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All Journal Jurnal Akademik Pengabdian Masyarakat JURNAL MULTIDISIPLIN ILMU AKADEMIK
Indah Amalia
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN TONDO KOTA PALU SULAWESI TENGAH Siti Nur Aziza; Friscia Novianti Setiawan; Indah Amalia; I Wayan Indrawan; Mustainah Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3077

Abstract

Public service is an activity carried out to meet the needs of the community and residets in acchordance with laws and regulation such as those in Law No.25 off 2009 concerning public serice witch states date the state is obliged to serve every citizen to fulfill their basic rights and needs. The purpose of this study is to fine out aboute the quality of public services in the Tondo Village Office Mantikulore Distric, Palu City,Central Sulawesi Province,whether it is in racchordnce with the privision of laws adan regulatiions. Data is analyzed using qualitative research meet hods to determine the quality of public services. In data collection, the methods used are observation,intervius and questinnairies. Based on the results of the study,it can be conceluded that the quality of public services in the Tondo Village Office, Mantikulore Districht, Palu City,Centra Sulawesi Province has been running very well in providing services to the community, hoever,in terms of facilities and infrastructure,its still does not meet th service needs in the village office.
Analisis Pengalaman, Strategi, Dan Tantangan Praktis UMKM Di Desa Kalukubula Kabupaten Sigi Wulandari Wulandari; Muhammad Wandi Adriansa; Audietya Chantieka Aura; Nur Aini Bakhri; Desyah Nabilla; Indah Amalia; Nuraisyah Nuraisyah; Andi Maman Firmansyah; Fachrul Reza
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i1.7450

Abstract

This study aims to analyze the experiences, strategies, and challenges faced by Micro, Small, and Medium Enterprises (MSMEs) in Kalukubula Village, Sigi Regency, Central Sulawesi. Using a qualitative approach, this research explores three distinct types of MSMEs: Zahra Collection Store (clothing retail), Q.Box (food stall), and a local tailoring business. Data were collected through in-depth interviews, field observations, and documentation of business activities. The findings reveal that MSME actors in this area encounter common challenges such as limited capital, restricted market access, and competition from outside products. However, they also implement various adaptive strategies, including leveraging social media for marketing, building customer loyalty through personalized service, and product development. This study contributes to understanding the dynamics of MSMEs in post-disaster areas and recommends the importance of government support in entrepreneurship training, financing access, and digital infrastructure development.
Co-Authors Andi Maman Firmansyah Audietya Chantieka Aura Dandan Haryono Desyah Nabilla Fachrul Reza Friscia Novianti Setiawan I Wayan Indrawan Intam Kurnia Muhammad Wandi Adriansa Mustainah Mappatoba Nur Aini Bakhri Nuraisyah Nuraisyah Siti Nur Aziza Wulandari Wulandari