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All Journal Dinasti International Journal of Education Management and Social Science Annals of Human Resource Management Research Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Muhammad Tohir
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Implementation of Service Quality, Infrastructure, and Accessibility for Light Rail Transit (LRT) Transportation: Study Literature Review Muhammad Tohir; Andri Primadi; Cecep Budiman; Lira Agusinta; Mulyadi Mulyadi
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.4587

Abstract

The article on the implementation of service quality, infrastructure and accessibility to light rail transit (LRT) transportation is an article within the scope of marketing management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research within the scope of marketing management. The research method used is descriptive qualitative. The data collection technique uses literature studies/literature reviews. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as Publish or Perish, Google Scholar, Jurnal Sinta, DOAJ and Garuda. The results of this study are as follows: 1) Service quality plays a role in light rail transit (LRT) transportation; 2) Infrastructure plays a role in light rail transit (LRT) transportation; and 3) Accessibility plays a role in light rail transit (LRT) transportation.
Analisis Pengaruh Kualitas Layanan, Citra Merek dan Harga Terhadap Kepuasan Pelanggan Perusahaan Logistik Andri Primadi; Muhammad Tohir; Putri Annisa Lestari
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 1 No. 2 (2023): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April-Juni 2023)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v1i2.617

Abstract

Pengaruh Kualitas Layanan, Citra Merek dan Harga terhadap Kepuasan Pelanggan adalah artikel ilmiah studi pustaka dalam ruang lingkupManajemen Logistik. Tujuan artikel ini membangun hipotesis pengaruh variabel independen terhadap variabel dependen yang akan digunakan pada riset berikutnya. Objek riset pada pustaka media online, Google Scholar, Semantic Scholar, Elsevier, Zotero dan media jurnal online lainnya. Metode riset dengan library risearch bersumber dari e-book dan journal ilmiah. Analisis pendekatan deskriftif kualitatif.  Hasil artikel ini: 1) Kualitas Layanan berpengaruh terhadap Kepuasan Pelanggan Perusahaan Logistik;  2) Citra Merek berpengaruh terhadap Kepuasan Pelanggan Perusahaan Logistik; dan 3) Harga berpengaruh terhadap Kepuasan Pelanggan Perusahaan Logistik.
Analisis Pengaruh Perkembangan Teknologi Digitalisasi pada Bidang Transportasi dan Logistik Terhadap Sumber Daya Manusia Muhammad Tohir; Andri Primadi; Salsabila Putri Budianti
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 1 No. 2 (2023): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April-Juni 2023)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v1i2.619

Abstract

Revolusi Industri 4.0 memperkenalkan era baru dengan ekonomi digital yang berpusat pada Internet of Things (IoT). Standar Sumber Daya Manusia (SDM) yang lebih baik menjadi sangat dibutuhkan untuk implementasi Revolusi Industri 4.0, terutama dalam sektor transportasi dan logistik. Kemajuan teknologi dan digitalisasi industri mengubah cara barang dan jasa diproduksi serta berbagai pilihan pekerjaan di sektor ini. Teknologi digital seperti digital trucking memudahkan mekanisme perusahaan jasa logistik dalam mendapatkan informasi secara jelas karena sistem dan jaringan sudah terintegrasi, meningkatkan efisiensi pengiriman serta menciptakan mobilitas yang lebih baik. Penelitian ini menggunakan data sekunder yang diperoleh dari jurnal, website, dan makalah online. Diharapkan, karya ini dapat menjadi sumber informasi bagi semua pihak yang berkepentingan di bidang transportasi dan logistik.
Green HRM, Motivation, and Work Engagement Influencing Airline Management Performance: A Systematic Literature Review Devi Marlita; Yulianti Keke; Abdullah Ade Suryobuwono; Otto Sugiharto Prakoso; Muhammad Tohir; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3813

Abstract

Purpose: This study conducts a systematic literature review on the relationships among Green Recruitment, Green Training, motivation, Work Engagement, and airline management performance in the Indonesian aviation context using a Green Human Resource Management (HRM) perspective. Methodology: This study employed a Systematic Literature Review (SLR) following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Literature from Scopus, Web of Science, Emerald, Springer, and Google Scholar published between 2020 and 2025 was screened using predefined criteria. A total of 42 relevant peer-reviewed articles were selected and analyzed using thematic and comparative synthesis. Results: Prior studies suggest that Green Recruitment, Green Training, and employee motivation are positively associated with Work Engagement and airline management performance. Work Engagement consistently appears to be an important mediating mechanism linking green HRM practices and management performance. The findings further indicate that environmentally oriented HRM practices contribute to organizational sustainability, operational effectiveness, and employee commitment in the aviation industry. Conclusions: Green Recruitment, Green Training, and motivation improve Work Engagement and airline management performance. Work Engagement also acts as a key mediating variable. Limitations: This study’s limitations lie in its literature review-based nature, thus requiring supporting primary data from existing airlines in Indonesia. Contributions: This study contributes a framework for airline company managers to understand how green recruitment, green training, and motivation can improve performance through work-engagement.
Concepts Employee Productivity, Analysis in the Ground Handling Sector: A Literature Review Study Muhammad Tohir; Andri Primadi; Lira Agusinta; Euis Saribanon; Danang Darunanto; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3833

Abstract

Purpose: This study aimed to identify factors that influence employee productivity in Indonesia’s ground handling sector. The research approach used is a literature review, which synthesizes findings from various previous international, indexed scientific articles relevant to the research topic. Methodology: This study used a descriptive qualitative research method with a literature review approach. Data were collected from reputable, internationally indexed articles obtained from Scopus, Web of Science, Emerald, Springer, and Google Scholar databases. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns, similarities, and differences between studies. Results: The results show that organizational culture, organizational commitment, and remuneration affect the work productivity of ground handling sector employees directly or indirectly through job satisfaction. Conclusions: This study concludes that organizational culture, commitment, and remuneration influence employee productivity in the ground handling sector, both directly and indirectly through job satisfaction. Therefore, improving job satisfaction is essential for strengthening work quality, quantity, and punctuality. Limitations: This study’s limitation is that it relies solely on the synthesis of various scientific articles and does not involve field data from ground handling companies directly. This limits the study's ability to capture the actual operational conditions, technical challenges, and human resource dynamics on the apron or terminal. Contributions: Given the limited research on Human Resource Management (HRM) in the ground handling sector, this study contributes to the development of the literature in this highly technical and high-risk sector.
Co-Authors Abdullah Ade Suryobuwono Andri Primadi Andri Primadi Cecep Budiman Danang Darunanto Euis Saribanon, Euis Lira Agusinta Mulyadi Mulyadi Otto Sugiharto Prakoso Primadi Candra Susanto Putri Annisa Lestari Salsabila Putri Budianti Yulianti Keke