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All Journal Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Indonesian Journal of Social Science Research Jurnal Kebijakan Pembangunan Daerah (JKPD)
Siti Yuniar
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023 Isvan Taufik; Arlan Marzan; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Natta Sanjaya; Siti Yuniar
Jurnal Kebijakan Pembangunan Daerah Vol 8 No 1 (2024): Juni 2024
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v8i1.290

Abstract

The Banten Provincial Government, through the Public Works and Spatial Planning Agency (PUPR), has provided irrigation network services for the community in Banten Province. This study evaluates and assesses community satisfaction with irrigation services in Lebak Regency, organized by the PUPR Agency. The research method used is quantitative descriptive with a saturated sampling technique, involving all Water User Farmer Associations (P3A) or farmer groups that receive irrigation services in Lebak Regency, with 83 respondents from 10 irrigation areas. The study was conducted for 45 days, from November to December 2023. Data were analyzed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA results showed an overall positive gap, with four questions in quadrant I (high importance and low satisfaction), ten questions in quadrant II (high importance and high satisfaction), nine questions in quadrant III (low importance and low satisfaction), and three questions in quadrant IV (low importance and high satisfaction). The CSI results show a level of public satisfaction of 78.00%, which is included in the "Good" category, according to Permenpan RB. This study provides strategic recommendations to improve the quality of irrigation services and maximize public satisfaction.
INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023 Isvan Taufik; Arlan Marzan; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Natta Sanjaya; Siti Yuniar
Jurnal Kebijakan Pembangunan Daerah Vol 8 No 1 (2024): Juni 2024
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v8i1.290

Abstract

The Banten Provincial Government, through the Public Works and Spatial Planning Agency (PUPR), has provided irrigation network services for the community in Banten Province. This study evaluates and assesses community satisfaction with irrigation services in Lebak Regency, organized by the PUPR Agency. The research method used is quantitative descriptive with a saturated sampling technique, involving all Water User Farmer Associations (P3A) or farmer groups that receive irrigation services in Lebak Regency, with 83 respondents from 10 irrigation areas. The study was conducted for 45 days, from November to December 2023. Data were analyzed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA results showed an overall positive gap, with four questions in quadrant I (high importance and low satisfaction), ten questions in quadrant II (high importance and high satisfaction), nine questions in quadrant III (low importance and low satisfaction), and three questions in quadrant IV (low importance and high satisfaction). The CSI results show a level of public satisfaction of 78.00%, which is included in the "Good" category, according to Permenpan RB. This study provides strategic recommendations to improve the quality of irrigation services and maximize public satisfaction.
Community Satisfaction Index with Development Results of The Banten Province PUPR Service For Development Work Area II (Serang City, Serang District And Cilegon City) 2024 Karvina Budiwati Apriliani; Arlan Marzan; Isvan Taufik; Resti Meliana Sari; Natta Sanjaya; Siti Yuniar
Indonesian Journal of Social Science Research Vol. 6 No. 1 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.01.19

Abstract

Infrastructure such as roads, bridges, irrigation, public facilities, and access to clean water not only improves connectivity but also accelerates the flow of goods and services, increases accessibility, and encourages equitable development between regions. This activity (study) aims to measure the level of community satisfaction as service users and improve the quality of infrastructure development in Development Work Area (WKP) II (Serang City, Serang Regency and Cilegon City). The research approach used was quantitative descriptive analysis, data collection techniques used were interviews, observation, documentation and literature study. The research population is all people who use the Banten Province PUPR Service infrastructure in the Development Work Area (WKP) II. The sampling technique used was the lemeshow formula with a sample size of 267 respondents. The data analysis technique was the calculation of the infrastructure service satisfaction index (IKLI). The research results show that the infrastructure service quality index value for Banten province in 2024 is 2.86 with the performance of service units being satisfied. This shows that the people of Banten province feel the results of the development of the Banten Province PUPR service, especially infra structure services, are satisfied.
Satisfaction Analysis of Maxim Online Transportation Services in Pandeglang District Masroni; Sjaiful Akbar; Ero Sukarna; Hanifah; Siti Yuniar
Indonesian Journal of Social Science Research Vol. 6 No. 1 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.01.20

Abstract

The world has entered the era of industrial revolution 4.0 which has an impact on the development of information and communication technology and the social dynamics therein. One example of technology in the service sector is online transportation. Currently, online transportation can be accessed by all people using smartphones, one of which is Maxim online transportation. This activity aims to find out the level of satisfaction of users of MAXIM online transportation services in Pandeglang Regency. The research approach used was quantitative descriptive analysis. Data collection techniques were used by distributing questionnaires, observation and literature study. The research population is online transportation users in Pandeglang Regency. The sampling technique used was purposive sampling with a total sample of 40 respondents. The data analysis technique was quantitative descriptive analysis. The research results show that Maxim Pandeglang consumers feel that the service provided is very satisfying. This can be seen from the satisfaction score for all service indicators (system mechanisms and procedures; order completion time; costs/tariffs; product specifications, type of service; competence of implementers; behavior of implementers (drivers); handling complaints, suggestions and input) which reaches a maximum score of at least 90 percent. The era of the Industrial Revolution 4.0 has significantly impacted information and communication technology (ICT) and social dynamics. This revolution enhances the growth of service sector technologies such as online transportation. Maxim as one of the key players in the industry of online transportation amplified this trend. The objective of this study to identify the satisfaction of Maxim’s online transportation in Pandeglang using a quantitative descriptive analysis. The data were collected from a purposive sampling of 40 online transportation customers through questionnaires. The findings of this study indicate a high level of user satisfaction which reaches at least 90 percent such as system mechanisms and procedures; order completion time; costs/tariffs; product specifications, type of service; competence of implementers; behavior of implementers (drivers); handling complaints, suggestions and input.
Co-Authors Agus Lukman Hakim Arlan Marzan Ero Sukarna Hanifah Isvan Taufik Karvina Budiwati Apriliani Masroni Resti Meliana Sari Sanjaya, Natta Sjaiful Akbar Zainul Hakim