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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Jurnal Pendidikan Dasar Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Akademik Pengabdian Masyarakat VISA: Journal of Vision and Ideas Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal Public Service And Governance Journal Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced Manfaat: Jurnal Pengabdian Pada Masyarakat Indonesia
Binti Azizatun Nafi’ah
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Al-Kharaj: Jurnal Ekonomi, Keuangan

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Efektivitas Pelayanan Publik Bagi Pasien Pengguna BPJS di RSUD dr. M. Soewandhie Kota Surabaya Gabriela Zera Theofani; Dwi Retno Oktaviani; Berlian Surya Maharani; Prizalia Berliana Putri; Shafira Zahra Almadea; Binti Azizatun nafi’ah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 10 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i10.2781

Abstract

A survey conducted by the Ombudsman of the Republic of Indonesia indicates that public services in Indonesia are still unsatisfactory, particularly in the healthcare sector, which is one of the basic rights of the community. Through the Social Security Administering Body (BPJS) program, the government strives to provide social security to the public, including access to quality healthcare services. However, there are still challenges in the effectiveness of public services, especially in the context of hospitals. A surprise inspection by the Mayor of Surabaya at the Dr. Mohamad Soewandhie Regional General Hospital revealed several deficiencies in service, which were subsequently addressed by the hospital with various improvements, including increased efficiency and the use of technology. Therefore, this study aims to explore the effectiveness of public services for BPJS patients at Dr. Mohamad Soewandhie Regional General Hospital in Surabaya, with the hope of providing deeper insights into the performance of public services in government institutions. This research uses qualitative research techniques with a descriptive strategy. The location of the study is Dr. Soewandhie Regional General Hospital in Surabaya. Based on our observations and interviews with various parties, we determined that the services provided by Dr. Soewandhie Regional General Hospital to BPJS Kesehatan patients have successfully achieved the main goals of the program, namely providing adequate and quality infrastructure, facilities, and healthcare services for patients. However, there are challenges such as the renewal of BPJS accounts that have expired.
Co-Authors Abiyyu Fawwaz Abrizam Ahmad Bagus Rohim Ajeng Dwi Larasati Aldisa Raihan Fitrah Almeyda Ashfi Raihan Alvien Nosiko Amelia Novita Kartikasari Anggie Devitasari Anggraini Sofia Putri Aulia Najmi Laily Aurelia Selvira Oliviani Berlian Surya Maharani Berliana Putri, Prizalia Chesa, Nabilla Cyntya Dwi Permata Desnita Mazaya Choirunisa Dewi Rahma Aprilia Paramita Diana Hertati Diva Citra Irdyanti Diyanti Almira Brylyani Donald K. Monintja Dwi Retno Oktaviani Dzaki Syahriar Ahmad Eka Adinda Nawang Tirta Elmira Zachra Putri Hamidun Elvi Anggino Erzon Fadia Hana Khairani Fernanda Putri Jelita Gabriela Zera Theofani Ginting, Jannesia Evelin Giselia Br. Katerina Bataha Laras Ayu Maulida Zahra Luana Shiany Margareta M. Alghaniy Brilliantsyah Maulida Choirunnisa Minanti Dwi Setianingrum Mochammad David Hardiansyah Muhammad Raka Wibowo Muhammad Rizqi Raihan Bakir Najwa Tsaniya Anjainah Nila Nurlaily Fadhiyah Nisa Febriyanti Noor Abika Diva Ainura Noor Bagas Anggono Prizalia Berliana Putri Putri Hana Febrian Putri Pratami Susanti Rahma Sari Reghita Priskilla Harlington Reiga El Rafif Reydiva Novia Hermawan Riesa Winanda Rika Amalia Nayoan Risti Dinar Larasati Rohadatul Sabila Romeo Putra Dirama Sahranafa, Karima Salisyah Salsabilah Salsabila Puspita Wulandari Satria Farras Athallansyah Shafira Zahra Almadea Shava Raysa Mirza Sisilia Srikandi Mukti Umi Sholihatu Marfu’atin Very Y. Londa Wisnu Abdullah Setiadarma Yosua Bambang Adji