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All Journal Journal of Economic, Bussines and Accounting (COSTING) Alignment: Journal of Administration and Educational Management Jurnal Administrasi dan Manajemen Community Engagement and Emergence Journal (CEEJ) Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Asian Journal of Management, Entrepreneurship and Social Science
Hanif Hadinata Utama
Universitas PGRI Argopuro Jember
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Nursing Public Health Social Sciences Other

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 1 
The Effect of Brand Image of Food and Beverage Products by People with Disabilities on Sales Volume of KUBE “BISA” PERPENCA Asrorul Mais; David Kristian Susilo; Hanif Hadinata Utama
Asian Journal of Management, Entrepreneurship and Social Science Vol. 3 No. 03 (2023): August, Asian Journal of Management, Entrepreneurship and Social Science
Publisher : Cita Konsultindo Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of brand image on sales volume in KUBE “BISA” PERPENCA joint business group where most of its members have disabilities, whether the level of product sales can increase by using a brand image strategy. In this study, researchers used a qualitative descriptive method, where researchers collected, reviewed, and described the results of the field research to determine the effect of brand image on KUBE "BISA" formed by PERPENCA. This research was conducted in August 2022 with a period of approximately one month. This study has two types of data groups, the main data and supporting data. The main data of this research is data sourced from KUBE (join business group) which uses brand image on its products. Supporting data in this study is data sourced from all members of KUBE "BISA" PERPENCA who use brand image. The data of this study were collected from unstructured observations, interviews or brief interviews about the influence before and after using brand image, as well as documenting data from all events occurring in the field. After performing the brand image, most members of the “BISA” joint business group admitted that there are increases in sales volume. This was also felt by other members who initially stated that their products were selling well, but after making brand image and changing to more attractive packaging, more customers are now interested on their products, for example, the sales of opak gulung (egg rolls) of Karang Anom saw an increase from 33% to 60% due to the brand imaging of such products.
PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN, DAN TEKNOLOGI INFORMASI TERHADAP KEPUASAN NASABAH DI PT BANK BTN (PERSERO) TBK. CABANG JEMBER ALUN-ALUN Arda Yusuf Munggaran; Hanif Hadinata Utama; Harmawan Teguh Saputra
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 3 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v8i3.14621

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Kualitas Pelayanan, Kepercayaan, dan Teknologi Informasi terhadap Kepuasan Nasabah di PT Bank BTN (Persero) Tbk, Cabang Jember Alun-alun. Populasi dalam penelitian ini adalah nasabah Bank BTN KC Jember. Pendekatan yang digunakan dalam penelitian ini adalah metode kuantitatif. Sampel penelitian terdiri dari 100 responden yang merupakan nasabah Bank BTN KC Jember Alun-alun dan pengguna BTN Mobile. Pengumpulan data dilakukan melalui data primer dan sekunder. Data primer diperoleh melalui kuesioner, sedangkan data sekunder mencakup informasi terkait penggunaan BTN Mobile serta standar operasional layanan bank. Analisis data dilakukan menggunakan uji validitas, uji asumsi klasik, analisis regresi linier berganda, uji koefisien determinasi (R²), dan uji hipotesis. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan dan Teknologi Informasi memiliki pengaruh signifikan terhadap Kepuasan Nasabah. Namun, Kepercayaan tidak berpengaruh terhadap Kepuasan Nasabah. Secara simultan, Kualitas Pelayanan, Kepercayaan, dan Teknologi Informasi memiliki pengaruh positif dan signifikan terhadap Kepuasan Nasabah di PT Bank BTN (Persero) Tbk, Cabang Jember Alun-alun.
The Effect of Attendance and Work Motivation on Employee Performance at UPTD Puskesmas Sumbersari Devi Mandaqini; Harmawan Teguh Saputra; Hanif Hadinata Utama
PROMOTOR Vol. 9 No. 3 (2026): JUNI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i3.2376

Abstract

This research tries to reveal the effects of attendance and motivation on staff performance at the Sumbersari Community Health Center (Puskesmas Sumbersari). Staff performance is an important factor in determining the quality of primary health care services provided to the community. Good staff performance is essential for patient satisfaction and the efficiency of health care delivery. Using a multivariate analysis approach, this study examined data from a total of 45 staff. A questionnaire was used to collect data, which was then analyzed using multiple regression analysis methods including R², t-test, and F-test. The results showed that staff performance was affected by attendance and motivation when considered together. Individually, motivation has a positive effect on employee performance, while attendance has no significant effect when examined together with job satisfaction. These results indicate that job satisfaction is the most important factor affecting employee performance. This highlights the need for organizational policies that promote motivation and create a supportive work environment. Therefore, when managing attendance discipline and focusing on improving employee performance and quality of care, management should prioritize strategies to improve employee motivation.
Pengaruh Kualitas Pelayanan Pendaftaran Terhadap Kepuasan Dan Loyalitas Pasien Di UPTD Pukesmas Sumbersari Eka Setyowati; Harmawan Teguh Saputra; Hanif Hadinata Utama; Roro Aditya Novi Wardhani
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 3 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10610

Abstract

Pelayanan pendaftaran merupakan tahap awal yang membentuk kesan pertama pasien terhadap mutu layanan Puskesmas dan sangat menentukan pengalaman pelayanan secara keseluruhan. Proses pendaftaran yang lambat kurang informatif dan minim empati berpotensi menurunkan kepuasan serta keinginan pasien untuk kembali. Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan pendaftaran terhadap kepuasan dan loyalitas pasien di UPTD Puskesmas Sumbersari. Penelitian menggunakan pendekatan kuantitatif dengan desain eksplanatori dan melibatkan 83 responden yang dipilih melalui simple random sampling. Data dikumpulkan menggunakan kuesioner berskala Likert dan dianalisis dengan regresi linier sederhana. Hasil penelitian menunjukkan bahwa kualitas pelayanan pendaftaran berpengaruh positif dan signifikan terhadap kepuasan pasien dengan nilai koefisien regresi sebesar beta 0,62 dan kontribusi pengaruh sebesar 38 persen R kuadrat 0,38. Selain itu kualitas pelayanan pendaftaran juga berpengaruh positif dan signifikan terhadap loyalitas pasien dengan nilai beta 0,55 dan kontribusi pengaruh sebesar 31 persen R kuadrat 0,31. Temuan ini menunjukkan bahwa pelayanan pendaftaran yang cepat jelas ramah serta didukung fasilitas yang memadai mampu meningkatkan rasa nyaman kepercayaan dan komitmen pasien untuk kembali menggunakan layanan serta merekomendasikan Puskesmas kepada orang lain. Oleh karena itu peningkatan kualitas pelayanan pendaftaran menjadi strategi penting dalam membangun kepuasan dan loyalitas pasien secara berkelanjutan.
Kepuasan Pasien Rawat Jalan Ditinjau dari Kualitas Layanan Poli Gigi di UPTD Puskesmas Mayang Kabupaten Jember Sri Wulandari; Hanif Hadinata Utama; Harmawan Teguh Saputra
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 6 (2025): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/6749qz54

Abstract

This study aims to analyze the level of outpatient satisfaction in terms of the quality of dental clinic services at the Mayang Community Health Center (Puskesmas Mayang) in Jember Regency. The research method used was a descriptive quantitative study with a survey approach. The study population consisted of 141 dental clinic patients during the last six months of 2024, with a sample of 104 respondents determined using the Slovin formula. Data were collected through a questionnaire structured based on service quality dimensions (reliability, responsiveness, assurance, empathy, and tangibles). Data were then analyzed using descriptive statistics and simple linear regression with SPSS. The results showed that the dental clinic service quality was in the good category, and patient satisfaction was in the satisfactory category. The regression analysis showed that service quality had a positive and significant effect on patient satisfaction, with a coefficient of determination of 19.1%. In conclusion, improving the quality of dental clinic services at the Mayang Community Health Center (Puskesmas Mayang) can increase patient satisfaction, although improvements are still needed in several aspects of service to achieve a more optimal level of satisfaction.  Keywords: Patient Satisfaction, Service Quality, Dental Clinic, Health Services
Penerapan Kualitas Pelayanan untuk Peningkatan Kepuasan Pasien di Puskesmas Sumberjambe Jember Yeti Puji Lestari; Nike Norma Epriliyana; Hanif Hadinata Utama
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 6 (2025): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/pxj1g049

Abstract

This study aims to analyze the implementation of healthcare service quality in improving patient satisfaction at the Sumberjambe Community Health Center in Jember Regency based on the SERVQUAL dimensions. The research method used was descriptive research with a qualitative approach. Data collection was conducted through observation, in-depth interviews, documentation, and distribution of Likert-scale questionnaires to 29 informants, consisting of 25 patients and 4 healthcare workers, using a purposive sampling technique. Data analysis was conducted using the Miles and Huberman interactive model through the stages of data reduction, data presentation, and conclusion drawing, referring to five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. The results showed that, in general, the quality of service at the Sumberjambe Community Health Center was satisfactory, with responsiveness, assurance, and empathy being the main strengths that significantly contributed to patient satisfaction. However, several shortcomings were found in the tangible dimension, particularly related to the cleanliness of the facilities, the comfort of the waiting room, and the availability of adequate parking. The conclusion of this study indicates that good non-physical service quality can significantly increase patient satisfaction. However, this needs to be balanced with improvements in physical facilities to ensure sustainable improvement in the quality of healthcare services at the Sumberjambe Community Health Center.   Keywords: Service Quality, Patient Satisfaction, SERVQUAL, Community Health Center, Healthcare
PENGARUH PROMOSI DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN SALON NIKEN BEAUTY Amanda Yuni Sintiyana; Nugroho Edie Santoso; Hanif Hadinata Utama
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/s7chdc30

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh promosi dan kualitas layanan terhadap kepuasan pelanggan di Niken Beauty Salon, baik secara parsial maupun simultan. Dengan menggunakan metode asosiatif kuantitatif, data dikumpulkan dari 45 responden yang telah menggunakan layanan salon setidaknya dua kali dalam tiga bulan terakhir. Penelitian ini menggunakan kuesioner, observasi, dan dokumentasi, dan variabel dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa promosi (X₁) tidak memiliki pengaruh parsial yang signifikan terhadap kepuasan pelanggan (t = 1,011; sig = 0,318), sedangkan kualitas layanan (X₂) memiliki pengaruh positif yang signifikan (t = 3,546; sig = 0,001). Secara simultan, kedua variabel tersebut secara signifikan mempengaruhi kepuasan (F = 30,505; sig = 0,000), dengan R Square sebesar 0,592, yang menunjukkan bahwa 59,2% variasi kepuasan pelanggan dijelaskan oleh kedua variabel independen tersebut. Hasil penelitian ini menunjukkan bahwa dalam industri jasa kecantikan, peningkatan kualitas layanan lebih berpengaruh dalam meningkatkan kepuasan pelanggan dibandingkan promosi saja. Penelitian ini memberikan wawasan praktis bagi pemilik bisnis kecantikan dalam merancang strategi layanan dan pemasaran yang mengutamakan kepuasan pelanggan.
ANALISIS  PERAN SISTEM INFORMASI MANAJEMEN DALAM UPAYA PENGEMBANGAN  E-COMMERCE SHOPEE SERTA LOYALITAS PELANGGAN PADA INRRAS COLLECTION Anandea Soleha Fitri; Hanif Hadinata Utama; Harmawan Teguh Saputra
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/ffnypf49

Abstract

Penelitian ini bertujuan untuk menganalisis peran Sistem Informasi Manajemen (SIM) dalam meningkatkan loyalitas pelanggan pada toko hijab online Inrras Collection yang beroperasi di platform e-commerce Shopee. Fokus penelitian diarahkan pada dua dimensi utama, yaitu kemampuan SIM dalam mendukung pelayanan yang responsif dan membangun interaksi personal dengan pelanggan. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus, yang melibatkan teknik pengumpulan data melalui observasi langsung, wawancara mendalam dengan pemilik toko, dan dokumentasi aktivitas sistem. Hasil penelitian menunjukkan bahwa SIM memberikan kontribusi signifikan terhadap kecepatan dan kualitas pelayanan pelanggan. Melalui integrasi sistem chat otomatis di Shopee, toko mampu merespons pertanyaan, keluhan, dan permintaan pelanggan dalam waktu singkat, bahkan kurang dari lima menit. Hal ini menciptakan persepsi positif di mata pelanggan, bahwa mereka dihargai dan diperhatikan secara langsung. Selain itu, SIM juga mencatat data historis pelanggan, seperti preferensi produk dan riwayat pembelian, yang dimanfaatkan untuk mengirimkan pesan personal melalui fitur broadcast chat. Pendekatan ini tidak hanya meningkatkan relevansi komunikasi, tetapi juga memperkuat hubungan emosional antara pelanggan dan toko, yang pada akhirnya berdampak pada peningkatan loyalitas pelanggan. Penerapan SIM terbukti efektif dalam menciptakan pelayanan yang cepat dan personal di era digital, khususnya dalam konteks e-commerce berbasis platform. Penelitian ini memberikan gambaran bahwa SIM bukan hanya alat teknis, tetapi juga strategi penting dalam membangun hubungan jangka panjang dengan pelanggan.   Kata kunci: Sistem Informasi Manajemen, loyalitas pelanggan, pelayanan responsif, interaksi personal, Shopee, e-commerce.
The Impact of Mobile JKN Application Registration Service Quality on Patient Satisfaction at Jenggawah Community Health Center, Jember Regency Sofiana Sofiana; Yusita Titi Hapsari; Hanif Hadinata Utama
JURNAL ADMINISTRASI & MANAJEMEN Vol 15, No 4 (2025): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v15i4.6972

Abstract

This study examines the effect of registration service quality via the Mobile JKN application on patient satisfaction at Jenggawah Public Health Center, Jember Regency. The Mobile JKN app, developed by BPJS Kesehatan, aims to improve healthcare access through digital innovation: however, challenges remain, especially for elderly users or those with limited digital literacy. Using a quantitative survey method, data were collected from 109 patients who used the app, focusing on five service quality dimensions (reliability, responsiveness, empathy, tangibles, assurance) and four satisfaction indicators (ease of use, service speed, information quality, user comfort). The results of multiple linear regression show that reliability, tangibles, and assurance significantly affect patient satisfaction, while responsiveness and empathy do not. The model explains 77.6% of the variation in satisfaction (Adjusted R² sama dengan 0.776), suggesting that system reliability, clarity, and usability are critical to patient satisfaction in digital health services. These findings also underscore the importance of enhancing digital inclusion to ensure equitable access to health innovations.
Pengaruh Lingkungan Dan Budaya Kerja Terhadap Kinerja Karyawan Di UPTD Puskesmas Sukowono Nasilah Nasilah; Hari Budi Lestari; Hanif Hadinata Utama
JURNAL ADMINISTRASI & MANAJEMEN Vol 15, No 4 (2025): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v15i4.6974

Abstract

Abstrak Fokus penelitian ini yaitu pada pengujian hubungan antara lingkungan kerja dan budaya kerja dengan kinerja karyawan di UPTD Puskesmas Sukowono. Penelitian ini memberikan bukti baru dari puskesmas di wilayah pedesaan, dengan menyoroti pengaruh gabungan antara lingkungan kerja dan budaya kerja yang jarang dianalisis secara bersamaan dalam konteks ini. Penelitian kuantitatif dilakukan terhadap 70 karyawan menggunakan kuesioner skala Likert. Data dianalisis dengan uji validitas, reliabilitas, uji asumsi klasik, serta menggunkana regresi linear berganda. Temuan penelitian mengungkapkan bahwa lingkungan kerja memiliki pengaruh positif dan signifikan terhadap kinerja karyawan (t sama dengan 3,007 dan sig. 0,004), sementara budaya kerja juga menunjukkan pengaruh positif yang signifikan terhadap kinerja (t sama dengan 4,111 dan sig. 0,000). Secara bersama-sama, kedua variabel ini memberikan pengaruh signifikan terhadap kinerja karyawan (F sama dengan 49,290 dan sig. 0,000) dengan Adjusted R² sebesar 0,576, menunjukkan bahwa 57,6% variasi kinerja dapat dijelaskan oleh lingkungan kerja dan budaya kerja. Hasil ini menegaskan bahwa peningkatan kualitas lingkungan kerja dan penguatan budaya kerja menjadi strategi penting dalam meningkatkan kinerja pegawai di sektor kesehatan. Penelitian ini terbatas pada satu institusi dan hanya mencakup dua variabel, sehingga mengurangi tingkat generalisasi. Namun demikian, Penelitian ini menunjukkan bahwa peningkatan kualitas lingkungan kerja dan penguatan budaya kerja dapat dijadikan strategi efektif untuk meningkatkan kinerja. Kata Kunci: Lingkungan Kerja, Budaya Kerja, Kinerja Karyawan
Co-Authors Amanda Yuni Sintiyana Anandea Soleha Fitri Arda Yusuf Munggaran Asrorul Mais David Kristian Susilo Devi Mandaqini Eka Setyowati Hari Budi Lestari Harmawan Teguh Saputra Nasilah Nasilah Nike Norma Epriliyana Nugroho Edie Santoso Roro Aditya Novi Wardhani Sofiana Sofiana Sri Wulandari Yeti Puji Lestari Yusita Titi Hapsari