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ANTECEDENTS EMPLOYEE PERFORMANCE: A PERSPECTIVE REINFORCEMENT THEORY Susanto, Susanto; Lim, Benny; Linda, Tina; Tarigan, Sri Aprianti; Wijaya, Elyzabeth
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

The power of praise in the workplace can move employees from apathy or resentment to happiness and productivity. Reinforcement such as positive reinforcement makes people feel appreciated and encouraged, which can be motivating and rewarding. In this research, the writer researches IEC Malaka Medan that locates at Jalan Malaka no 29/59 Medan. IEC (International Education Centre) was the well-known image in English Education Centre. In conducting the research, the writer uses a questionnaire containing ten questions, with each question having five answers to be chosen, distributed to 30 respondents. The questions are designed by using interval data which uses a Likert Scale rating. For analyzing the collected data, the writer will use statistical formulas, which are correlation formulas for test whether it is valid. Cronbach's Alpha for testing reliability, Pearson's product moment for correlation test, normality test to identify whether the data is normal, determination formula and linear regression for identifying relationship between variables and z-test for hypothesis test. In analyzing data, the writer used some methods such as the validity test, the reliability test, the statistical data, the normality test, the correlation test, the determination test, the linear regression test, and the hypothesis test. The percentage of reinforcement towards employees' performance is 49.7% and the remaining 50.3% is impacted by other factors. The coefficient correlation between variable x and variable y resulted in 0.705, which means that there is a relationship between reinforcement and employees' performance at IEC Malaka Medan. Keywords: Reinforcement, Employees Performance

FOOD AND BEVERAGE DEPARTMENT CUSTOMER SATISFACTION Linda, Tina; Herawati, Anis; Kanwo, Kanwo; Santoso , Widodo Heru
Journal of Industrial Engineering & Management Research Vol. 1 No. 4 (2020): December 2020
Publisher : AGUSPATI Research Institute

Hospitality is the largest and fastest growing industry in the world. The hospitality industry offers the best service and the best foods which provide in the restaurant. Many ways are done to increase the quality of service and food in the restaurant industry to get customer satisfaction. Food and beverage department has important responsibility to maintain the quality of the food and beverage sercice and product as well. Consumer behavior is the decision making process by customers in selecting, buying, using and taking an advantage of product service or either experience in order to satisfy the needs and desire for customers. In this research the writer will discuss about customer behavior in opal coffee medan that aims to know more about customerâ€™s characteristic and how to deal with them in order to give customer satisfaction. Based on the research the writer will discuss about the regular guest who visited Opal coffee and get the interview about how the customer perception about staffâ€™s services and the solution that might be used as an input to the company.. Method for this research is qualitative. Sampling technique using the snowball technique. The result is expected to able to give a boost for the company to resolve the problem and improve the quality service that aims to get customer satisfaction. Keywords â€“ service quality, customer behavior, customer satisfaction, food and beverage

Identification of Tourism Product Marketing Strategy Plans to Foreign Markets Efforts to Increase Income in the Era of Regional Autonomy Sri Aprianti Tarigan; Juliana Juliana; Tina Linda; Bestadrian Prawiro Theng; Edward Harnjo
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2468

This tourism study analyzed the evidence of studies to identify marketing strategies for tourism products to foreign markets through the study and analysis of several international publications that discuss tourism promotion and marketing issues. The tourism business is the same as other businesses where it is very much tied to promotion and marketing in order to be able to survive and develop quickly to be known by potential foreign tourists. Therefore, we collected literature with the help of internet searches on some well-known publications such as Sagepub, Google Scholar, and other publications published in the last ten years. Then we analyzed it with a phenomenological approach starting from the data coding system, interpretation and evaluation until we found data findings that answered the core problem of this tourism study with the principle of high validity. Because this study depends on the literature, all of our data is found electronically following health protocol where there are public restrictions on Covid-19 response efforts. Based on the data and discussion, we conclude that the findings include tourism promotion and marketing strategies based on experts, an innovative and productive way to believe via the internet with several social media platforms and other websites. Thus, this finding becomes a significant contribution for many people.

THE EFFECT OF INDIVIDUAL FACTORS ON CONSUMERâ€™S PURCHASING DECISIONS AT GRAND DUCK KING RESTAURANT CAMBRIDGE MEDAN Sri Aprianti Tarigan; Tina Linda; Susanto; Elyzabeth Wijaya; Erina Alimin
Jurnal Cakrawala Ilmiah Vol. 1 No. 6: Februari 2022
Publisher : Bajang Institute

The personality individual factors that usually affect consumersâ€˜ purchasing decisions include age or life cycle stage, job, economic condition, lifestyle and personality or self-image. The consumerâ€˜s purchasing decisions related to goods depends on various factors such as brand, quality, after sales services, warranty, advertising, rebates, offers, discount, mode of payment, display, sales person behaviour, store location and many more. Grand Duck King Restaurant Medan, it has been confirmed that the number of consumers has been decreasing these recent months. It has been suspected that this problem is due to consumersâ€˜ individual factors. The indicators of individual factors in this research were adopted by Rouzbahani, et.al (2013:1151) which include age and life cycle stage, job, economic condition, lifestyle, and personality or self-image and indicators of consumerâ€˜s purchasing decisions indicators by Lopez (2012:127) which are frequency of transactions, consumer referral, Loyalty, repeat decisions. The population that the writer used is the consumers the writer doing research 1 day on 30th May 2017 at grand Duck King Cambridge Medan which are 101 people, by using Slovinâ€˜s Formula, the sample size is 81 consumers, and use the simple random sampling technique which the consumers have same chance to be chosen as sample. The results from analysis are individual factors have effect on consumerâ€˜s purchasing decision at Grand Duck Restaurant King Cambridge Medan and individual factors have a strong and positive effect on consumerâ€˜s purchasing decisions at Grand Duck King Restaurant Cambridge Medan.

THE INFLUENCE OF THE WORK ENVIRONMENT AND INDIVIDUAL CHARACTERISTICS ON EMPLOYEES’ JOB SATISFACTION Agus Susanto; Hengky Kosasih; Tina Linda; Ika Puspa Satrianny; Thamrin Thamrin
Jurnal Ilmiah Hospitality Vol 11 No 2: Desember 2022 (in Press)
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jih.v11i2.2422

This research investigates the influence of the work enviroment and individual characteritis on employees job satisfaction. This skripsi contributes to the working environment and employees’ individual characteristic to increase employees job satisfaction. In carrying out the work or character of an individual must be able to put themselves and their work environment so well that it will affect the individual can achieve the expected job satisfaction. In the world of work, usually relate to a person's attitude to his work. Linkage attitude with this work will pave the way positive or negative evaluative held by employees about aspects of their work environment. This means that every person on the job reflects the experience pleasant and unpleasant in his work and hopes for the future. The working environment is meant here is the physical work environment and non-physical, such as acceptable behavior management and workplace environment itself (workplace), among others working facilities and security. If the work environment possible, then the employees will make the workplace a fun in performing activities works, so as to reduce fatigue, which in turn can lead to satisfaction with the job. As such, working environment and individual characteritic relationship does have the potential to create an employes job satisfaction.

The Impact of Distribution Channel Towards Sales Volume at PT. Domas Intiglass Perdana Tanjung Morawa Benny Lim; Ika Puspa Satrianny; Tina Linda
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 5 No. 1: January 2023 - International Journal of Health, Economics, and Social Sciences (IJHESS
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v5i1.3200

Besides having a good quality of product, the company has to know how to bring the product to the customers. It is useless if the company offers a good product but the customers are not able to obtain it easily and conveniently. To overcome that kind of problem, the company has to pay attention to the distribution channel. PT. Domas Intiglass Perdana Tanjung Morawa has an intermediatery (wholesaler) which is its subsidiary company to distribute the products. They got many complaints from the customers (retailers) such as there is a minimum amount of purchases, make delays in delivery, have a few types of products and lack of supporting service. The objective of this research is to assess the impact of distribution channel towards sales volume in the company as well as to determine how strong the impact between both of them. In conducting the research, the writer has chosen the descriptive study. To gather the data needed, the writer distributes questionnaires which consist of 10 questions to 52 samples. In this research, the writer used two variables, which is Distribution Channel (Variable X) and Sales Volume (Variable Y). Then the data will be tested and the results of the data are valid and reliable. The result for this study shown that there is impact of distribution channel towards sales volume at PT. Domas Intiglass Perdana Tanjung Morawa. It can be seen from the result of the test of determination which is 52.5%. It means the impact of distribution channel toward sales volume is as large as 52.5%. We can also see from the result of z hypothesis where 5.18 (zcount) > 1.96 (ztable). This means the null hypothesis (Ho) is rejected. So the writer can conclude that the distribution channel has impact towards the sales volume at PT. Domas Intiglass Perdana Tanjung Morawa.

Pelatihan Literasi Digital, Bahasa Inggris dan Keuangan Bagi Siswa SMK Devia Febrina; Tina Linda; Duffin D; Albert A; Susamto S
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 5 (2023): Agustus (In progress)
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8232478

Literasi adalah kemampuan individu untuk menggunakan segenap potensi (skill) untuk menerima, memahami dan mengelola informasi saat melakukan proses membaca dan menulis. Memilliki literasi yang baik artinya memiliki kemampuan untuk mengalisis, mengevaluasi data dan informasi yang diterima dengan baik. Memiliki pengetahuan dalam membaca berbagai informasi bermanfaat, mengambil kesimpulan dari informasi yang dibaca, memberikan penilaian kritis terhadap informasi tersebut. Pada era industri 4.0 mau atau tidak mau, waktu mengharuskan setiap individu untuk belajar dan mengasah kemampuan literasi agar mampu beradaptasi dan mengikuti perkembangan teknologi. Namun faktanya Organization for Economic Cooperation and Development (OECD) pada tahun 2019 meliris informasi berdasarkan survei yang dilakukan Program for International Student Assessment (PISA), Indonesia merupakan 10 negara terbawah yang memiliki tingkat literasi rendah dengan menempati peringkat ke 62 dari 70 negara. Tidak terkecuali pada pelajar yang berada di daerah Kabupaten Tapanuli Utara. Data menunjukan bahwa minat baca pelajar di daerah ini masih sangat rendah. Dalam PKM ini tim memfokuskan pada tiga tingkatan literasi yaitu digital, bahasa dan keuangan. Dimana ketiga hal ini sangat dibutuhkan apalagi untuk tingkatan pelajar yang ada di Sekolah Menegah Kejuruan (SMK) yang diharapkan setelah tamat sekolah bisa langsung terjun ke dunia pekerjaan. Dalam literasi digital siswa dilatih untuk membuat personal website (blog) untuk wadah bagi peserta didik dalam mengepresikan diri dalam berbagai karya, tugas sekolah atau hobby lainnya sehingga mereka mampu menggunakan teknologi untuk hal yang lebih bermanfaat. Hasil yang diperoleh dari pengabdian ini adalah terdapat peningkatan pengetahuan dan pemahaman siswa tentang literasi digital, bahasa dan keuangan. Hal itu terlihat bahwa siswa sudah mampu membuat lamaran pekerjaan, mimiliki perencanaan keuangan sederhana dan sudah memiliki akun blog dengan beberapa konten tulisan mereka sendiri.

The Impact of Service Quality Towards Customer Satisfaction at CV. Four Star Medan: Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada CV. Medan Bintang Empat Kuandi Chandra; Devia Febrina; Tina Linda
Jurnal Kolaboratif Sains Vol. 6 No. 7: JULI 2023 - Jurnal Kolaboratif Sains (JKS)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v6i7.3937

The need to satisfy customer for success in any commercial enterprises is very obvious. A business’s main purpose is to create a customer because it is basically the consumer who essentially determines what a business is. Customers are the sole reason for the existence of commercial establishments. The writer will conduct research at CV. Four Star Medan. It is a cotton manufacturing company for bed Madison which is located at Jalan Veteran Gang Manunggal No. 7 Medan. The writer interviewed the employees of the company regarding the customers, recently the customer complain on the customer service on the delivery, when the delivery is not ontime, the customers asked for the confirmation, the employees do not act quickly to follow up the delivery, the employees sometimes do not give a complete explanation for the warranty time to customers which may lead to to misunderstanding about the products, this is some of their problem related to the service. The problem identifications of the company are how the service quality is implemented in CV. Four Star Medan? And how is the impact of service quality towards customer satisfaction in CV. Four Star Medan. The population of CV. Four Star Medan is the customers more than 3 years of CV. Four Star Medan which are 50 customers. The writer uses Arikunto Sampling theory. The sample size is 50 employees. The writer uses census sampling technique which the writer takes all population as sample. In analyzing data, the writer used some methods such as statistics, normality test, validity test, reliability test, correlation test, determination test, linier regression, and hypothesis test. According to the result calculation data through the answers of the respondents, the writer got the result of 0.83 means that service quality has a significantly strong and positive impact towards customer’s satisfaction at CV. Four Star Medan. From the calculation of ztest hypothesis test, the writer got zcount= 5.87. The zcount > ztable (5.87> 1.96), this means the Null hypothesis (Ho) is rejected. The writer can conclude that service quality has impact towards customer satisfaction at CV. Four Star Medan.

Pelatihan Literasi Digital, Bahasa Inggris dan Keuangan Bagi Siswa SMK Devia Febrina; Tina Linda; Duffin D; Albert A; Susamto S
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 5 (2023): Agustus (In progress)
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8232478

Literasi adalah kemampuan individu untuk menggunakan segenap potensi (skill) untuk menerima, memahami dan mengelola informasi saat melakukan proses membaca dan menulis. Memilliki literasi yang baik artinya memiliki kemampuan untuk mengalisis, mengevaluasi data dan informasi yang diterima dengan baik. Memiliki pengetahuan dalam membaca berbagai informasi bermanfaat, mengambil kesimpulan dari informasi yang dibaca, memberikan penilaian kritis terhadap informasi tersebut. Pada era industri 4.0 mau atau tidak mau, waktu mengharuskan setiap individu untuk belajar dan mengasah kemampuan literasi agar mampu beradaptasi dan mengikuti perkembangan teknologi. Namun faktanya Organization for Economic Cooperation and Development (OECD) pada tahun 2019 meliris informasi berdasarkan survei yang dilakukan Program for International Student Assessment (PISA), Indonesia merupakan 10 negara terbawah yang memiliki tingkat literasi rendah dengan menempati peringkat ke 62 dari 70 negara. Tidak terkecuali pada pelajar yang berada di daerah Kabupaten Tapanuli Utara. Data menunjukan bahwa minat baca pelajar di daerah ini masih sangat rendah. Dalam PKM ini tim memfokuskan pada tiga tingkatan literasi yaitu digital, bahasa dan keuangan. Dimana ketiga hal ini sangat dibutuhkan apalagi untuk tingkatan pelajar yang ada di Sekolah Menegah Kejuruan (SMK) yang diharapkan setelah tamat sekolah bisa langsung terjun ke dunia pekerjaan. Dalam literasi digital siswa dilatih untuk membuat personal website (blog) untuk wadah bagi peserta didik dalam mengepresikan diri dalam berbagai karya, tugas sekolah atau hobby lainnya sehingga mereka mampu menggunakan teknologi untuk hal yang lebih bermanfaat. Hasil yang diperoleh dari pengabdian ini adalah terdapat peningkatan pengetahuan dan pemahaman siswa tentang literasi digital, bahasa dan keuangan. Hal itu terlihat bahwa siswa sudah mampu membuat lamaran pekerjaan, mimiliki perencanaan keuangan sederhana dan sudah memiliki akun blog dengan beberapa konten tulisan mereka sendiri.

The Influence of Work Stress on Employee Performance at Hotel Aloft Bali Seminyak Linda, Tina; Harefa, Mega Hernawaati; Febria, Devia; Kelana, Jimmi; Siboro, Lidya Berliana
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 4, No 1 (2025): January 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v4i1.3862

This study aims to assess the influence of work-related stress on staff performance at the Aloft Bali Seminyak Hotel. The research employs a quantitative methodology, especially utilizing a survey approach. The study population comprised randomly selected workers from the Aloft Bali Seminyak Hotel. We collected data using a questionnaire that included questions on work-related stress levels and employee performance evaluations. Regression techniques were utilized to evaluate the data and determine the link between job stress characteristics (independent factors) and employee performance (dependent variables). The study's results indicated a significant relationship between occupational stress levels and employee performance. The findings indicate that increased work-related stress adversely impacts staff performance at the Aloft Bali Seminyak Hotel. This study significantly enhances our comprehension of the factors influencing employee performance in the hospitality industry, specifically inside luxury hotels such as the Aloft Bali Seminyak Hotel. This study's practical implications necessitate that hotel management focus work stress management to improve employee performance and create a robust, efficient work environment. This might substantially improve institutional performance.

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