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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Journal of Innovative and Creativity
Yuni Pratikno
Universitas Mitra Bangsa
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pengaruh Kebijakan Rumah Sakit dan Mutu Pelayanan Terhadap Kepuasan Pasien pada Rumah Sakit Aqidah Bambang Ismanto; Yuni Pratikno; Sri Wahyuningsih
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2486

Abstract

Pembangunan kesehatan merupakan komitmen nasional dalam meningkatkan kualitas hidup masyarakat melalui penyediaan layanan kesehatan yang bermutu, merata, dan terjangkau. Rumah Sakit sebagai fasilitas pelayanan kesehatan tingkat lanjut memiliki peran strategis dalam pencapaian derajat kesehatan masyarakat yang optimal, sebagaimana diamanatkan dalam Undang-Undang No. 36 Tahun 2009 dan Undang-Undang No. 44 Tahun 2009. Rumah Sakit Aqidah yang berlokasi di Kota Tangerang telah menunjukkan perkembangan signifikan sejak awal berdirinya sebagai Rumah Bersalin pada tahun 1990 hingga menjadi Rumah Sakit Umum pada tahun 2016 dan terus meningkatkan kapasitas serta layanan hingga tahun 2024. Berlandaskan visi menjadi rumah sakit terkemuka dengan pelayanan prima, serta didukung oleh nilai profesionalisme dan kasih sayang, RS Aqidah berkomitmen menjadi bagian dari sistem kesehatan yang berkelanjutan melalui peningkatan mutu layanan dan tata kelola informasi yang efektif. Pengelolaan informasi yang baik menjadi kunci dalam mendukung pengambilan keputusan serta pengembangan pelayanan yang tepat sasaran bagi masyarakat.
Analisis Efektifitas Dan Kualitas Pelayanan Ditinjau Perspektif Kepuasan Pada Klinik Mata Utama Tangerang Selatan Tahun 2025 Elvi Hariyani; Yuni Pratikno; Sri Wahyuningsih
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2709

Abstract

This study aims to explore patients’ perceptions of healthcare services at Klinik Mata Utama Tangerang Selatan. The clinic serves as a primary and referral eye care facility, playing an important role in supporting the National Health Insurance (JKN) program. Although the clinic operates with a structured system, some patients have expressed a gap between their expectations and the actual services received, particularly in areas such as communication, service flow, and facility comfort. This study employs a qualitative approach using grounded theory as the primary strategy. Ten participants were purposively selected, consisting of active patients who received services at the clinic between January and April 2024. Data were collected through in-depth interviews and analyzed using open coding, axial coding, and selective coding to identify categories and themes that reflect patients’ subjective experiences during their treatment. The results revealed five main themes: the need for clear and understandable information from medical staff, the importance of physical facility comfort in providing a sense of safety and ease, the value of empathetic and responsive service from clinic personnel, uncertainty in service procedures especially for new patients, and expectations for a more orderly and transparent queueing system. The implications of this research highlight the need to improve patient-centered care, particularly in interpersonal communication, streamlined service processes, and the maintenance of patient-friendly facilities. In addition to its practical contribution to clinic management, this study also offers theoretical insights into understanding healthcare service quality from a patient perception perspective through a qualitative approach.
Pengaruh Kompetensi Karyawan Dan Penerapan Sistem Informasi Manajemen Rumah Sakit Terhadap Kinerja Karyawan Arief Mardhiko; Yuni Pratikno; Sri Wahyuningsih
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.3477

Abstract

To determine and analyze the partial effect of Employee Competence on Employee Performance at Sari Asih Ciputat Hospital. To determine and analyze the partial effect of Hospital Management Information System on Employee Performance at Sari Asih Ciputat Hospital. To determine and analyze the simultaneous effect of Employee Competence and Hospital Management Information System on Employee Performance at Sari Asih Ciputat Hospital. From this understanding, the population in this study is 524 Patients of Sari Asih Ciputat Hospital. using the Slovin technique With this technique, a sample of 84 patients was taken at Sari Asih Ciputat Hospital. Based on the coefficients table above, the t-count value for the Employee Competence variable (X1) is 4.624 while the t-table value for N = 84 is 1.988. So 4.624> 1.988, then H0 is rejected and Ha is accepted, it can be stated that Employee Competence (X1) has a significant effect on Employee Performance (Y). Based on the coefficients table above, the t-count value for the Hospital Management Information System Implementation variable (X2) is 4.961, while the t-table value for N = 84 is 1.988. So 4.961> 1.988, then H0 is rejected and Ha is accepted, it can be concluded that partially the Hospital Management Information System Implementation variable (X2) has an effect on Employee Performance (Y). The ANOVA test value obtained an F-count value of 263.022, while F-table (◻ 0.05) for N = 84 was 2.71. So Fcount > from Ftable (◻ 0.05) or 263.022 > 2.71 with a significant level of 0.000 because 0.000 < 0.05, then it can be said that Employee Competence (X1) and Implementation of Hospital Management Information System (X2) together have a positive effect on Employee Performance (Y). The Adjusted R Square (R2) value is 0.867. This shows that 86.7% of Employee Competence (X1) and Implementation of Hospital Management Information System (X2) simultaneously affect Employee Performance (Y) while the remaining 13.3% is influenced by other factors not examined in this study.
Strengthening Leadership Succession Through The Delegation Of Authority Strategy Model In Corporate Succession Planning In Jakarta Yuni Pratikno; Harries Madiistriyatno; Meirna Milisani; Haspul Naser; Eric Hermawan
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 2 (2025): April
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i2.6795

Abstract

Determine how delegation of authority can help employees develop managerial skills. Research objectives: First, we examine the benefits of delegation of authority for leadership skill development; second, we examine the effectiveness of succession planning in preparing future leaders; and third, we investigate the role of delegation in facilitating organizational transitions integrated with succession planning. Methodology: SEM with Smart PLS 4.0. The sample consisted of 92 respondents, selected using the non-probability sampling method. Results: An effective succession-planning strategy involves delegating authority to stimulate talent development and facilitate the placement of qualified workers in significant positions. Conclusions and suggestions: HR professionals can use this matrix to put succession planning concepts into practice, especially where delegation of authority is involved, by integrating the nine-box matrix methodology. In addition, HiPo Mapping will assist in the recruitment, training and placement of skilled workers in key positions within the organisation.
Pengaruh Profesionalitas Kerja dan Kompetensi Terhadap Kinerja Personel Korbrimob Polri Depok Jawa Barat Nur Rochman Syafi’i; Yuni Pratikno; Widya Nengsih
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 7 No. 1 (2026): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/syntaximperatif.v7i1.1022

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh profesionalitas kerja dan kompetensi terhadap kinerja personel Korbrimob Polri Depok Jawa Barat. Latar belakang penelitian ini didasarkan pada pentingnya peran profesionalitas kerja dan kompetensi terhadap kinerja personel Korbrimob Polri Depok Jawa Barat. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data dikumpulkan melalui penyebaran kuesioner kepada 66 personel Korbrimob Polri Depok Jawa Barat, kemudian dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa baik profesionalitas kerja dan kompetensi berpengaruh positif dan signifikan secara parsial maupun simultan terhadap kinerja personel Korbrimob Polri Depok Jawa Barat. Kesimpulan dari penelitian ini menegaskan pentingnya peningkatan profesionalitas kerja dan kompetensi sebagai upaya untuk mengoptimalkan kinerja personel Korbrimob Polri Depok Jawa Barat
Co-Authors Arief Mardhiko Bambang Ismanto Elvi Hariyani Eric Hermawan Harries Madiistriyatno Haspul Naser Meirna Milisani Nur Rochman Syafi’i Sri Wahyuningsih Widya Nengsih