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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmu Multidisplin Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Siber Journal of Advanced Multidisciplinary Siber International Journal of Digital Business Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Alfais Amin Darmawan
Institut Transportasi Dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences

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Employee Retention Implementation Prevents Employee Turnover Trisna Wijayanthi, Ida Ayu; Subagio, Mochammad; Suhendra, Agus; Hartini, Hartini; Amin Darmawan, Alfais
Siber Journal of Advanced Multidisciplinary Vol. 2 No. 2 (2024): (SJAM) Siber Journal of Advanced Multidisciplinary (July - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v2i2.211

Abstract

The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The article on the application of employee retention in preventing employee turnover is a scientific literature article within the scope of the research methodology. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from online academic media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this article's literature review are: 1) Employee Retention affects Employee Turnover; 2) Career Path affects Employee Turnover; 3) Organizational Commitment affects Employee Turnover; and 4) Job Satisfaction affects Employee Turnover.
Analysis of Service Quality, Customer Satisfaction, Brand Image, and Market Share on Passenger Loyalty Alfais Amin Darmawan
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 1 (2024): (SIJDB) Siber International Journal of Digital Business (July - September 2024)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i2.68

Abstract

Literature review articles related to the analysis of service quality, customer satisfaction, brand image and market share on ship passenger loyalty are scientific literature articles in the scope of marketing management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of marketing management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as the Scopus Emerald Journal, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital books. The results of this article are: 1) Service Quality affects Ship Passenger Loyalty; 2) Customer Satisfaction affects Ship Passenger Loyalty; 3) Brand Image affects Ship Passenger Loyalty; and 4) Market Share affects Ship Passenger Loyalty.
Determining Passenger Satisfaction on Passenger Ships: An Analysis of Excellent Service, Punctuality, and Infrastructure Alfais Amin Darmawan
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 4 (2025): (SIJDB) Siber International Journal of Digital Business (April - June 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i4.202

Abstract

The purpose of this literature review is to develop hypotheses regarding the influence between variables that can be used for further research in the field of marketing management. The article “Literature Review of Passenger Satisfaction Determinants: Analysis of Excellent Service, Punctuality, and Infrastructure” is a scientific article in the field of marketing management. The approach used in this literature review is descriptive qualitative. The data collection technique involves conducting a literature review or reviewing relevant previous articles. The data used in this descriptive qualitative approach were obtained from previous studies relevant to this study and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of this literature review article are as follows: 1) Excellent service influences passenger satisfaction on passenger ships; 2) Punctuality influences passenger satisfaction on passenger ships; and 3) Infrastructure influences passenger satisfaction on passenger ships.
Socialization of Strategies for Building MSME Businesses by Following Digitalization Promotion Trends in a Village Primadi Candra Susanto; Olfebri Olfebri; Aang Gunawan; Basri Fahriza; Reza Fauzi Jaya Sakti; Agus Suhendra; Alfais Amin Darmawan; Rohana Sitanggang
ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Vol. 3 No. 4 (2025): Juli : ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/aspirasi.v3i4.2180

Abstract

Micro,Small, and Medium Enterprises (MSMEs) are a vital pillar of the national economy, significantly contributing to employment, innovation, and regional economic development. However, in the ever-evolving digital era, many MSMEs have yet to optimally utilize digital promotional technologies and trends, leading to limited market reach and business growth. This community service activity aims to improve MSMEs' understanding and skills in building and developing their businesses through digital-based promotional strategies. The methods used in this activity include interactive outreach, hands-on training, and mentoring focused on the use of social media, online marketplaces, and other relevant digital platforms. The activity was conducted in collaboration with the MSME community using a participatory approach, enabling participants to actively engage in learning and directly apply the materials provided. The results of the activity indicate that participants showed a significant increase in knowledge and awareness regarding the importance of digital branding, designing attractive and effective promotional content, and utilizing various digital tools to expand market access. Additionally, many participants expressed greater confidence in managing digital platforms to promote their products and services independently. This increase in digital literacy is crucial in helping MSMEs remain competitive and adaptive to market changes brought about by technological advances. By equipping MSMEs with relevant digital promotion skills, this initiative contributes to the broader goal of supporting the growth of resilient, sustainable, and innovative small businesses. In the long term, such community-based empowerment efforts are expected to foster economic resilience and inclusiveness in the face of ongoing digital economic transformation.
Analysis of Logistics Distribution Channels in Goods Supply to Increase Sales Volume at Logistics Company Rahmat Hidayat; Euis Saribanon; Agus Suhendra; Suprihadi, Suprihadi; Alfais Amin Darmawan
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 1 (2024): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i1.2441

Abstract

A logistics company is a distribution channel company that provides goods delivery transportation through product packages. The problem raised in this thesis is the analysis of logistics distribution channels in the supply of goods to increase sales volume. This research aims to determine and analyze the distribution channels and sales levels of a logistics company and to determine the influence of distribution channels on the sales volume levels of a logistics company To solve the problem the author used two research methods, namely the data collection method and the data analysis method. The data collection method was carried out using questionnaires and the data analysis method used simple correlation and regression. From the results of the analysis, the author concludes that 78.7% of customers rate the distribution channels provided by logistics companies highly, and 78.3% of customers rate the level of sales volume provided by logistics companies correlation coefficient of 0.737 means that the influence of the distribution channel level on the level of sales volume is very high. The determining coefficient of 54.3% is determined by the distribution channel and the remaining 45.7% is influenced by other factors, the results of the t-test calculation, where ????count = 5.763 while ????????????????????e=1.701. So, ????count > ????????????????le or 5,763 > 1.701. This means that there is a positive and significant influence between distribution channels on the sales volume level of the logistics company. Keyword: Logistics, Transportation, Cargo, Distribution Channels, Sales.
Sosialisasi Sistem Manajemen Usaha Bagi Pelaku Usaha dan Penyedia Jasa Pendukung Angkutan Perairan dilingkungan Dinas Perhubungan DKI Jakarta Sihombing, Sarinah; Darmawan, Alfais Amin; Kurniawan, Johanes; Damanik, Krisman; Sudarmaji, Ajik
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 1 (2026): Edisi Januari - April
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i1.7873

Abstract

Indonesia sebagai poros maritim dunia memegang peranan strategis dalam transportasi laut yang menghubungkan wilayah kepulauan. Namun, pelaku usaha dan penyedia jasa pendukung angkutan perairan di Dinas Perhubungan DKI Jakarta masih menghadapi tantangan pengelolaan usaha tradisional dengan pencatatan manual yang kurang terstruktur, meningkatkan risiko operasional dan menghambat akses permodalan. Kegiatan pengabdian ini bertujuan mensosialisasikan Sistem Manajemen Usaha (SMU) berbasis risiko yang mengacu pada standar internasional ISO 9001:2015 dan ISO 31000:2018, guna meningkatkan efektivitas dan daya saing pelaku usaha. Metode yang digunakan bersifat partisipatif dan interaktif, melibatkan wawancara mendalam dan observasi lapangan sebagai dasar pengembangan modul, diikuti sosialisasi tatap muka dan evaluasi menggunakan pre-test/post-test serta kuesioner kepuasan peserta. Hasil menunjukkan peningkatan pemahaman peserta sebesar 10,4%, dengan peningkatan signifikan pada aspek kepatuhan regulasi. Peserta menunjukkan motivasi tinggi untuk menerapkan SMU dalam aktivitas usaha sehari-hari. Kesimpulannya, pengabdian ini berhasil meningkatkan kapasitas manajerial pelaku usaha dan mendukung transformasi sistem manajemen yang professional dan akuntabel. Dukungan berkelanjutan dari pemerintah diperlukan untuk memastikan implementasi SMU yang efektif dan berkelanjutan di sektor transportasi perairan.
Menuju Pola Kerja WFH: Mempersiapkan Sumber Daya Manusia Sonya Sidjabat; Okin Ringan Purba; Osman Arofat; Alfais Amin Darmawan; Mochamad Reza Pribadi
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i1.1958

Abstract

Paradigma kerja telah diubah oleh pandemi Covid-19, termasuk di Indonesia. Metode kerja Work from Home (WFH) menawarkan cara yang fleksibel untuk tetap produktif meskipun ada batasan sosial. Dalam artikel ini, persiapan sumber daya manusia (SDM) sangat penting untuk menghadapi pola kerja tanpa jadwal (WFH), termasuk pemahaman tentang teknologi informasi, manajemen waktu, dan komunikasi virtual. Studi menunjukkan bahwa WFH membuat waktu kerja lebih fleksibel, tetapi mereka juga menghadirkan masalah seperti kurangnya koordinasi dan keterbatasan akses teknologi. Sumber daya manusia (SDM) dapat secara efektif beradaptasi dengan pola kerja WFH, meningkatkan kinerja individu dan organisasi, dengan menggunakan strategi pelatihan yang tepat dan penyediaan infrastruktur pendukung. Dalam artikel ini, pendekatan hybrid sangat penting sebagai solusi jangka panjang untuk mengoptimalkan keseimbangan antara kehidupan dan pekerjaan.
Analysis of The Influence Auto Gate System and Terminal Booking System on Customer Satisfaction PT. JICT Denny J. Najoan; Alfais Amin Darmawan; Ahmad Zaki Hidayawan; Riqqah Nabilah
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2129

Abstract

PT. JICT is one of the operators in the terminal part of PT Subholding PT. Pelindo terminal container. The purepose of this study was to analyze the effect oh the Auto Gate System ( AGS ) and Terminal Booking System ( TBS ) on customer satisfaction. This research uses quantitative methods. The sampling technique used was saturated sampling with 30 respondents and the data was processed using SPSS version 26. The data was analyzed by validity test, reability test, multiple regression analysis, determination coefficient test (R2), T test, and F test. Based on the result of the analysis and discussion the test shows that the F-count > F-table which atates that AGS and TBS have a positive and significant effect on customer satisfaction at PT. JICT. The F test shows that the F-count> F-table partially AGS and TBS have a positive and significant effect on customer satisfaction at PT. JICT. PT JICT has supporting facilities to meet the needs of service users so that the services provided are as expected. This company provides services for loading and unloading export and import containers from and to ships, providing temporary stacking services for export and import containers, providing reefer services and providing Gate services. Loading and unloading of export containers is the most frequently served activity in this company, the development of technology from year to year, the development of services must also be further developed, so this company tries to provide facilities and equipment in accordance with developments and technology so as not to be left behind so that service users will be more interested in choosing PT JICT services. Apart from facilities and equipment, this company also has reliable human resources and high integrity. After the facilities and equipment are available, it is necessary to provide good service starting from the entry of goods into PT JICT through the Gate using a new system, namely the JICT Auto Gate System (JAGS).(Immanuel, 2015)
Co-Authors Aang Gunawan Agus Suhendra Ahmad Zaki Hidayawan Aldri Frinaldi Basri Fahriza Damanik, Krisman Denny J. Najoan Euis Saribanon, Euis Kurniawan, Johanes Mochamad Reza Pribadi Mochammad Subagio Okin Ringan Purba Olfebri Osman Arofat Primadi Candra Susanto Raden Mohamad Herdian Bhakti Rahmat Hidayat Reza Fauzi Jaya Sakti Riqqah Nabilah Rohana Sitanggang Sarinah Sarinah Sonya Sidjabat Sudarmaji, Ajik Suhendra, Agus WIjayanthi, Ida Ayu Trisna