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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Manajemen Terapan (JIMT) Annals of Human Resource Management Research Jurnal Ilmu Multidisplin
Lira Agusinta
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Determination of Employee Engagement: Analysis of Servant Leadership, Organizational Commitment, Compensation, and Career Development in Middle-Class College Yosi Pahala; Lira Agusinta; Nursery Alfarizi Nasution; Esternilus Edwin Lermatan; Reni Dian Octaviani
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2348

Abstract

The study aims to investigate the factors influencing employee engagement in these institutions, with a particular focus on servant leadership, organizational commitment, compensation, and career development. Using a mixed method approach, data will be collected through surveys and interviews from faculty and staff members at a secondary education institution representing the middle class. The method used in this scientific article is quantitative, with the population coming from employees of a campus with various faculties where the distribution of questionnaires is carried out online and in person, dissemination is carried out for one month and returns the results of questionnaires received as many as 37 answers, then this data is processed with the help of SPSS 24. Data analysis with the results of analysis and interpretation is conveyed in the results of this scientific article as a form of answer from the data that has been entered. Organizational Commitment has a significant correlation with employee engagement and employee engagement. This shows the importance of organizational commitment in influencing employee engagement and engagement levels. The correlation between Servant Leadership, Compensation, and Career Development with other variables tends to be weak and not statistically significant. This suggests the need for further research to understand the relationship between these factors and employee engagement and employee engagement. Institutional recommendations can improve employee engagement and their engagement, which in turn can improve overall organizational performance and success.
Implementation of Service Quality, Infrastructure, and Accessibility for Light Rail Transit (LRT) Transportation: Study Literature Review Muhammad Tohir; Andri Primadi; Cecep Budiman; Lira Agusinta; Mulyadi Mulyadi
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.4587

Abstract

The article on the implementation of service quality, infrastructure and accessibility to light rail transit (LRT) transportation is an article within the scope of marketing management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research within the scope of marketing management. The research method used is descriptive qualitative. The data collection technique uses literature studies/literature reviews. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as Publish or Perish, Google Scholar, Jurnal Sinta, DOAJ and Garuda. The results of this study are as follows: 1) Service quality plays a role in light rail transit (LRT) transportation; 2) Infrastructure plays a role in light rail transit (LRT) transportation; and 3) Accessibility plays a role in light rail transit (LRT) transportation.
Pengaruh Kualitas Merek yang Dipersepsikan dan Kesadaran Merek terhadap Niat Pembelian Kembali yang Dimediasi oleh Keterlibatan Pelanggan pada Qatar Airways, Jakarta, Indonesia Earny Ambarsari; Lira Agusinta; Olfebri Olfebri; Sandriana Marina
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8049

Abstract

Industri penerbangan internasional menghadapi persaingan yang semakin ketat seiring dengan pemulihan pascapandemi COVID-19, sehingga maskapai dituntut tidak hanya menarik pelanggan baru tetapi juga mempertahankan pelanggan yang sudah ada melalui peningkatan niat pembelian kembali. Meskipun Qatar Airways dikenal sebagai maskapai premium dengan reputasi global, di pasar Jakarta, Indonesia masih terdapat tantangan operasional dan persaingan yang berpotensi memengaruhi loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh brand perceived quality dan brand awareness terhadap repurchase intention yang dimediasi oleh customer engagement pada pelanggan Qatar Airways di Jakarta, Indonesia. Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian eksplanatori. Populasi penelitian adalah pelanggan Qatar Airways di Jakarta, dengan sampel sebanyak 220 responden yang dipilih menggunakan teknik purposive sampling. Pengumpulan data dilakukan melalui kuesioner berbasis skala Likert, sedangkan teknik analisis data menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS) dengan bantuan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa brand perceived quality dan brand awareness berpengaruh positif dan signifikan terhadap customer engagement dan repurchase intention. Selain itu, customer engagement berpengaruh signifikan terhadap repurchase intention serta terbukti memediasi pengaruh brand perceived quality dan brand awareness terhadap niat pembelian kembali. Penelitian ini menyimpulkan bahwa keterlibatan pelanggan merupakan faktor kunci dalam membangun loyalitas pelanggan. Oleh karena itu, disarankan agar Qatar Airways terus meningkatkan kualitas layanan, memperkuat strategi kesadaran merek, dan mengembangkan program keterlibatan pelanggan yang berkelanjutan di pasar Indonesia.
Pengaruh Kualitas Layanan dan Persepsi Harga terhadap Kepuasan dan Loyalitas Mitra Kargo dengan Moderasi Intensitas Pesaing pada Kargo Udara Domestik Maskapai Citilink di Indonesia Husnul Mulia; Lira Agusinta; H. Edi Abdurachman; Sandriana Marina; Asep Ali Thabah
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8050

Abstract

Industri kargo udara domestik di Indonesia mengalami pertumbuhan signifikan seiring meningkatnya kebutuhan distribusi barang yang cepat dan andal. Maskapai berbiaya rendah seperti Citilink Indonesia tidak hanya mengandalkan layanan penumpang, tetapi juga mengembangkan bisnis kargo sebagai sumber pendapatan strategis. Dalam kondisi persaingan industri yang semakin ketat, peningkatan kualitas layanan dan penetapan harga yang kompetitif menjadi faktor penting dalam membentuk kepuasan serta loyalitas mitra kargo. Namun, kepuasan tidak selalu berujung pada loyalitas, terutama ketika intensitas persaingan maskapai meningkat. Oleh karena itu, penelitian ini bertujuan menganalisis pengaruh kualitas layanan dan persepsi harga terhadap kepuasan dan loyalitas mitra kargo, serta menguji peran intensitas persaingan maskapai sebagai variabel moderasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data diperoleh melalui penyebaran kuesioner kepada 140 mitra agen kargo Citilink di berbagai wilayah Indonesia. Hasil analisis menunjukkan bahwa kualitas layanan dan persepsi harga berpengaruh positif dan signifikan terhadap kepuasan mitra kargo. Kepuasan mitra kargo juga terbukti berpengaruh signifikan terhadap loyalitas. Selain itu, kualitas layanan dan persepsi harga berpengaruh langsung terhadap loyalitas mitra kargo. Variabel intensitas persaingan maskapai terbukti memoderasi hubungan antara kualitas layanan dan kepuasan, serta antara persepsi harga dan kepuasan mitra kargo. Hasil penelitian ini memberikan implikasi bahwa peningkatan kualitas layanan dan pengelolaan persepsi harga yang adil menjadi kunci dalam menjaga kepuasan dan loyalitas mitra kargo. Di sisi lain, tingginya intensitas persaingan menuntut Kargo Citilink untuk terus memperkuat strategi layanan dan hubungan kemitraan guna mempertahankan daya saing bisnis kargo domestik.
Analysis of Organizational Commitment, Training, and Compensation on Job Satisfaction in Career Mediation at Sea Freight Forwarding Companies Aswanti Setyawati; Rohana Sitanggang; Lira Agusinta; Primadi Candra Susanto; Esterlinus Edwin Lermatan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5780

Abstract

This study aims to analyze the effect of Organizational Commitment, Training, and Compensation on Job Satisfaction mediated by Career Path in Sea Freight Forwarding Companies. The method used is descriptive-qualitative, with a literature review approach. This study synthesizes findings from various relevant internationally indexed academic articles. Data were collected from reputable internationally indexed articles obtained through databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to find patterns, similarities, and differences between studies. The results of the study indicate that Organizational Commitment, Training, and Compensation affect Job Satisfaction, either directly or indirectly through career paths. The contribution of this research is that it provides significant theoretical and practical contributions in the field of human resource management, particularly in the shipping and logistics sector. The novelty of this research lies in integrating a career path mediation model in analyzing the relationship between organizational commitment, training, and compensation on job satisfaction in the specific context of sea freight forwarding companies in Indonesia, which has not been widely studied in academic literature.
Risk Characteristics and Response Strategies for Marine Pollution Due To Container Ship Accidents at PT IPC Terminal Petikemas Lira Agusinta; Peppy Fachrial; Cindy Herawati; Syalwa Divan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8531

Abstract

Export-import and international trade activities require the role of container ships and ports. Shipping and port activities that do not meet standards can cause marine pollution and ship accidents. The number of incidents of pollution brought on by container ship accidents rises as a result of mechanical issues like inclement weather and human mistake as well as the continued decline in container accidents.This research is a literature study or literature review research. This research uses a systematic literature review approach regarding the application of risk characteristics and response strategies in cases of container ship pollution and accidents. By implementing a risk characteristics program and response strategies that are carried out regularly, accidents that occur on container ships can be minimized. By conducting a comprehensive review of marine pollution and implementing a risk characteristics program and response strategy, its effectiveness can be proven to reduce the level of marine pollution and ship accidents.
Systematic Literature Review Cost Efficiency with Fuel and using Onshore Power Supply Febriyanti Febriyanti; Muhammad Thamrin; Lira Agusinta; Yosi Pahala
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2033

Abstract

The shipping world has now entered the zeroemission era by the IMO where members apply zero emission at the Port which aims to create a Green Port. In Indonesia, regulations on the implementation of OPS installations at the Port are contained in the Decree of the Minister of Transportation of the Republic of Indonesia number 8 of 2023 concerning the Determination of Climate Change Mitigation Actions in the Transportation Sector for Achieving the Target Contribution of the Utilization of New Renewable Energy (EBT) where the form of mitigation action is a. Implementation of OPS at the Port b. Making Regulations and Monitoring OPS Implementation so that the success indicator is reduced ship fuel consumption while docked at the Port. The coding used in this research is Green Port, Cost and Enviromental Benefit, Cost Efficiency, Renewable Energy, Saving Cost of the Ship Maintenance, Saving the cost of Fuel.
Analisis Dampak Lalu Lintas Pada Pembangunan Pusat Kegiatan Bisnis (Studi Kasus Pembangunan Ruko Enchante Kabupaten Tangerang) Ramandani Heru Saputra; Suripno Suripno; Lira Agusinta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 5 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i5.8650

Abstract

Pembangunan wilayah sangat tergantung pada jaringan jalan, yang berperan penting dalam mendukung aktivitas wilayah. Akses mudah untuk mobilitas warga kota penting, dan perubahan tata guna lahan dapat memengaruhi pergerakan. Pembangunan suatu kawasan memiliki dampak pada lalu lintas di sekitarnya, dan Andalalin digunakan agar dapat memprediksi pengaruh infrastruktur transportasi pada daerah itu. Pertumbuhan ekonomi Kabupaten Tangerang menyebabkan peningkatan volume lalu lintas kendaraan, yang perlu ditangani dengan manajemen lalu lintas yang baik. Penelitian ini bermaksud guna mengetahui dan menganalisis Dampak Lalu Lintas Pada Pembangunan Ruko Enchante Kabupaten Tangerang. Penelitian ini dilaksanakan mempergunakan pendekatan studi kasus. Metode pengumpulan data menggunakan observasi dan studi dokumentasi. Metode analisis data menggunakan pemodelan transportasi empat tahapan, antara lain, bangkitan maupun tarikan perjalanan, distribusi perjalanan, penentuan moda dan pembebanan lalu lintas. Hasil penelitian memperlihatkan bila selama menanggapi dampak lalu lintas, rekomendasi penanganan melibatkan berbagai aspek, seperti menerapkan sistem satu arah (SSA) untuk sirkulasi lalu lintas internal, desain radius belok minimum, penyediaan fasilitas parkir sesuai perhitungan, akses parkir bagi orang bekebutuhan khusus, kerja sama dengan penyedia jasa parkir, pemasangan lampu penerangan jalan umum, dan penggunaan sistem informasi lalu lintas seperti CCTV. Pertanggungjawaban dalam menangani dampak lalu lintas terletak pada pengembang untuk aspek internal atau eksternal yang berakibat secara langsung. pertanggungjawaban pemerintah berkaitan dengan penanganan makro yang bersifat jaringan. Rencana untuk memantau dan mengevaluasi dampak lalu lintas terfokus ke aspek kerawanan kecelakaan, kemacetan lalu lintas, serta tingkat keresahan masyarakat sekitar Ruko Enchante. Instansi yang bertugas untuk memantau dan mengawasi dampak lalu lintas, yang PT Bumi Serpong Damai, yang akan dimonitoring oleh instansi terkait di daerah dan melaporkan hasilnya ke Dinas Perhubungan Kabupaten Tangerang.
Concepts Employee Productivity, Analysis in the Ground Handling Sector: A Literature Review Study Muhammad Tohir; Andri Primadi; Lira Agusinta; Euis Saribanon; Danang Darunanto; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3833

Abstract

Purpose: This study aimed to identify factors that influence employee productivity in Indonesia’s ground handling sector. The research approach used is a literature review, which synthesizes findings from various previous international, indexed scientific articles relevant to the research topic. Methodology: This study used a descriptive qualitative research method with a literature review approach. Data were collected from reputable, internationally indexed articles obtained from Scopus, Web of Science, Emerald, Springer, and Google Scholar databases. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns, similarities, and differences between studies. Results: The results show that organizational culture, organizational commitment, and remuneration affect the work productivity of ground handling sector employees directly or indirectly through job satisfaction. Conclusions: This study concludes that organizational culture, commitment, and remuneration influence employee productivity in the ground handling sector, both directly and indirectly through job satisfaction. Therefore, improving job satisfaction is essential for strengthening work quality, quantity, and punctuality. Limitations: This study’s limitation is that it relies solely on the synthesis of various scientific articles and does not involve field data from ground handling companies directly. This limits the study's ability to capture the actual operational conditions, technical challenges, and human resource dynamics on the apron or terminal. Contributions: Given the limited research on Human Resource Management (HRM) in the ground handling sector, this study contributes to the development of the literature in this highly technical and high-risk sector.
Pengaruh Airport Service Quality terhadap Airport Image Melalui Passengers Satisfaction Muhammad Iqbal Ariebowo; Lira Agusinta; Marthaleina Ruminda
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7699

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Kualitas Pelayanan Bandara terhadap Citra Bandara melalui Kepuasan Penumpang yang dilakukan pada penumpang domestik Terminal 2 Bandara Internasional Soekarno-Hatta pada tahun 2025. Populasi dalam penelitian ini adalah penumpang Terminal 2 Bandara Internasional Soekarno-Hatta dan sampel yang memenuhi kriteria sebanyak 152 responden menggunakan pendekatan deskriptif kuantitatif. Metode penelitian yang digunakan dalam penelitian ini adalah Model Persamaan Struktural (SEM) dengan alat analisis menggunakan perangkat lunak Smart-PLS 3.2.9. Hasil penelitian ini menyatakan bahwa variabel kualitas pelayanan bandara memiliki pengaruh positif yang signifikan terhadap citra bandara; variabel kualitas pelayanan bandara memiliki pengaruh positif yang signifikan terhadap kepuasan penumpang; variabel kepuasan penumpang memiliki pengaruh positif yang signifikan terhadap citra bandara; dan variabel kepuasan penumpang mampu memediasi pengaruh kualitas pelayanan bandara terhadap citra bandara secara positif dan signifikan. Penelitian ini merekomendasikan agar manajemen Bandara Internasional Soekarno-Hatta dapat mengoptimalkan proses pengolahan kualitas pelayanan untuk menjaga kelancaran operasional dan meningkatkan kepuasan penumpang.
Co-Authors Agus Setiawan Andri Primadi Asdo Artriviyanto Asep Ali Thabah Aswanti Setyawati Cecep Budiman Cecep Pahrudin, Cecep Cindy Herawati Danang Darunanto Earny Ambarsari Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Esterlinus Edwin Lermatan Esternilus Edwin Lermatan Euis Saribanon, Euis Febriyanti Febriyanti H. Edi Abdurachman Husnul Mulia Jermanto Setia Kurniawan Marthaleina Ruminda Sitorus Muhammad Iqbal Ariebowo Muhammad Thamrin Muhammad Tohir Mulyadi Mulyadi Mustikasari Mustikasari Natalia Barek Boleng Nursery Alfaridi S Nasution Octaviani, Reni Dian Olfebri Peppy Fachrial Primadi Candra Susanto Ramandani Heru Saputra Reza Armansyah Sandriana Marina Sitanggang, Rohana Soemino Eko Saputro Suripno Suripno Syalwa Divan Ulud Nopriyadi Yosi Pahala Yosi Pahala Yuliantini Yuliantini