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All Journal GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Kolaboratif Sains Journal of Business Integration Competitive
Jimmy Kelana
Institut Bisnis Informasi Teknologi Dan Bisnis
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Physics Public Health Other

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The Effect of Employee Work Attitudes on Employee’s Job Performance at Miyana Hotel Medan Jimmy Kelana; Tina Linda; Devia Febrina
Jurnal Kolaboratif Sains Vol. 7 No. 8: Agustus 2024
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v7i8.5963

Abstract

Work Attitude of an employee at work relates to his/her job performance. Job performance of an employee is concerned with two aspects. First, employee should perform his/her job in such a manner that it leads to achievement of desirable ends. Second, he/she should use organizational resources efficiently by avoiding or minimizing the waste in performing the job activities. These attitudes reflect a particular person’s likes and dislikes towards other people, objects, events and activities in that person’s surrounding environment. Some of the strong attitudes are likely to affect person’s behavior and this makes the enthusiasm to study and know about attitudes. Work attitude of an employee at work relates to his/her job performance. Miyana Hotel has problem which the performance of the employees which the employees do not do their jobs with good results in terms of quality which can be seen from customer’s complaints and whenever there is supervisor, employees don’t perform their job. The employees tend to have conflict among them. According to the GM of the hotel, these conditions are associated with the employees being not satisfied with their job because they don’t have opportunity for higher position. The population that is used in the research is the total employees who are active working in Miyana Hotel Medan that are 93 people. The sampling technique is called as census sampling. Census sampling method is method which takes all the population as the sample. In analyzing questionnaires, the writer used validity test and reliability test, to analyze the data, use statistics, correlation test, determination test, linear regression, and hypothesis test. The correlation test shows work attitudes have a positive and significantly strong effect on employees’ job performance at Miyana Hotel Medan. zcount > ztable (8.10 > 1.96), This means the Null hypothesis (Ho) is rejected and the alternative (Ha) is accepted. Work Attitudes have effect on employees’ job performance at Miyana Hotel Medan.
Service Quality and Customer Satisfaction in Ethnic Cuisine: Insights from a Nasi Kebuli Restaurant in Indonesia Puspita Dewi; Ratih Amelia; Devia Febrina; Jimmy Kelana; Debora Tambunan
Journal of Business Integration Competitive Vol. 1 No. 2 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v1i2.16

Abstract

This study explores the influence of service quality on customer satisfaction at Rumah Makan Nasi Kebuli in Pangkalan Brandan, Indonesia. Utilizing a quantitative research approach, data were gathered through observations, questionnaires, and interviews with a selected portion of the restaurant’s customer base. The analysis employed simple linear regression using statistical software. The results indicate a significant and positive relationship between service quality and customer satisfaction. Service quality was found to be a dominant factor influencing satisfaction levels, with most of the variation in customer satisfaction explained by this variable. The findings highlight the crucial role of service quality in shaping the overall dining experience. It is recommended that the restaurant management continue to prioritize service quality improvements as a strategic effort to enhance customer loyalty and attract more visitors.
The Impact of Brand Personality towards Customer Loyalty at Pt. Agro Makmur Raya Medan : Pengaruh Kepribadian Merek Terhadap Loyalitas Pelanggan Pada Pt. Agro Makmur Raya Medan Tina Linda; Devia Febrina; Jung Sen; Kuandi Chandra; Jimmy Kelana
Jurnal Kolaboratif Sains Vol. 7 No. 2: FEBRUARI 2024
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (176.503 KB) | DOI: 10.56338/jks.v2i1.640

Abstract

The aim of this research is to analyse the impact of brand personality towards customer loyalty at PT. Agro Makmur Raya, Medan. The research method that the writer use is descriptive method and correlative research. To answer the problem, data is collected by questionnaire to 50 respondents that consist of the customers of PT. Agro Makmur Raya. The SPSS Version 22 is to use to test the data. The writer uses some methods to analyse the data gained, such as: validity, reliability, descriptive method, normality test, correlation test, regression equation, determination of coefficient analysis and z test. Based on the SPSS Version 22 analysis, some conclusions can be made, i.e: 10 questionnaires that the writer use have a good data of reliability and the data are normally distributed. While the correlation test found that the brand personality has strong and positive impact towards customer loyalty at PT. Agro Makmur Raya, Medan. For the determination of variable x and variable y is 76.6% shows that the value of customer loyalty is impact by the value of brand personality. From the test of hypothesis, we can found that for the Alternative hypothesis (Ha) is accepted and null hypothesis (Ho) is rejected. Based on the result of the analysis, it is concluded that there is impact between brand personality and customer loyalty at PT. Agro Makmur Raya, Medan.
MICE Management Training: Preparing Taruna Bangsa Private High School Students to Become Professional Event Organizers Harefa, Mega; Siboro, Lidia; Kelana, Jimmy; Linda, Tina
GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 1 (2026): GANDRUNG: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Olahraga dan Kesehatan, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/gandrung.v7i1.7283

Abstract

This study explores the implementation of a Community Service Program (PKM) focused on MICE (Meetings, Incentives, Conventions, and Exhibitions) management training aimed at preparing students from Taruna Bangsa Private High School to become professional event organizers. The program's objective is to equip students with essential skills and knowledge in event management, which includes planning, coordination, marketing, and logistics, as well as enhancing their soft skills such as communication, leadership, and teamwork. Through a series of workshops, practical sessions, and simulations, students are provided with hands-on experience to understand the intricacies of the event management industry. The training also emphasizes the importance of professionalism, creativity, and problem-solving in organizing successful events. This initiative not only enhances the students' career readiness but also supports the development of the local tourism and event sectors. The program's success is measured by the students' ability to plan and execute mock events, with feedback collected from both the participants and event professionals. The findings highlight the potential of MICE management training in fostering the next generation of skilled professionals and contributing to the growth of Indonesia's event management industry.
Impact of Halal Tourism on Revisit Intention: The Role of Homophily at Sabang Island Mega Hernawati Harefa; Tina Linda; Lidia Berliana Siboro; Jimmy Kelana; Tony Honkley
Journal of Business Integration Competitive Vol. 2 No. 2 (2026): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v2i2.80

Abstract

This study examines the impact of halal tourism on return intention, with homophily as a mediating variable among visitors from North Sumatra who travel to tourist destinations in Sabang Island and Banda Aceh. The growing interest in halal tourism highlights the importance of aligning tourism services with travelers' religious beliefs. However, there remains a gap in understanding how perceived social and cultural similarities (homophily) can enhance revisit intention. A quantitative approach was used, employing a survey technique to collect data from 95 respondents through accidental sampling. Structural Equation Modeling Partial Least Squares (SEM-PLS) was applied to assess direct and indirect relationships between variables. The findings show that halal tourism positively and significantly impacts revisit intention. Additionally, halal tourism significantly influences homophily, which, in turn, affects revisit intention. These results suggest that homophily mediates the relationship between halal tourism and return intention. When tourists share similar beliefs, lifestyles, and religious practices with a destination, it fosters emotional connection and comfort. This study emphasizes the importance of developing halal tourism locations that not only provide sharia-compliant facilities but also cultivate social interactions tailored to tourists' attributes. Destination managers and stakeholders must focus on value alignment, community engagement, and inclusive social interactions to enhance tourist loyalty and encourage repeat visits
Co-Authors Debora Tambunan Devia Febrina Harefa, Mega Jung Sen Kuandi Chandra Lidia Berliana Siboro Linda, Tina Mega Hernawati Harefa Puspita Dewi Ratih Amelia Siboro, Lidia Tina Linda Tina Linda Tony Honkley