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All Journal Dinasti International Journal of Digital Business Management Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Mochamad Reza Pribadi
Institut Transportasi Dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Literature Study on the Effect of Price, Facilities, and Service Quality on Airline Customer Satisfaction Reza Pribadi, Mochamad
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v5i3.2606

Abstract

Aviation is one of the important industrial sectors in the global economy, so it is important to understand what factors affect customer satisfaction in the aviation industry. The effect of price, facilities, and service quality on customer satisfaction is a scientific article of literature study within the scope of the aviation field. The purpose of this article is to build hypotheses about the effect of price, facilities, and service quality on airline customer satisfaction for future research. Research objects on online libraries, Google Scholar, Mendeley and other academic online media related to the influence of price variables, facilities, and service quality on customer satisfaction. The research method library research and systematic literature review (SLR) sourced from e-books and open access e-journals. The analysis method is qualitative descriptive analysis. The results of this article indicate that the hypotheses that can be built for further research are: 1) price affects airline customer satisfaction; 2) facilities affect airline customer satisfaction; and 3) service quality affects airline customer satisfaction.
Menuju Pola Kerja WFH: Mempersiapkan Sumber Daya Manusia Sidjabat, Sonya; Purba, Okin Ringan; Arofat, Osman; Darmawan, Alfais Amin; Pribadi, Mochamad Reza
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i1.1958

Abstract

Paradigma kerja telah diubah oleh pandemi Covid-19, termasuk di Indonesia. Metode kerja Work from Home (WFH) menawarkan cara yang fleksibel untuk tetap produktif meskipun ada batasan sosial. Dalam artikel ini, persiapan sumber daya manusia (SDM) sangat penting untuk menghadapi pola kerja tanpa jadwal (WFH), termasuk pemahaman tentang teknologi informasi, manajemen waktu, dan komunikasi virtual. Studi menunjukkan bahwa WFH membuat waktu kerja lebih fleksibel, tetapi mereka juga menghadirkan masalah seperti kurangnya koordinasi dan keterbatasan akses teknologi. Sumber daya manusia (SDM) dapat secara efektif beradaptasi dengan pola kerja WFH, meningkatkan kinerja individu dan organisasi, dengan menggunakan strategi pelatihan yang tepat dan penyediaan infrastruktur pendukung. Dalam artikel ini, pendekatan hybrid sangat penting sebagai solusi jangka panjang untuk mengoptimalkan keseimbangan antara kehidupan dan pekerjaan.
Co-Authors Darmawan, Alfais Amin Osman Arofat, Osman Purba, Okin Ringan Sidjabat, Sonya