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All Journal Dinasti International Journal of Education Management and Social Science Annals of Human Resource Management Research Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Andri Primadi
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Implementation of Service Quality, Infrastructure, and Accessibility for Light Rail Transit (LRT) Transportation: Study Literature Review Muhammad Tohir; Andri Primadi; Cecep Budiman; Lira Agusinta; Mulyadi Mulyadi
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.4587

Abstract

The article on the implementation of service quality, infrastructure and accessibility to light rail transit (LRT) transportation is an article within the scope of marketing management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research within the scope of marketing management. The research method used is descriptive qualitative. The data collection technique uses literature studies/literature reviews. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as Publish or Perish, Google Scholar, Jurnal Sinta, DOAJ and Garuda. The results of this study are as follows: 1) Service quality plays a role in light rail transit (LRT) transportation; 2) Infrastructure plays a role in light rail transit (LRT) transportation; and 3) Accessibility plays a role in light rail transit (LRT) transportation.
Analisis Pengaruh Kualitas Layanan, Citra Merek dan Harga Terhadap Kepuasan Pelanggan Perusahaan Logistik Andri Primadi; Muhammad Tohir; Putri Annisa Lestari
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 1 No. 2 (2023): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April-Juni 2023)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v1i2.617

Abstract

Pengaruh Kualitas Layanan, Citra Merek dan Harga terhadap Kepuasan Pelanggan adalah artikel ilmiah studi pustaka dalam ruang lingkupManajemen Logistik. Tujuan artikel ini membangun hipotesis pengaruh variabel independen terhadap variabel dependen yang akan digunakan pada riset berikutnya. Objek riset pada pustaka media online, Google Scholar, Semantic Scholar, Elsevier, Zotero dan media jurnal online lainnya. Metode riset dengan library risearch bersumber dari e-book dan journal ilmiah. Analisis pendekatan deskriftif kualitatif.  Hasil artikel ini: 1) Kualitas Layanan berpengaruh terhadap Kepuasan Pelanggan Perusahaan Logistik;  2) Citra Merek berpengaruh terhadap Kepuasan Pelanggan Perusahaan Logistik; dan 3) Harga berpengaruh terhadap Kepuasan Pelanggan Perusahaan Logistik.
Concepts Employee Productivity, Analysis in the Ground Handling Sector: A Literature Review Study Muhammad Tohir; Andri Primadi; Lira Agusinta; Euis Saribanon; Danang Darunanto; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3833

Abstract

Purpose: This study aimed to identify factors that influence employee productivity in Indonesia’s ground handling sector. The research approach used is a literature review, which synthesizes findings from various previous international, indexed scientific articles relevant to the research topic. Methodology: This study used a descriptive qualitative research method with a literature review approach. Data were collected from reputable, internationally indexed articles obtained from Scopus, Web of Science, Emerald, Springer, and Google Scholar databases. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns, similarities, and differences between studies. Results: The results show that organizational culture, organizational commitment, and remuneration affect the work productivity of ground handling sector employees directly or indirectly through job satisfaction. Conclusions: This study concludes that organizational culture, commitment, and remuneration influence employee productivity in the ground handling sector, both directly and indirectly through job satisfaction. Therefore, improving job satisfaction is essential for strengthening work quality, quantity, and punctuality. Limitations: This study’s limitation is that it relies solely on the synthesis of various scientific articles and does not involve field data from ground handling companies directly. This limits the study's ability to capture the actual operational conditions, technical challenges, and human resource dynamics on the apron or terminal. Contributions: Given the limited research on Human Resource Management (HRM) in the ground handling sector, this study contributes to the development of the literature in this highly technical and high-risk sector.
Co-Authors Cecep Budiman Danang Darunanto Euis Saribanon, Euis Lira Agusinta Muhammad Tohir Mulyadi Mulyadi Primadi Candra Susanto Putri Annisa Lestari