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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Journal of Research in Social Science and Humanities Jurnal Iso Jurnal Dehasen Untuk Negeri Social Sciences Journal Social Sciences Journal
Rikardo, Yanuar
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Journal : Social Sciences Journal

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Employee Performance Analysis of the Population and Civil Registration Office in Bengkulu City in the "3 in 1 Duka Cita" Service Anggara, Rema; Lorita, Evi; Rikardo, Yanuar
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.793

Abstract

Findings indicate that while the implementation of the "3 in 1 Duka Cita" service has generally been effective in easing administrative burdens for grieving families, several obstacles remain. These include limited human resources, coordination challenges across departments, and inconsistent communication to the public. Despite these challenges, the dedication of front-line staff and simplified service mechanisms contribute significantly to service success. The research also reveals that employee performance is influenced by internal motivation, availability of resources, and clear job descriptions. The study concludes that while the initiative aligns with public service improvement goals, continuous monitoring, capacity building, and public education are needed to enhance overall performance and sustainability. This research contributes to understanding how integrated services in civil registration can be optimized through focused performance evaluation and organizational improvements.
SWOT Analysis of Raw Water Source Management at the Regional Drinking Water Company (PDAM) Tirta Hidayah, Bengkulu City Sahara, Sherly Marta; Saputra, Harius Eko; Rikardo, Yanuar
Social Sciences Journal Vol. 2 No. 2 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i2.794

Abstract

This study aims to evaluate the strategic management of raw water sources at the Regional Drinking Water Company (PDAM) Tirta Hidayah in Bengkulu City using a SWOT analysis approach. The availability of clean water is a critical component for public health and sustainable development. However, water quality degradation due to pollution and climate change poses significant challenges for public utilities like PDAM. Employing a qualitative descriptive method, the research gathers data through direct observation, in-depth interviews with key stakeholders, and documentation analysis. The findings indicate that PDAM Tirta Hidayah possesses notable strengths, such as the application of modern water treatment technologies, adherence to health regulations including the Ministry of Health Regulation No. 2 of 2023, and a professional operations team. Nevertheless, several weaknesses persist, including limited treatment capacity, inconsistent water quality, high operational costs, and pollution of the Bentiring River, which is the primary water source. Opportunities for improvement lie in adopting advanced water processing technologies, fostering public-private partnerships, and increasing community awareness regarding water conservation. However, external threats such as climate variability and inadequate infrastructure remain pressing issues. Based on the SWOT analysis, a comprehensive strategic plan is recommended to enhance the effectiveness, efficiency, and sustainability of raw water management in Bengkulu. These strategies should address both internal shortcomings and external risks while leveraging existing organizational strengths and market opportunities. This study contributes to the broader discourse on public sector water governance and offers actionable insights for policymakers and utility managers.
Strategies of Bengkulu City Social Service in Distributing Social Assistance for Natural Disaster Victims Putra, Romi Gustiandi; Handayani, Tuti; Rikardo, Yanuar
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1055

Abstract

This study aims to determine and analyze the strategy of the Bengkulu City Social Service in distributing social assistance to natural disaster victims so that the assistance is accurate, efficient, and effective in Bengkulu City. This research uses a qualitative approach presented descriptively, with three informants selected for data collection through observation, interviews, and documentation. Based on the results of the research and discussion using the SWOT Analysis theory as the basis for organizational strategy preparation by Slamet Riyanto (2021:28), which consists of four indicators, the findings show that the Social Service has implemented a distribution strategy that is generally effective, yet still requires internal strengthening and optimal utilization of external opportunities to respond to various disaster risks sustainably. The results indicate that the Bengkulu City Social Service possesses strong institutional capacity, trained human resources, responsive procedures, and adaptive coordination, supported by clear SOPs that facilitate smooth distribution of disaster assistance. Limitations appear in budget constraints, irregular training, incomplete digital data systems, and less optimal internal communication. Significant opportunities arise from government policy support, cross sector collaboration, digital system development, and high community participation in disaster management. Various threats, including disaster uncertainty, political dynamics, physical barriers, and potential public complaints, have been addressed through preparedness efforts, standby logistics, and fast, humane service delivery.
Co-Authors Agustin, Ade Amin, Bando Anggara, Rema Anitasari, Rozi Antonio Imanda, Antonio Despriyani, Hesti Lira Evi Lorita, Evi Julianti, Yeni Dwi Larasati, Jesicha Fitria Martin, Roy Nova Nova Prima Astuti Handayani Purnama, Bimas Endo Putra, Romi Gustiandi Putri, Salsahbilah Sahara, Sherly Marta Saputra, Harius Eko Sariningsih, Marida Shintia, Anisa Sulisman, Readi Sumantri, Muhammad Oky Yuni Permata Sari, Yuni Permata Yusuarsono, Yusuarsono