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All Journal Sawala : Jurnal Administrasi Negara PESIRAH: Jurnal Administrasi Publik
Immaculata Yovita Adventy, Maria
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Religion Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Inovasi Model Kebijakan dalam Meningkatkan Kualitas Layanan Kemahasiswaan: Suatu Tinjauan Literatur Immaculata Yovita Adventy, Maria; Permatasari, Indah; Nengyanti, Nengyanti; Rafinzar, Rahmat
PESIRAH: Jurnal Administrasi Publik Vol. 4 No. 2 (2023): PESIRAH: Jurnal Administrasi Publik
Publisher : Jurusan Administrasi Publik, FISIP, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47753/pjap.v4i2.62

Abstract

This article or writing aims to discuss or find out about a problem that arises in the literature review of thirty journals related to the quality of student services so that later a policy model or framework can be provided to answer existing problems. The problems found in the literature review are focused on public services or student services. To approach this problem, Edward's theory is used as a reference, which consists of four variables, namely those related to communication, resources, disposition, and bureaucratic structure variables. Then the data is taken or collected through literature study or analysis of the thirty journals and then analyzed qualitatively. This study concludes that the Student Service Policy Model Innovation produces a model consisting of five alternative policy concepts or a mixture of public service models and public policy implementation models, namely Improving Financial Management, Development of Infrastructure and Digital Services, Improvement of Administrative Services, Improvement of Assurance and Empathy Aspects and Optimization of Library Services.
Model Strategi Evaluasi Program Online Single Submission (OSS) Di Indonesia Immaculata Yovita Adventy, Maria; Nengyanti; Katriza Imania
Sawala : Jurnal Administrasi Negara Vol. 12 No. 2 (2024): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v12i2.9468

Abstract

This study aims to analyze the evaluation results of the Online Single Submission (OSS) program in Indonesia. A literature review was conducted to identify findings from previous research, indicating several issues such as lack of awareness of business permits, insufficient socialization, complex usability, occasional system errors, and challenges faced by the public in operating the system. The research method employed was descriptive qualitative, utilizing Dunn's theory (Nugroho, 2009: 671) with six indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The evaluation results indicate that the launch of OSS has not been successful and requires improvement to enhance the program. The Strategic Model provides nine recommendations for the OSS program to operate more effectively, namely: Ease of Access (KA), Process Efficiency (EP), Data Security (KD), Customer Service (PP), Quality Improvement (PK), System Integration (KS), User Education (EP), Regulation and Legal Framework (RPH), Monitoring and Evaluation (PE).
Co-Authors Indah Permatasari Katriza Imania Nengyanti Nengyanti Nengyanti, Nengyanti Rafinzar, Rahmat