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All Journal Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi International Journal of Economics and Management Research
Basri Basri
Universitas Batam
Economics, Econometrics & Finance

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The Influence Of The Quality Of Fiskus Services, Tax Sanctions, And The Taxpayer's Environment On Individual Taxpayer Compliance With Account Representative Professionalism As A Moderating Variable In The Pratama Batam North Tax Services Office Basri Basri; Yuliansyah Yuliansyah; Bambang Satriawan
International Journal of Economics and Management Research Vol. 2 No. 3 (2023): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v2i3.127

Abstract

Individual taxpayers who carry out their obligations experience fluctuations from year to year, but there are several years that actually experience a significant decline. The level of taxpayer compliance continues to experience waves of ups and downs, so it can be said that there is instability in taxpayer compliance which shows a less good trend. The percentage shown is quite high, but actually still has not reached the maximum target. The purpose of this study was to determine and analyze the effect of service quality, tax sanctions, and taxpayer environment on taxpayer compliance directly or moderated by Account Representative Professionalism the nature of testing the relationship between variables. The research population was 67,957 individual taxpayers registered at KPP Pratama Batam Utara with sampling techniques using the Slovin formula with a leeway of 100%, a sample of 100 people was obtained. The data analysis technique uses path analysis techniques with the help of PLS Ver statistical tools 3. The results of data analysis were obtained. The quality of Fiskus services has a positive and insignificant effect on individual taxpayer compliance at KPP Pratama Batam Utara. Tax sanctions have a positive and significant effect on individual taxpayer compliance at KPP Pratama Batam Utara. The taxpayer environment has a positive and significant effect on individual taxpayer compliance at KPP Pratama Batam Utara. Professional account representatives moderate the effect of the quality of tax authorities' services positively and insignificantly on individual taxpayer compliance at KPP Pratama Batam Utara with moderation qualification is Homologizer moderator. Professional account representatives moderate the effect of tax sanctions negatively and significantly on individual taxpayer compliance at KPP Pratama Batam Utara with moderation qualification is Quasi moderator. Professional account representative moderates the influence of taxpayer environment negatively and significantly on individual taxpayer compliance at KPP Pratama Batam Utara with moderation qualification as Quasi moderator.
PENGARUH MORAL PAJAK DAN PEMAHAMAN PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK UMKM DI KOTA BATAM Basri, Basri; Marlina Tirayoh, Mercy Reyne; Robin, Robin; D L, R A Widyanti
Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Vol 10, No 2 (2024): VOLUME X NO. 2 OKTOBER 2024
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/me.v10i2.6331

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh secara parsial dan simultan moral pajak dan pemahaman perpajakan terhadap kepatuhan wajib pajak UMKM di Kota Batam. Jenis penelitian ini menggunakan penelitian asosiatif kausal serta metode penelitian yang digunakan dalam penelitian ini ialah metode kuantitatif. Populasi dalam penelitian ini adalah seluruh UMKM di Kota Batam yang jumlahnya tidak dapat diketahui dengan pasti. Teknik dalam pengambilan sampel dalam penelitian ini adalah menggunakan teknik pengambilan sampel dengan metode nonprobability sampling dengan teknik accidental sampling. Untuk memperkecil jumlah populasi yang ada maka peneliti menggunakan rumus zikmund. Adapun jumlah sampel penelitian yang diambil dalam penelitian ini dibulatkan dari 96 menjadi 100 responden. Dengan penyebaran kuisioner berfokus yaitu UMKM di Kota Batam. Adapun hasil penelitian menjelaskan bahwa moral pajak secara parsial berpengaruh signifikan terhadap kepatuhan wajib pajak UMKM di Kota Batam. Pemahaman perpajakan secara parsial berpengaruh signifikan terhadap kepatuhan wajib pajak UMKM di Kota Batam. Moral pajak dan pemahaman perpajakan secara simultan berpengaruh signifikan terhadap kepatuhan wajib pajak UMKM di Kota Batam. Nilai adjusted R square 0,629 dapat disebut koefisien determinasi, hal ini berarti 0,629 (62,9%) keputusan pengambilan kredit dapat diperoleh dan di jelaskan oleh financial literacy dan income sedangkan sisanya 37,1% (100% - 62,9% = 37,1%) dijelaskan oleh variabel diluar model yang tidak diteliti.Keywords: Moral pajak, pemahaman perpajakan, kewajiban wajib pajak, UMKM
Co-Authors D L, R A Widyanti Mercy Reyne Marlina Tirayoh Robin Robin, Robin Satriawan, Bambang Yuliansyah Yuliansyah