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All Journal Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Al Makki Health Informatics Journal Global Management: International Journal of Management Science and Entrepreneurship
Rina Mutiara
Universitas Esa Unggul
Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Nursing Public Health Veterinary

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Peningkatan Pengetahuan Petugas, Penerapan SIM-Farmasi dan Kinerja Instalasi Farmasi Sebelum dan Setelah Pelatihan Pengelolaan Persediaan Farmasi dan SIM-Farmasi di RSU Gladish Medical Center Zelvi Ninaprilia; Rina Mutiara; Erry Yudhya Mulyani
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 15 No. 6 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/covalue.v15i6.4862

Abstract

Dalam industri Rumah Sakit, Instalasi Farmasi merupakan salah satu unit yang harus ada pada pelayanan di rumah sakit dan merupakan salah satu unit sebagai sentral pendapatan. Pada tahun 2023 Instalasi RSU Gladish Medical Center belum melaporkan kinerja secara lengkap. Selain itu penggunaan SIM-Farmasi belum optimal, dari 76 fitur hanya 35% yang digunakan. Dari hal tersebut karena kurangnya pengetahuan petugas terhadap pengelolaan persediaan farmasi dan SIM-Farmasi. Tujuan penelitian ini untuk mengetahui peningkatan pengetahuan petugas, penerapan SIM-Farmasi dan kinerja Instalasi Farmasi setelah dilakukan pelatihan pengelolaan persediaan farmasi dan SIM-Farmasi. Desain penelitian ini menggunakan dua metode yaitu quasi eksperimental untuk metode kuantitatif dan metode kualitatif dengan jumlah responden 12 orang petugas farmasi. Hasil dari penelitian ini terdapat peningkatan pengetahuan petugas farmasi dan penerapan SIM-Farmasi dengan hasil uji Wilcoxon nilai Asymp. Sig. (2-tailed) sebesar 0.002 karena nilainya lebih kecil dari 0,05 dan tanda negatif pada nilai Z menunjukkan bahwa terjadi peningkatan pengetahuan petugas setelah pelatihan secara signifikan maka dapat disimpulkan bahwa hipotesis diterima dan pada hasil kinerja farmasi terdapat peningkatan kinerja Instalasi Farmasi pada indikator yang diukur. Kesimpulannya bahwa pelatihan petugas farmasi dapat meningkatkan pengetahuan petugas farmasi, penerapan SIM-Farmasi dan kinerja Instalasi Farmasi.
The Influence of Effective Communication and Patient Safety Culture on Physician Behavior in Filling Out Medical Records with Work Engagement as an Intervening Variable in a Type B Private Hospital in West Jakarta Evi Andani; Hosizah; Rina Mutiara
Al Makki Health Informatics Journal Vol. 2 No. 2 (2024): Al Makki Health Informatics Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/hij.v2i2.18

Abstract

This research is based on doctors' disciplinary problems in filling in complete patient medical record data, which has caused several patient safety incidents to occur. The aim of this research is to empirically reveal the influence of effective communication and patient safety culture on doctor behavior with work engagement as an intervening variable. This research is included in quantitative research with a causality approach, the population used is doctors, the sampling technique uses purposive sampling with determining the number of samples using the Slovin formula with an error rate of 5%, so that a sample size of 97 respondents is obtained, with a sampling technique using non-probability sampling . The analysis method uses the three box method and PLS-SEM with the help of the samrt-PLS program. The results of the analysis conclude that work engagement positively intervenes in the influence of effective communication and patient safety culture on doctor behavior, effective communication and patient safety culture have a positive and significant effect on work engagement and doctor behavior, and work engagement is able to influence doctor behavior positively and significant, and also dominates its influence compared to effective communication and patient safety culture.
The Role of Service Regulation in Pharmacy Waiting Time with Information Systems as Intervening Yusni Sulastri; Rina Mutiara; Tjipto Rini
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 1 (2026): February: Global Management: International Journal of Management Science and En
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i1.523

Abstract

The waiting time for outpatient pharmacy services at Permata Jonggol Hospital had not met the minimum service standards, potentially reducing service quality and patient satisfaction. This issue was suspected to be influenced by human resource (HR) competence, service regulations, and the utilization of the Hospital Management Information System (HMIS). This study aimed to analyze the effect of HR competence and service regulations on pharmacy waiting time, with HMIS utilization as an intervening variable. The study used a quantitative approach with a cross-sectional design. Data were collected at a single point in time using instruments that had been tested for validity and reliability. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that HR competence, service regulations, and HMIS utilization simultaneously had a significant effect on pharmacy waiting time. Partially, HR competence and service regulations significantly affected HMIS utilization and waiting time. HMIS utilization also significantly influenced waiting time and mediated the relationship between HR competence, service regulations, and pharmacy waiting time. In conclusion, improving pharmacists’ competence, strengthening service regulations, and optimizing HMIS utilization in an integrated manner were important strategies to reduce waiting time and improve service efficiency and quality
Co-Authors Erry Yudhya Mulyani Evi Andani Hosizah Tjipto Rini Yusni Sulastri Zelvi Ninaprilia