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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Community Engagement and Emergence Journal (CEEJ) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Jurnal Multidisiplin West Science Indonesian Journal Economic Review (IJER) Journal of Innovative and Creativity
Yuni Pratikno
Universitas Mitra Bangsa
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pengaruh Kebijakan Rumah Sakit dan Mutu Pelayanan Terhadap Kepuasan Pasien pada Rumah Sakit Aqidah Bambang Ismanto; Yuni Pratikno; Sri Wahyuningsih
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2486

Abstract

Pembangunan kesehatan merupakan komitmen nasional dalam meningkatkan kualitas hidup masyarakat melalui penyediaan layanan kesehatan yang bermutu, merata, dan terjangkau. Rumah Sakit sebagai fasilitas pelayanan kesehatan tingkat lanjut memiliki peran strategis dalam pencapaian derajat kesehatan masyarakat yang optimal, sebagaimana diamanatkan dalam Undang-Undang No. 36 Tahun 2009 dan Undang-Undang No. 44 Tahun 2009. Rumah Sakit Aqidah yang berlokasi di Kota Tangerang telah menunjukkan perkembangan signifikan sejak awal berdirinya sebagai Rumah Bersalin pada tahun 1990 hingga menjadi Rumah Sakit Umum pada tahun 2016 dan terus meningkatkan kapasitas serta layanan hingga tahun 2024. Berlandaskan visi menjadi rumah sakit terkemuka dengan pelayanan prima, serta didukung oleh nilai profesionalisme dan kasih sayang, RS Aqidah berkomitmen menjadi bagian dari sistem kesehatan yang berkelanjutan melalui peningkatan mutu layanan dan tata kelola informasi yang efektif. Pengelolaan informasi yang baik menjadi kunci dalam mendukung pengambilan keputusan serta pengembangan pelayanan yang tepat sasaran bagi masyarakat.
Analisis Efektifitas Dan Kualitas Pelayanan Ditinjau Perspektif Kepuasan Pada Klinik Mata Utama Tangerang Selatan Tahun 2025 Elvi Hariyani; Yuni Pratikno; Sri Wahyuningsih
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2709

Abstract

This study aims to explore patients’ perceptions of healthcare services at Klinik Mata Utama Tangerang Selatan. The clinic serves as a primary and referral eye care facility, playing an important role in supporting the National Health Insurance (JKN) program. Although the clinic operates with a structured system, some patients have expressed a gap between their expectations and the actual services received, particularly in areas such as communication, service flow, and facility comfort. This study employs a qualitative approach using grounded theory as the primary strategy. Ten participants were purposively selected, consisting of active patients who received services at the clinic between January and April 2024. Data were collected through in-depth interviews and analyzed using open coding, axial coding, and selective coding to identify categories and themes that reflect patients’ subjective experiences during their treatment. The results revealed five main themes: the need for clear and understandable information from medical staff, the importance of physical facility comfort in providing a sense of safety and ease, the value of empathetic and responsive service from clinic personnel, uncertainty in service procedures especially for new patients, and expectations for a more orderly and transparent queueing system. The implications of this research highlight the need to improve patient-centered care, particularly in interpersonal communication, streamlined service processes, and the maintenance of patient-friendly facilities. In addition to its practical contribution to clinic management, this study also offers theoretical insights into understanding healthcare service quality from a patient perception perspective through a qualitative approach.
Pengaruh Kompetensi Karyawan Dan Penerapan Sistem Informasi Manajemen Rumah Sakit Terhadap Kinerja Karyawan Arief Mardhiko; Yuni Pratikno; Sri Wahyuningsih
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.3477

Abstract

To determine and analyze the partial effect of Employee Competence on Employee Performance at Sari Asih Ciputat Hospital. To determine and analyze the partial effect of Hospital Management Information System on Employee Performance at Sari Asih Ciputat Hospital. To determine and analyze the simultaneous effect of Employee Competence and Hospital Management Information System on Employee Performance at Sari Asih Ciputat Hospital. From this understanding, the population in this study is 524 Patients of Sari Asih Ciputat Hospital. using the Slovin technique With this technique, a sample of 84 patients was taken at Sari Asih Ciputat Hospital. Based on the coefficients table above, the t-count value for the Employee Competence variable (X1) is 4.624 while the t-table value for N = 84 is 1.988. So 4.624> 1.988, then H0 is rejected and Ha is accepted, it can be stated that Employee Competence (X1) has a significant effect on Employee Performance (Y). Based on the coefficients table above, the t-count value for the Hospital Management Information System Implementation variable (X2) is 4.961, while the t-table value for N = 84 is 1.988. So 4.961> 1.988, then H0 is rejected and Ha is accepted, it can be concluded that partially the Hospital Management Information System Implementation variable (X2) has an effect on Employee Performance (Y). The ANOVA test value obtained an F-count value of 263.022, while F-table (◻ 0.05) for N = 84 was 2.71. So Fcount > from Ftable (◻ 0.05) or 263.022 > 2.71 with a significant level of 0.000 because 0.000 < 0.05, then it can be said that Employee Competence (X1) and Implementation of Hospital Management Information System (X2) together have a positive effect on Employee Performance (Y). The Adjusted R Square (R2) value is 0.867. This shows that 86.7% of Employee Competence (X1) and Implementation of Hospital Management Information System (X2) simultaneously affect Employee Performance (Y) while the remaining 13.3% is influenced by other factors not examined in this study.
Strengthening Leadership Succession Through The Delegation Of Authority Strategy Model In Corporate Succession Planning In Jakarta Yuni Pratikno; Harries Madiistriyatno; Meirna Milisani; Haspul Naser; Eric Hermawan
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 2 (2025): April
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i2.6795

Abstract

Determine how delegation of authority can help employees develop managerial skills. Research objectives: First, we examine the benefits of delegation of authority for leadership skill development; second, we examine the effectiveness of succession planning in preparing future leaders; and third, we investigate the role of delegation in facilitating organizational transitions integrated with succession planning. Methodology: SEM with Smart PLS 4.0. The sample consisted of 92 respondents, selected using the non-probability sampling method. Results: An effective succession-planning strategy involves delegating authority to stimulate talent development and facilitate the placement of qualified workers in significant positions. Conclusions and suggestions: HR professionals can use this matrix to put succession planning concepts into practice, especially where delegation of authority is involved, by integrating the nine-box matrix methodology. In addition, HiPo Mapping will assist in the recruitment, training and placement of skilled workers in key positions within the organisation.
Pengaruh Profesionalitas Kerja dan Kompetensi Terhadap Kinerja Personel Korbrimob Polri Depok Jawa Barat Nur Rochman Syafi’i; Yuni Pratikno; Widya Nengsih
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 7 No. 1 (2026): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/syntaximperatif.v7i1.1022

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh profesionalitas kerja dan kompetensi terhadap kinerja personel Korbrimob Polri Depok Jawa Barat. Latar belakang penelitian ini didasarkan pada pentingnya peran profesionalitas kerja dan kompetensi terhadap kinerja personel Korbrimob Polri Depok Jawa Barat. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data dikumpulkan melalui penyebaran kuesioner kepada 66 personel Korbrimob Polri Depok Jawa Barat, kemudian dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa baik profesionalitas kerja dan kompetensi berpengaruh positif dan signifikan secara parsial maupun simultan terhadap kinerja personel Korbrimob Polri Depok Jawa Barat. Kesimpulan dari penelitian ini menegaskan pentingnya peningkatan profesionalitas kerja dan kompetensi sebagai upaya untuk mengoptimalkan kinerja personel Korbrimob Polri Depok Jawa Barat
Pengaruh Gaya Kepemimpinan dan Motivasi Kerja Terhadap Kinerja Karyawan Perusahaan Umum Daerah Tirta Bhagasasi Kabupaten Bekasi Moch Syahdan Gumilang; Yuni Pratikno; Widya Nengsih
Jurnal Multidisiplin West Science Vol 5 No 05 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i05.3388

Abstract

Tujuan dalam penelitian ini adalah untuk mengetahui seberapa besar Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Karyawan Perusahaan umum daerah Tirta Bhagasasi Kabupaten Bekasi. Hasil dari Gaya Kepemimpinan Dan Motivasi Kerja adalah suatu Kinerja Karyawan Perusahaan umum daerah Tirta Bhagasasi Kabupaten Bekas. jika Gaya Kepemimpinan Dan Motivasi Kerja baik maka Kinerja Karyawan Perusahaan umum daerah Tirta Bhagasasi Kabupaten Bekasi. Metode yang dipergunakan dalam penelitian ini adalah metode penelitian yang bersifat kuantitatif dengan deskriptif dan verifikatif. Jumlah sampel yang digunakan yaitu 50 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah menggunakan sampel jenuh dan teknik analisis data menggunakan Uji T dan Uji F serta koefisien determinasi dengan menggunakan bantuan aplikasi SPSS versi 25.0. Berdasarkan analisis yang dilakukan maka dapat disimpulkan bahwa variabel Gaya Kepemimpinan berpengaruh secara parsial terhadap variabel Kinerja Karyawan Perusahaan umum daerah Tirta Bhagasasi Kabupaten Bekasi. Dapat dilihat dari hasil Uji t Variabel Gaya Kepemimpinan dimana nilai sign 0,000 < 0,05 dan bernilai positif dan berarti Hipotesis H1 diterima. Besarnya pengaruh dapat dilihat dari nilai R Square sebesar 0,254 atau 25,41% dan sisanya dipengaruhi oleh variabel lain diluar penelitian. variabel Motivasi Kerja berpengaruh secara parsial terhadap variabel Kinerja Karyawan Perusahaan umum daerah Tirta Bhagasasi Kabupaten Bekasi. Dapat dilihat dari hasil Uji t Variabel Pelayanan dimana nilai sign 0,027 < 0,05 dan bernilai positif dan berarti Hipotesis H2 diterima. Besarnya pengaruh dapat dilihat dari nilai R Square sebesar 0,198 atau 19,8% dan sisanya dipengaruhi oleh variabel lain diluar penelitian. Besarnya pengaruh Gaya Kepemimpinan dan Motivasi Kerja secara bersama-sama terhadap variabel Kinerja Karyawan Perusahaan umum daerah Tirta Bhagasasi Kabupaten Bekasi dilihat dari nilai signifikansi di bawah 0,05 dan bernilai positif sehingga Hipotesis H3 diterima dari besarnya nilai koefisien determinasi (R2) atau R square adalah sebesar 0,606 atau 60,6%. Maka menunjukkan bahwa 60,6% variasi naik turunnya Kinerja Karyawan (Y) dapat dipengaruhi oleh variasi naik turunnya Gaya Kepemimpinan (X1) dan Motivasi Kerja (X2). Sedangkan sisanya 39,4%dipengaruhi oleh variabel lain di luar variabel penelitian.
The Effect of Training and Work Discipline on Employee Performance in Manufacturing Companies Maulana Arief Rachman Hakim; Yuni Pratikno
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.864

Abstract

The study aims to examine and analyze the effect of training and work discipline on employee performance in a manufacturing company. A quantitative descriptive approach was applied, with a saturated sampling technique involving all 43 employees as respondents. Data were collected through questionnaires, observation, and documentation. The collected data were processed using SPSS and analyzed with multiple linear regression. The findings show that training has a significant positive effect on employee performance, as indicated by the t-count value, which is higher than the t-table value (2.085 > 2.021). Work discipline also has a significant positive effect on employee performance, with a t-count value greater than the t-table value (4.001 > 2.021). In addition, training and work discipline simultaneously affect employee performance, as shown by the F-count value, which exceeds the F-table value (34.428 > 3.23). These findings suggest that improving employee performance requires consistent implementation of relevant training programs and disciplined work practices within the manufacturing company. The results also indicate that both variables should be managed as strategic factors in supporting higher productivity and organizational effectiveness.
Pengaruh Budaya Organisasi, Beban Kerja, Dan Target Kerja Terhadap Kinerja Pegawai Pada Industri Perbankan Rizka Octaviani; Yuni Pratikno; Bambang Nurakhim
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 1 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i1.11710

Abstract

This study aims to examine and analyze the influence of organizational culture, workload, and work targets, both partially and simultaneously, on employee performance in the banking industry. The research approach used was a quantitative explanatory survey method. The population in this study included all banking industry employees in the study area. The sample size was determined using the Slovin formula, resulting in a sample of 42 respondents selected through simple random sampling. Data collection was conducted using a structured questionnaire with a 5-point Likert scale that has been tested for validity and reliability. The data analysis techniques used in this study were multiple linear regression analysis, the F-test (simultaneous), the t-test (partial), and the coefficient of determination (R²) analysis using SPSS. The results indicate that, partially, organizational culture has a positive and significant influence on employee performance. Workload significantly influences performance, where an optimal workload can boost productivity, but an excessive workload has the potential to reduce effectiveness. Work targets also proved to have a positive and significant influence on employee performance through clear achievement indicators. Simultaneously, the ANOVA test results showed an F-value of 30.605 with a significance level of 0.000 (<0.05), indicating that organizational culture, workload, and work targets jointly have a significant influence on employee performance. The R-square value obtained was 0.707, indicating that 70.7% of the variation in employee performance can be explained by these three independent variables, while the remaining 29.3% is explained by factors outside this research model. Banking management is advised to periodically evaluate workload distribution and set realistic targets to maintain stable performance and employee well-being.
The Influence of Competence and Technology Adaptation on Employee Performance in the Oil and Gas Industry Aulia Syafputra; Yuni Pratikno; Bambang Nurakhim
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 1 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i1.11711

Abstract

The oil and gas industry faces challenges related to digital transformation, operational efficiency, and the improvement of human resource quality. This study aims to analyze the effect of competence and technology adaptation in the oil and gas industry. The research used a quantitative approach with data collection conducted through questionnaires distributed to 60 respondents using the total sampling technique. Data analysis was carried out using multiple linear regression with the assistance of SPSS software. The results showed that competence and technology adaptation have a positive and significant effect on employee performance, both partially and simultaneously. These findings indicate that improving knowledge, skills, and the ability to use technology can enhance employee effectiveness and productivity. This study contributes to the development of human resource management and serves as a reference for companies in improving employee performance through competence development and technology implementation. Future studies are recommended to include other variables such as work motivation and organizational culture.
Co-Authors Arief Mardhiko Aulia Syafputra Bambang Ismanto Bambang Nurakhim Bambang Nurakhim Elvi Hariyani Eric Hermawan Harries Madiistriyatno Haspul Naser Maulana Arief Rachman Hakim Meirna Milisani Moch Syahdan Gumilang Nur Rochman Syafi’i Rizka Octaviani Sri Wahyuningsih Widya Nengsih