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Andi Asrijal
Universitas Cahaya Prima
Education Environmental Science Social Sciences Other

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Journal : Socious Journal

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Social Justice in Public Services: Evaluating Access and Inclusion for Vulnerable Groups Irmawati Irmawati; Anita Syam; Andi Asrijal
Socious Journal Vol. 3 No. 2 (2026): Journal Socious - April
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/gvzn7x34

Abstract

Social justice in public service delivery has become a critical issue, particularly in addressing inequalities faced by vulnerable groups in accessing essential services. This study aims to evaluate how access and inclusion influence the realization of social justice in public services. A mixed-method explanatory approach was employed, combining quantitative data from structured questionnaires and qualitative insights from in-depth interviews involving vulnerable populations. The quantitative data were analyzed using Structural Equation Modeling (SEM-PLS), while qualitative data were examined through thematic analysis to identify key barriers and inclusion strategies. The findings indicate that access to public services significantly influences inclusion, and inclusion plays a crucial role in achieving social justice outcomes. Administrative barriers were found to negatively affect both access and inclusion, highlighting the importance of institutional reforms. The results also reveal that inclusion mediates the relationship between access and social justice, emphasizing that equitable outcomes depend not only on availability but also on fair treatment and participation. In conclusion, this study demonstrates that achieving social justice in public services requires an integrated approach that combines improved access with inclusive practices. Policymakers must prioritize user-centered service design and equity-oriented strategies to ensure that vulnerable groups are not left behind.
Digital Empowerment in Public Services: Bridging Access Inequality through Community Technology Literacy Mega Erdawati; Zulkifli Zulkifli; Andi Asrijal
Socious Journal Vol. 3 No. 2 (2026): Journal Socious - April
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/psa6za28

Abstract

Digital transformation in public services has significantly improved efficiency and accessibility; however, it has also created new forms of inequality, particularly among communities with limited digital access and skills. This study aims to examine how community technology literacy mediates the relationship between digital transformation and digital empowerment in reducing access inequality. A quantitative explanatory approach was employed, with data collected through structured questionnaires distributed to citizens using digital public services. The data were analyzed using Structural Equation Modeling (SEM-PLS) to assess both direct and indirect relationships among variables. The findings reveal that digital transformation has a significant positive effect on community technology literacy, which in turn strongly influences digital empowerment. Both community technology literacy and digital empowerment were found to significantly reduce access inequality in public services. Furthermore, the mediation analysis confirms that community technology literacy serves as a key mechanism linking digital transformation to digital empowerment outcomes. These results highlight the importance of integrating technological development with community-based digital literacy initiatives. In conclusion, this study emphasizes that digital empowerment cannot be achieved solely through technological advancement but requires strengthening community capabilities. Therefore, inclusive digital policies that prioritize literacy development are essential to ensure equitable access to public services.
Trust Crisis in Public Services: Declining Public Trust in Government Institutions Ajeng R Indrawati; Andi Asrijal
Socious Journal Vol. 3 No. 2 (2026): Journal Socious - April
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/nedxcg14

Abstract

The decline of public trust in government institutions has emerged as a critical issue affecting the effectiveness of public service delivery. This study aims to analyze the factors contributing to the trust crisis and examine their implications for public services, focusing on institutional performance, service quality, and transparency. A mixed-method explanatory approach was employed, combining quantitative data from structured questionnaires and qualitative insights from in-depth interviews. The data were analyzed using Structural Equation Modeling (SEM-PLS) for quantitative analysis and thematic analysis for qualitative interpretation. The results indicate that institutional performance has a significant direct and indirect effect on public trust, with service quality and transparency acting as important mediating variables. Service quality and transparency also have strong positive effects on trust, highlighting the importance of responsive services and open governance. The findings reveal that poor service delivery and lack of transparency are key drivers of declining trust, while improvements in these areas can enhance public confidence. In conclusion, restoring public trust requires an integrated approach that strengthens institutional performance, improves service quality, and enhances transparency. These efforts are essential to ensure effective, accountable, and citizen-centered public service delivery.
Co-Authors Ajeng R Indrawati Anita Syam Irmawati Irmawati Mega Erdawati Zulkifli Zulkifli