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Narsico, Peter G.
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Environmental Science Medicine & Pharmacology

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Optimizing Call Center Productivity through Key Work Environment Factors Soyangco, Philippe R.; Riva, Ma. Reinadel D.; Narsico, Peter G.; Niere, Marvin Ian E.; Narsico, Lalaine O.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 11 (2024): International Journal of Multidisciplinary: Applied Business and Education Res
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.11.36

Abstract

This study aims to enhance productivity by fostering a business environment where workers can thrive, similar to a well-functioning ecosystem. It investigates whether factors such as workers' aptitude, training, tools and technology, workload, workplace relationships, working conditions, employee well-being, and satisfaction with compensation positively impact productivity. The study focused on call center agents in Cebu Province, Philippines, with an estimated population of 200,000. Using a Cochran calculation, a sample size of 384 respondents was determined, accounting for a 5% margin of error and a 95% confidence level. Due to challenges in reaching participants, convenience sampling was employed, yielding 385 completed surveys, exceeding the minimum required. Data was collected through a descriptive survey with simple, close-ended questions, validated by call center agents and demonstrating high reliability (Cronbach’s alpha of 0.967). The weighted mean for each predictor and the dependent variable was calculated, and linear regression analyses examined the relationships between predictors and productivity. Additionally, ANOVA within the context of linear regression assessed the significance of these relationships. The findings revealed that the eight identified predictor variables collectively received an average score of 3.277 out of 4.0 from call center agents. All eight predictors—employee aptitude, work training, tools and technology, workload, satisfaction with compensation, employee well-being, working conditions, and workplace relationships—were significant indicators of productivity and explained a portion of the variance in the dependent variable. These results emphasize the need to enhance activities and policies related to all predictor variables, as each significantly impacts productivity. Notably, working conditions and job training received the highest ratings, indicating strong employee satisfaction in these areas. However, urgent attention is needed in addressing employee well-being and satisfaction with compensation, which received the lowest ratings.
Teaching Styles and Teaching Performance of the Faculty of A University in Cebu City: Basis for A Faculty Development Program Narsico, Lalaine O.; Narsico, Peter G.; Polinar, Mark Anthony N.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 4 No. 1 (2023): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.04.01.19

Abstract

Teachers must be relevant in their teaching style to respond effectively to the challenges brought about by environmental changes. This study measured how well the teachers could utilize various styles and methods to create meaningful teaching-learning experiences. This study determined the gap between the full use of styles, methods, and the current practices in the university in Cebu City to bridge the current practices with what is perceived to be ideal. The research design made use of the quantitative method. Using a stratified sampling technique, the data were collected from 2,683 respondents through questionnaires for teaching styles and teaching performance. The respondents came in three clusters: namely, teachers, students, and administrators in six colleges. Based on the findings, the various teaching styles ranged from being practiced often to being always practiced, and their teaching performance ranged from very good to excellent. A seminar-workshop was proposed to improve the areas of teaching styles and teaching performance with the lowest ratings. In the seminar, teachers will be introduced to the core principles related to the topics and will engage in activities designed for principle integration in actual classroom situations. Furthermore, periodic 360-degree performance evaluations shall be conducted to ensure adherence and compliance with the agreed core principles.
Digital vs. Traditional Remittance Preferences among Overseas Filipino Workers: Patterns, Barriers, and Behavioral Drivers Rojas, Enrico D.; Narsico, Peter G.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 7 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.07.26

Abstract

This study examines the remittance method preferences of Overseas Filipino Workers (OFWs) amid growing digitalization in financial services. It explores usage patterns, country-level differences, and factors influencing the adoption of digital versus traditional remittance channels. Employing a descriptive-comparative design, the study analyzed responses from 400 OFWs across five global regions, gathered through online surveys and community networks. Chi-square tests of independence assessed associations between remittance preferences, countries of employment, and regional groupings. Results revealed significant differences across countries. OFWs in the United States and the United Arab Emirates exhibited high digital adoption (65.2% and 69.8%, respectively), citing convenience and cost-efficiency as key motivators. Conversely, OFWs in Taiwan, Hong Kong, and Singapore preferred traditional remittance centers due to trust and technological limitations. A significant association was found between country and remittance method, χ²(17, N = 400) = 78.24, p < .001, while regional differences between Asia and North America were not statistically significant, χ²(1, N = 337) = 1.33, p = .25. These findings underscore the need for user-centered financial technologies that are both inclusive and responsive to OFWs’ diverse socioeconomic contexts and digital competencies.
Fuel Consumption Efficiency in Construction Equipment Operations: A Mixed Methods Analysis of Determinants and Practices Gabriel, John Alvin M.; Narsico, Peter G.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 9 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.09.41

Abstract

This study examines the key factors affecting fuel consumption efficiency in construction equipment operations. Using a mixed methods approach, it combines quantitative regression analysis with qualitative interviews of equipment operators. A survey was conducted to gather data on operator behavior, equipment maintenance, equipment condition, worksite environment, and operator experience and training. Regression results showed that among these factors, only operator experience and training significantly predicted fuel efficiency, with R² = .31. Other variables, such as operator behavior, maintenance practices, equipment condition, and worksite environment, were not statistically significant predictors. Qualitative interviews supported these findings. Operators emphasized the importance of situational awareness, experience, and task-specific adjustments in saving fuel. Common strategies included managing engine RPM according to workload, shutting down equipment during idle periods, and using neutral gear on downhill slopes when safe. These practices rely more on operator judgment than on technical specifications. While maintenance, equipment condition, and environmental factors were frequently mentioned, their influence appears indirect or context-dependent. This suggests that technical improvements alone are insufficient without skilled operator input. The study concludes that operator training and experience, play a central role in fuel efficiency. It recommends that construction firms invest in targeted training and behavior-based monitoring to promote sustainable and efficient equipment use.
Exploring the Relationship Between Job Satisfaction, Workplace Well-being, and Job Performance in an Office Facilities Solutions Service Provider Gulane, Ian Rovii U.; Narsico, Peter G.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 9 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.09.11

Abstract

This study examines the relationship between job satisfaction, workplace well-being, and job performance in the under-researched office facilities solutions sector. Unlike healthcare or manufacturing, this industry involves routine physical tasks, high client interaction, and varied contracts, yet lacks focused empirical study. Grounded in sustainable human resource management, the research explores how psychosocial workplace factors affect employee behavior and performance. Using a descriptive-correlational design, data were collected from 41 employees via Likert-scale surveys measuring five job satisfaction, three well-being, and six job performance indicators. Results showed all criteria were frequently observed, with mean scores above 3.80. A very strong positive correlation existed between job satisfaction and workplace well-being (r = .991, p < .01). Regression analysis confirmed both significantly predict job performance (R² = .983), supported by a significant ANOVA (F(2, 38) = 1084.44, p < .001). These findings offer novel sector-specific evidence highlighting the importance of role clarity, organizational support, and workplace conditions in boosting performance and morale. For HR managers and leaders, the study underscores the need to implement clear role communication, foster managerial respect, ensure job security, and promote supportive environments to enhance engagement and productivity. Embedding these factors into sustainable HR practices can reduce turnover, prevent burnout, and improve organizational outcomes. Limitations include self-reported data and a localized sample, suggesting future research should use longitudinal and multi-sector designs to strengthen generalizability.
Examining Transparency and Efficiency in Local Government Unit Disbursement Using Publicly Available Data from Cebu Province, Philippines Salvador, Michel A.; Narsico, Peter G.; Estudillo, Joel L.; Delantar, Jinky R.; Narsico, Lalaine O.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 9 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.09.24

Abstract

This study examines the relationship between fiscal transparency and disbursement efficiency in a local government unit (LGU) in Cebu, Philippines, using publicly available 2024 fiscal data. Transparency is defined as the percentage of actual quarterly disbursement relative to the expected amount—25% of the annual budget per quarter—while efficiency measures the proportion of funds utilized. Both variables are derived from disbursement percentages, contributing to the strong positive correlation and unusually high regression coefficients observed. Linear regression analyses across four quarters reveal a consistent, statistically significant positive relationship between transparency and efficiency. Unstandardized coefficients (B) rise from 0.25 in Quarter 1 to 0.57 in Quarter 4, with Quarter 4 showing the highest standardized beta (β = 10.19, R² = 0.985). These results indicate that transparency increasingly influences efficiency as fiscal pressures mount toward year-end. The findings affirm transparency as a critical governance tool that aligns planned and actual disbursements to improve budget execution. Practically, enhanced transparency fosters accountability, strengthens fiscal discipline, and supports evidence-based resource allocation, which are vital for effective LGU policy and responsive public service delivery. However, the close operational linkage between transparency and efficiency warrants cautious interpretation of coefficient magnitudes. The study recommends performance-informed budgeting, improved monitoring, and inter-agency coordination to balance transparency with execution flexibility, optimizing resource use and governance outcomes in decentralized fiscal systems.
Psychological Well-Being and Social Support as Moderators of the Stress Coping–Performance Relationship Among University Students Uy, Heather Faith B.; Narsico, Peter G.; Estudillo, Joel L.; Delantar, Jinky R.; Narsico, Lalaine O.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 9 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.09.25

Abstract

This study investigated whether stress coping skills predict academic performance among university students. Using data from 348 participants, a simple linear regression analysis was conducted. The results showed that stress coping significantly predicted academic performance, with the model explaining 12.4% of the variance (R² = .124). The overall regression was statistically significant, F(1, 346) = 49.00, p < .00001. The coefficient for stress coping was positive and significant (β = 0.184, SE = 0.026, t = 7.00, p < .00001), indicating that for each one-unit increase in coping ability, academic performance increased by 0.184 units on average. The intercept was also significant (β = 2.936, SE = 0.090, t = 32.62, p < .00001), representing the expected academic performance score when coping is at its average level. These findings suggest a meaningful positive relationship between students’ ability to manage stress and their academic outcomes. Students who use effective coping strategies, such as emotional regulation and proactive problem-solving, tend to perform better academically. 
TikTok-Driven Buying Patterns: A Study of Consumer Behavior among University Students in the Philippines Narsico, Peter G.; Jayma, Jozette Sheen A.; Narsico, Lalaine O.; Codilla, Fiona Mae B.; Solon, Rhoda Mae E.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 9 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.09.34

Abstract

TikTok has transformed Generation Z’s consumer behavior through algorithm-driven content, viral trends, and influencer impact. This study examined TikTok’s influence on 345 university students in Cebu City, assessing exposure (time spent, frequency, user-generated content influence, engagement) and consumer behavior (purchase frequency, intention, brand loyalty, impulse buying). Due to significant non-normality confirmed by Shapiro-Wilk tests, Spearman’s rho was used to analyze relationships. Results revealed a significant positive correlation between TikTok exposure and buying behavior (ρ = 0.480, p < .001), with user-generated content exerting the strongest effect (ρ = 0.517). Impulse buying was notably influenced (ρ = 0.458), especially in fashion and personal care. Findings suggest marketers should leverage authentic peer content and influencer partnerships to engage Gen Z and build brand loyalty, while educators should promote digital literacy to help students critically assess content and control impulse purchases. TikTok serves as both an entertainment platform and a powerful marketing tool, highlighting the need for ethical marketing and informed consumer awareness.
Strengthening Higher-Order Thinking in Science Through Collaborative Gameplay: A Quasi-Experimental Study Oro, Cheryl P.; Narsico, Peter G.; Napoles, Janine; Reyes, Heart Love S.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 7 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.07.09

Abstract

The K–12 science curriculum emphasizes the development of essential 21st-century skills such as critical problem-solving, environmental literacy, innovation, and effective communication. Despite these curricular priorities, traditional lecture-based instruction often fails to cultivate higher-order thinking—particularly logical reasoning, which is foundational in science learning. This study investigates the effectiveness of Collaborative Game-Based Activities (CGBAs) as an instructional strategy to enhance students’ logical reasoning skills in science. Employing a quasi-experimental research design, the study assessed the quality of CGBA implementation, students’ baseline competency in logical reasoning, their progress across successive CGBA sessions, and overall improvement after the intervention. Grade 9 students participated in a series of CGBA sessions, with their logical reasoning abilities evaluated through pre-test and post-test assessments. Teacher rubric-based evaluations of CGBA quality revealed consistently high implementation fidelity, aligning well with instructional objectives. The findings indicated a significant improvement in students’ logical reasoning scores following CGBA exposure, with the majority advancing from “Satisfactory” to “Good” and “Very Good” performance levels. A paired-samples t-test confirmed this difference to be statistically significant (p < .001), supporting the intervention’s impact on academic performance. The study also affirmed that the assumptions required for parametric testing were met, enhancing the reliability of the findings. Overall, the study underscores the pedagogical value of integrating collaborative and game-based approaches to foster critical thinking, teamwork, and deep engagement with scientific concepts. By transforming passive instruction into active, inquiry-driven learning, CGBA offers a compelling model for strengthening logical reasoning and promoting meaningful science education.
From Imbalance to Inclusion: A Quantitative Study on Gender Participation Trends in Engineering and Architecture Education (AY 2020–2025) Torres, Chrisjay S.; Narsico, Peter G.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 6 No. 7 (2025): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.06.07.10

Abstract

Gender disparity remains a persistent issue in science, technology, engineering, and mathematics (STEM) education, particularly within engineering and architecture programs. While national and institutional initiatives have promoted inclusivity, localized assessments are essential to determine whether these efforts translate into sustained enrolment equity. This study employed a quantitative descriptive-comparative design, drawing on institutional freshman enrolment data from Academic Year (AY) 2020–2021 to AY 2024–2025. A total of 10,052 enrolment records were analyzed across multiple programs, disaggregated by gender. Descriptive statistics, visual trend analysis, and a chi-square test for trend were applied to assess gender participation over time. Findings revealed fluctuating patterns of female enrolment, with a notable increase in AY 2021–2022 (+52.1%) followed by modest growth and stabilization. While some programs (e.g., Architecture, Chemical Engineering) approached gender balance, others (e.g., Electrical and Mechanical Engineering) remained strongly male-dominated. The chi-square test indicated no statistically significant linear trend in female participation across years, χ²(1, N = 10,052) = 1.68, p = .196. Although there are signs of progress in selected programs, the lack of a significant trend suggests that institutional efforts toward gender inclusion have not yet resulted in consistent, system-wide change. The study highlights the need for program-specific interventions, continuous monitoring, and intentional policy implementation to address persistent enrolment disparities in STEM fields.      
Co-Authors Andres, Judith L. Codilla, Fiona Mae B. Delantar, Jinky R. Estudillo, Joel L. Gabriel, John Alvin M. Gulane, Ian Rovii U. Jayma, Jozette Sheen A. Mabini Jr., Silvestre P. Mecon Napoles, Janine Narsico, Lalaine O. Niere (Mecon), Marvin Ian E. Niere, Marvin Ian E. Oro, Cheryl P. Polinar, Mark Anthony N. Reyes, Heart Love S. Rio , Rachel B. Riva, Ma. Reinadel D. Rojas, Enrico D. Salvador, Michel A. Singco, Jeshua Mel C. Solon, Rhoda Mae E. Soyangco, Philippe R. Torres, Chrisjay S. Uy, Heather Faith B.