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All Journal Jurnal Akademik Pengabdian Masyarakat JURNAL MULTIDISIPLIN ILMU AKADEMIK
Friscia Novianti Setiawan
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ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN TONDO KOTA PALU SULAWESI TENGAH Siti Nur Aziza; Friscia Novianti Setiawan; Indah Amalia; I Wayan Indrawan; Mustainah Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3077

Abstract

Public service is an activity carried out to meet the needs of the community and residets in acchordance with laws and regulation such as those in Law No.25 off 2009 concerning public serice witch states date the state is obliged to serve every citizen to fulfill their basic rights and needs. The purpose of this study is to fine out aboute the quality of public services in the Tondo Village Office Mantikulore Distric, Palu City,Central Sulawesi Province,whether it is in racchordnce with the privision of laws adan regulatiions. Data is analyzed using qualitative research meet hods to determine the quality of public services. In data collection, the methods used are observation,intervius and questinnairies. Based on the results of the study,it can be conceluded that the quality of public services in the Tondo Village Office, Mantikulore Districht, Palu City,Centra Sulawesi Province has been running very well in providing services to the community, hoever,in terms of facilities and infrastructure,its still does not meet th service needs in the village office.
STRATEGI KEBERLANJUTAN BISNIS COFFEE SHOP A’ROBI DI TENGAH PERSAINGAN PASAR Andri Alamsyah; Raihan Fatahillah; Indah veronika; Friscia Novianti Setiawan; Aulia Farida; Nuraisyah; Andi Maman Firmansyah; Fachrul Reza
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i1.7454

Abstract

This study aims to analyze the sustainability strategies of Coffee Shop A’ROBI as a local MSME coffee business developing in Palu City, Central Sulawesi. Using a qualitative research method, the study explores internal and external factors influencing A’ROBI’s growth amid the rising trend of coffee consumption following the city’s recovery from the 2018 disaster. The findings indicate that A’ROBI’s strengths lie in its consistent flavor quality, affordable pricing, strategic locations, and comfortable atmosphere. However, the business faces weaknesses such as limited menu variation and operational management challenges. Business opportunities arise from the increasing popularity of coffee culture and potential collaborations, while threats include intense competition and shifting consumer preferences. Overall, A’ROBI is able to maintain its business sustainability through continuous product innovation and improved management practices.
Co-Authors Andi Maman Firmansyah Andri Alamsyah Aulia Farida Dandan Haryono Fachrul Reza I Wayan Indrawan Indah Amalia Indah veronika Intam Kurnia Mustainah Mappatoba Nuraisyah Raihan Fatahillah Siti Nur Aziza