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All Journal Sawala : Jurnal Administrasi Negara Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Indonesian Journal of Social Science Research MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Kebijakan Pembangunan Daerah (JKPD)
Karvina Budiwati Apriliani
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023 Isvan Taufik; Arlan Marzan; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Natta Sanjaya; Siti Yuniar
Jurnal Kebijakan Pembangunan Daerah Vol 8 No 1 (2024): Juni 2024
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v8i1.290

Abstract

The Banten Provincial Government, through the Public Works and Spatial Planning Agency (PUPR), has provided irrigation network services for the community in Banten Province. This study evaluates and assesses community satisfaction with irrigation services in Lebak Regency, organized by the PUPR Agency. The research method used is quantitative descriptive with a saturated sampling technique, involving all Water User Farmer Associations (P3A) or farmer groups that receive irrigation services in Lebak Regency, with 83 respondents from 10 irrigation areas. The study was conducted for 45 days, from November to December 2023. Data were analyzed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA results showed an overall positive gap, with four questions in quadrant I (high importance and low satisfaction), ten questions in quadrant II (high importance and high satisfaction), nine questions in quadrant III (low importance and low satisfaction), and three questions in quadrant IV (low importance and high satisfaction). The CSI results show a level of public satisfaction of 78.00%, which is included in the "Good" category, according to Permenpan RB. This study provides strategic recommendations to improve the quality of irrigation services and maximize public satisfaction.
INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023 Isvan Taufik; Arlan Marzan; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Natta Sanjaya; Siti Yuniar
Jurnal Kebijakan Pembangunan Daerah Vol 8 No 1 (2024): Juni 2024
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v8i1.290

Abstract

The Banten Provincial Government, through the Public Works and Spatial Planning Agency (PUPR), has provided irrigation network services for the community in Banten Province. This study evaluates and assesses community satisfaction with irrigation services in Lebak Regency, organized by the PUPR Agency. The research method used is quantitative descriptive with a saturated sampling technique, involving all Water User Farmer Associations (P3A) or farmer groups that receive irrigation services in Lebak Regency, with 83 respondents from 10 irrigation areas. The study was conducted for 45 days, from November to December 2023. Data were analyzed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA results showed an overall positive gap, with four questions in quadrant I (high importance and low satisfaction), ten questions in quadrant II (high importance and high satisfaction), nine questions in quadrant III (low importance and low satisfaction), and three questions in quadrant IV (low importance and high satisfaction). The CSI results show a level of public satisfaction of 78.00%, which is included in the "Good" category, according to Permenpan RB. This study provides strategic recommendations to improve the quality of irrigation services and maximize public satisfaction.
Indeks Kepuasan Masyarakat Atas Pelayanan Publik Jalan Provinsi Pada Wilayah Kerja Pembangunan (WKP) III Pandeglang-Lebak Arlan Marzan; Isvan Taufik; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Hanifah
Sawala : Jurnal Administrasi Negara Vol. 12 No. 1 (2024): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v12i1.8801

Abstract

The aim of this research is to analyze the results of the community satisfaction index survey regarding provincial road public services in the Pandeglang-Lebak III development work area (WKP). This research was analyzed quantitatively descriptively. The sampling technique used was purposive sampling with a combination of accidental sampling techniques, the number of samples using the Lemeshow formula with a total of 196 respondents using provincial roads. The research methods used are the Importance Performance Analysis (IPA) and Customer Statistics Index (CSI) methods. The results of the research show that the Importance Performance Analysis (IPA) method obtained results from 32 questions, of which 3 questions were in quadrant I (High Importance, Low Satisfaction), while 16 questions were in quadrant II (High Importance, High Satisfaction), while 9 questions were is in quadrant III (Low Importance, Low Satisfaction) and there are 4 questions in quadrant IV (Low Importance, High Satisfaction). The results of the Customer Statistics Index (CSI) analysis obtained a CSI result of 83.25%. This shows that people using provincial roads in the Pandeglang-Lebak III development work area (WKP) are in the Good criteria. based on the criteria in the interpretation in PERMENPAN RB No. 14 of 2017.
RENCANA AKSI PENERAPAN STANDAR PELAYANAN MINIMAL SEBAGAI RESPON PERMASALAHAN PENYELENGGARAAN BIDANG PEKERJAAN UMUM PROVINSI BANTEN Arlan Marzan; Isvan Taufik; Karvina Budiwati Apriliani; Resti Meliana Sari
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 1 (2025): Februari 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i1.4511

Abstract

Minimum standards of service (Standar Pelayanan Minimal/SPM) is provisions regarding the type and quality of basic services which are government affairs that must be provided to every citizen at a minimum. The minimum standards for the public works sector consist of the implementation of drinking water supply systems (SPAM) and the implementation of domestic waste water supply systems (SPALD). Challenges in achieving SPM targets in Banten Province include limited infrastructure, availability of water resources, and sanitation problems that are still faced by most regions. This research aims to outline the action plan for implementing SPM in Banten Province as a response to the problems of implementing SPM in the public works sector and as part of the regional government's efforts to improve the quality of public services. This research was studied using a qualitative descriptive approach. The results of the research show that the SPM action plan in the field of public works to respond to problems in Banten Province includes: Synchronizing regional targets with national policies, this synchronization aims to share affairs and budgeting as well as joint goals that have been prepared, funding and development of SPAM and SPALD in strategic areas provinces in order to help districts/cities improve access to services and quality of SPM. With this action plan, it can clear up the roadmap for implementing SPM in the field of public works so that it is possible to get support from the central government, innovate financing strategies, increase opportunities for private sector participation, so that Banten Province has a great opportunity to achieve the SPM target in 2030 in accordance with the national vision and regional
Community Satisfaction Index with Development Results of The Banten Province PUPR Service For Development Work Area II (Serang City, Serang District And Cilegon City) 2024 Karvina Budiwati Apriliani; Arlan Marzan; Isvan Taufik; Resti Meliana Sari; Natta Sanjaya; Siti Yuniar
Indonesian Journal of Social Science Research Vol. 6 No. 1 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.01.19

Abstract

Infrastructure such as roads, bridges, irrigation, public facilities, and access to clean water not only improves connectivity but also accelerates the flow of goods and services, increases accessibility, and encourages equitable development between regions. This activity (study) aims to measure the level of community satisfaction as service users and improve the quality of infrastructure development in Development Work Area (WKP) II (Serang City, Serang Regency and Cilegon City). The research approach used was quantitative descriptive analysis, data collection techniques used were interviews, observation, documentation and literature study. The research population is all people who use the Banten Province PUPR Service infrastructure in the Development Work Area (WKP) II. The sampling technique used was the lemeshow formula with a sample size of 267 respondents. The data analysis technique was the calculation of the infrastructure service satisfaction index (IKLI). The research results show that the infrastructure service quality index value for Banten province in 2024 is 2.86 with the performance of service units being satisfied. This shows that the people of Banten province feel the results of the development of the Banten Province PUPR service, especially infra structure services, are satisfied.
Co-Authors Agus Lukman Hakim Arlan Marzan Hanifah Isvan Taufik Resti Meliana Sari Resti Meliana Sari Sanjaya, Natta Siti Yuniar Zainul Hakim