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All Journal Jurnal Riset Manajemen dan Ekonomi Transforma: Jurnal Manajemen
Utaminingsih, Arni
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Digitalisasi, Keamanan Dokumen dan Efisiensi Kerja terhadap Kinerja Tata Kelola Dokumen Joni Dwi Pribadi; Permanasari, Kartika Indah; Utaminingsih, Arni; Hadi, Musthofa; Fadilah, Zakiah Nur
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 1 No. 4 (2023): OKTOBER: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v1i4.859

Abstract

Document governance is an effort to organize documents well, neatly and systematically in accordance with applicable regulations and the needs of each organization. Good document governance can be seen from several perspectives, and this research uses digitalization, document security and work efficiency to measure it. This research uses an explanatory approach, which explores data by distributing questionnaires. Respondents in this research were alumni of the Department of Business Administration, Politeknik Negeri Malang, who had careers in government agencies, higher education institutions, state-owned enterprises and private companies who were members of the alumni group of the Department of Business Administration. Respondents were 86 people and were analyzed statistically using SEM PLS. The research results show that all the hypotheses developed were declared accepted, both for the direct relationship between digitalization, document security and work efficiency on document governance, as well as for the indirect relationship between digitalization on document governance and document security and work efficiency as the intervening.
The Influence Of Service Quality And Customer Satisfaction On Customer Loyalty At The Hotel Best Sport Wisata Batu Sihaloho, Anggi Simon Alexander; Lestari, Baroroh; Utaminingsih, Arni
Transforma Jurnal Manajemen Vol. 3 No. 2 (2025): Transforma: Jurnal Manajemen
Publisher : Pascasarjana Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/tjm.v3i2.236

Abstract

The rapid development of the tourism sector in Indonesia every year encourages businesses to better understand the needs of tourists. One of the main needs that must be addressed is the provision of comfortable and high quality accommodation. The growing demand for lodging offers both comfort and optimal service has become a key concern for the hospitality industry. This study aims to analyze the effect of service quality and customer satisfaction both partially and simultaneously on customer loyalty at the hotels and villas in BeSt Sport Wisata Batu. This study was a quantitative research. The data collection method was by distributing questionnaires to 60 respondents use purposive sampling technique. The data were analyzed using multiple regression analysis. The results of the analysis showed that service quality had a positive but not significant effect on customer loyalty, while customer satisfaction had a significant effect. The analysis also showed that simultaneously, service quality and customer satisfaction had a positive and significant effect on customer loyalty. These two variables made a major contribution to loyalty, with the remaining influence coming from other factors outside the scope of this study. The results of the study concluded that service quality has no significant effect partially on customer loyalty, while customer satisfaction has a significant effect. Hotel and Villa BeSt Sport Wisata Batu are advised to focus on improving service quality and maintaining customer satisfaction to build loyalty.
Co-Authors Baroroh Lestari Fadilah, Zakiah Nur Joni Dwi Pribadi Kartika Indah Permanasari Musthofa Hadi, Musthofa Sihaloho, Anggi Simon Alexander