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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Economic, Management, Accounting and Technology (JEMATech) Wiga : Jurnal Penelitian Ilmu Ekonomi
Asriadi Asriadi
Universitas Tadulako
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Social Sciences Other

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Comparison Of Satisfaction Between Offline Customers And Online Customers At PT Telekomunikasi Seluler Palu Andi Rifni; Zakiyah Zahara; Ira Nurya Santi; Asriadi Asriadi
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.8006

Abstract

This study aims to analyze the comparison of customer satisfaction levels between online and offline services at PT Telekomunikasi Seluler Palu, specifically for Kartu Halo users. Utilizing a quantitative approach and t-test analysis, the study evaluates six key dimensions of customer satisfaction: expectation-performance alignment, service and product quality, perceived value, customer experience, customer loyalty, and customer feedback. The findings reveal that online services excel in expectation-performance alignment, perceived value, and customer feedback, while offline services outperform in service and product quality, customer experience, and loyalty. However, the overall difference in satisfaction levels between the two services is minimal, indicating that both offer nearly equal quality and are complementary. Additionally, all tested dimensions significantly influence customer satisfaction for both online and offline services. This study provides insights for PT Telekomunikasi Seluler's management to develop more targeted strategies for improving service quality and meeting customer needs effectively.
The Effect of Green Marketing on Repurchase Intention of Le Minerale Products in Palu City Through Brand Image as an Intervening Variable Wahyunga Wahyunga; Syamsul Bachri Dg Parani; Ira Nuriya Santi; Asriadi Asriadi
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 16 No. 1 (2026): March 2026
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v16i1.1522

Abstract

This study aims to analyze the extent to which green marketing implemented by Le Minerale can influence consumer repurchase intention in Palu, and how brand image can strengthen or mediate the relationship. The method used in this study is quantitative with a descriptive causality research type and SEM-PLS version 4.0 analysis technique. The sampling technique used is a non-probability sampling technique through purposive sampling, with a sample size of 120 consumers who purchased Le Minerale water products in Palu and were willing to be respondents to fill out the questionnaire that had been submitted, by determining certain characteristics that were in accordance with the objectives of the study. The results showed that green marketing had a positive and significant effect on repurchase intention of Le Minerale products in Palu, green marketing had a positive and significant effect on brand image of Le Minerale products in Palu, and brand image had a positive and significant effect on repurchase intention of Le Minerale products in Palu. Green marketing had a positive and significant effect on repurchase intention through the brand image of Le Minerale products in Palu.
Kepuasan Pelanggan Rumah Makan Sidrap Kota Palu Dari Aspek Suasana, Harga, Keragaman Menu dan Waktu Tunggu Fadhilah S. Ladong; Wahyuningsih Wahyuningsih; Muzakir Muzakir; Asriadi Asriadi
Journal of Economic, Management, Accounting and Technology (JEMATech) Vol 8 No 1 (2025): February
Publisher : Fakultas Teknik dan Ilmu Komputer, Universitas Sains Al-Qur'an (UNSIQ) Wonosobo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32500/jematech.v8i1.8761

Abstract

Industri kuliner semakin berkembang dengan banyaknya pilihan yang membuat pelanggan lebih selektif. Semakin ketatnya persaingan industri kuliner, yang memaksa setiap usaha untuk terus berinovasi menghadapi tantangan dan memenuhi ekspektasi pelanggan yang terus berkembang. Hal ini membuat Rumah Makan Sidrap perlu memahami faktor-faktor yang memengaruhi kepuasan pelanggan, seperti suasana, harga, keragaman menu dan waktu tunggu untuk tetap kompetitif. Penelitian ini penting untuk memberikan wawasan strategis yang dapat meningkatkan layanan dan daya saing di pasar. Tujuan penelitian ini adalah untuk mengukur seberapa pengaruh suasana, harga, keragaman menu, dan waktu tunggu terhadap kepuasan pelanggan di Rumah Makan Sidrap Kota Palu. Studi ini menggunakan metode kuantitatif dan teknik purposive sampling dalam pemilihan sampel sebesar 100 responden. Data dianalisis menggunakan metode Regresi Linier Berganda melalui perangkat lunak SPSS. Hasil analisis menunjukkan adanya pengaruh secara simultan suasana, harga, keragaman menu, dan waktu tunggu terhadap kepuasan. Serta secara parsial menunjukkan bahwa harga, keragaman menu, dan waktu tunggu memiliki pengaruh terhadap kepuasan pelanggan, sedangkan suasana tidak memiliki pengaruh. Waktu tunggu ditemukan sebagai faktor paling dominan memengaruhi kepuasan pelanggan. Penelitian ini merekomendasikan peningkatan efisiensi pelayanan, inovasi dalam menu, serta pengelolaan harga yang kompetitif dalam meningkatkan kepuasan pelanggan. Selanjutnya, diharapkan untuk terus memperhatikan kepuasan pelanggan, terutama waktu pelayanan yang efisien, keragaman menu yang inovatif, dan harga kompetitif. Serta, terus mengevaluasi aspek lainnya, seperti suasana, meskipun dalam penelitian ini tidak ditemukan pengaruh, tetapi berguna menciptakan pengalaman. Dengan mengoptimalkan faktor-faktor tersebut, usaha kuliner dapat meningkatkan kepuasan serta kesetiaan pelanggan.
Co-Authors Andi Rifni Fadhilah S. Ladong IRA NURIYA SANTI Ira Nurya Santi Muzakir Muzakir Syamsul Bachri Dg Parani Wahyunga Wahyunga Wahyuningsih Wahyuningsih Zakiyah Zahara