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p-Index From 2021 - 2026
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This Author published in this journals
All Journal Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Mochamad Reza Pribadi
Institut Transportasi Dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Literature Study on the Effect of Price, Facilities, and Service Quality on Airline Customer Satisfaction Reza Pribadi, Mochamad
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v5i3.2606

Abstract

Aviation is one of the important industrial sectors in the global economy, so it is important to understand what factors affect customer satisfaction in the aviation industry. The effect of price, facilities, and service quality on customer satisfaction is a scientific article of literature study within the scope of the aviation field. The purpose of this article is to build hypotheses about the effect of price, facilities, and service quality on airline customer satisfaction for future research. Research objects on online libraries, Google Scholar, Mendeley and other academic online media related to the influence of price variables, facilities, and service quality on customer satisfaction. The research method library research and systematic literature review (SLR) sourced from e-books and open access e-journals. The analysis method is qualitative descriptive analysis. The results of this article indicate that the hypotheses that can be built for further research are: 1) price affects airline customer satisfaction; 2) facilities affect airline customer satisfaction; and 3) service quality affects airline customer satisfaction.
The Role of Ground Handling Management in Improving Aircraft Turnaround Time Efficiency Pribadi, Mochamad Reza
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 2 (2026): Dinasti International Journal of Economics, Finance & Accounting (May-June 2026
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i2.6711

Abstract

Ground handling plays a crucial role in ensuring efficient aircraft operations, particularly in minimizing turnaround time (TAT). This study aims to analyze the role of ground handling management in improving operational efficiency in air transportation. The method used in this research is a qualitative approach through literature review and analysis of secondary data from aviation reports and previous studies. The results indicate that effective coordination, workforce competency, and the use of technology significantly influence turnaround efficiency. Delays in ground handling activities such as baggage handling, refueling, and passenger boarding can directly impact flight schedules. Therefore, integrated management and operational optimization are essential to enhance service quality and airline performance.
Menuju Pola Kerja WFH: Mempersiapkan Sumber Daya Manusia Sonya Sidjabat; Okin Ringan Purba; Osman Arofat; Alfais Amin Darmawan; Mochamad Reza Pribadi
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i1.1958

Abstract

Paradigma kerja telah diubah oleh pandemi Covid-19, termasuk di Indonesia. Metode kerja Work from Home (WFH) menawarkan cara yang fleksibel untuk tetap produktif meskipun ada batasan sosial. Dalam artikel ini, persiapan sumber daya manusia (SDM) sangat penting untuk menghadapi pola kerja tanpa jadwal (WFH), termasuk pemahaman tentang teknologi informasi, manajemen waktu, dan komunikasi virtual. Studi menunjukkan bahwa WFH membuat waktu kerja lebih fleksibel, tetapi mereka juga menghadirkan masalah seperti kurangnya koordinasi dan keterbatasan akses teknologi. Sumber daya manusia (SDM) dapat secara efektif beradaptasi dengan pola kerja WFH, meningkatkan kinerja individu dan organisasi, dengan menggunakan strategi pelatihan yang tepat dan penyediaan infrastruktur pendukung. Dalam artikel ini, pendekatan hybrid sangat penting sebagai solusi jangka panjang untuk mengoptimalkan keseimbangan antara kehidupan dan pekerjaan.
Co-Authors Alfais Amin Darmawan Okin Ringan Purba Osman Arofat Sonya Sidjabat