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Analysis Of The Level Of Satisfaction And Quality Of Excellent Service Clearance In Out At Pt. Adira Shipping Management Hanik, Kumila; Yulianto, Andri; Ningrum, Riza Setyo; Maharani, Atria
Journal of Business Management and Economic Development Том 2 № 01 (2024): January 2024
Publisher : Pt. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v2i01.317

Excellent service is an attempt to serve the needs of others by providing the best service. This study aims to test the hypothesis that there is an influence on the level of satisfaction and quality on excellent service, whether it affects the trust obtained, the effect of the level of satisfaction obtained on excellent service and agent quality on excellent service, and the effect of satisfaction level and quality on excellent service clearance in/out. This research is a survey research. The population in this study were all ships that had been agented by PT. Adira Shipping Management. The sampling technique used purposive sampling with a total sample of 60 crew members. The data analysis technique used is multiple regression. The results showed that there was a positive influence on the level of satisfaction with excellent service clearance in/out as evidenced by the tcount of 2.189, a significance value of 0.033>0.05 and a regression coefficient of 0.266. There is a positive effect of quality on excellent service clearance in/out as evidenced by the tcount of 3.932, a significance value of 0.000> 0.05 and a regression coefficient of 0.374; and finally there is the influence of the level of satisfaction and quality on clearance in/out excellent service with a Fcount of 56.731 and a significance of 0.000 <0.05.

The Effect of Plan Maintenance System and Crew Readiness on the Smooth Operation of MV. Asike Global at PT. Pelayaran Korindo Jakarta Ambar Muslim; Hanik, Kumila; Astriawati, Ningrum
Brilliant International Journal Of Management And Tourism Vol 2 No 3 (2022): October : Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i3.573

In ensuring the safety of shipping as a support for the smooth running of ship traffic at sea, it is necessary to have a crew member who is skilled, capable, and skilled. The purpose of this study is to determine the effect of the plan maintenance system and the readiness of the crew on the smooth operation of the MV. Asike Global at PT. Korindo Cruise Jakarta. The method used in this study was descriptive quantitative, where the sample used was 30 people. Sampling technique with saturated sampling. The type of data used is primary and secondary data, where primary data is obtained from questionnaires while secondary from literature and books. Data analysis techniques use Likert scale weighting, regression analysis, correlation coefficient analysis, determinant coefficient analysis, and hypothesis testing both simple and multiple. Based on the analysis and discussion, it shows that there is a positive and significant influence of the plan maintenance system on the smooth running of operations, there is a positive and significant influence of the readiness of the crew on the smooth operation, there is a positive and significant influence of the plan maintenance system and the readiness of the crew on the smooth operation of the MV. Asike Global at PT. Korindo Cruise Jakarta.

Pengukuran Tingkat Kedisiplinan Dan Kompetensi Terhadap Kecelakaan Kerja Pada Awak Kapal Hanik, Kumila; Yulianto, Andri; Budi Rizqi, Noor Aini
IWJ : Inland Waterways Journal Vol. 6 No. 1 (2024): Inland Waterways Journal (IWJ:April)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwj.v6i1.214

High discipline and hard work of the crew determine whether a task or responsibility is carried out properly, so that work accidents on board can be prevented as early as possible and the safety of the ship, crew and cargo is guaranteed. The purpose of this study is (1) to determine how discipline affects work accidents of crew in KM. Lawit, (2) to find out how the influence of competence on work accidents of Crew in KM. Lawit, (3) to find out how the influence of discipline and competence together on work accidents of Crew in KM. Lawit. This research includes field research or field research. Research place in KM. Lawit whose ship docked at Semarang Port. The data collection method uses Questionnaires/questionnaires, Documentation Sheets, Observation Sheets or Observations. The results of the study showed: (1) Discipline has a significant influence on the work accidents of ship crews in KM. Lawit, (2) there is an influence of crew competence on Work Accidents in Crew in KM. Lawit, (3) together there is an influence of discipline and competence on the work accidents of Crew in KM. Lawit.

Analisis Pengaruh Komitmen Dan Kreativitas Terhadap Capaian Kinerja Karyawan Pada PT. Jui Fa Internasional Foods Hanik, Kumila; Agusima, Dita
IWJ : Inland Waterways Journal Vol. 6 No. 2 (2024): Inland Waterways Journal (IWJ:Oktober)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

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Penelitian ini bertujuan untuk menganalisis pengaruh komitmen dan kreativitas terhadap kinerja karyawan PT Jui Fa Internasional Foods. Jenis penelitian ini menggunakan deskriptif kuantitatif dalam penelitian ini. Pengumpulan data dilakukan melalui kuesioner dengan menggunakan 12 item instrumen yang telah diuji reliabilitasnya. Hasil pengujian menunjukkan nilai Cronbach's Alpha sebesar 0,755 untuk komitmen dan 0,872 untuk kinerja capaian, yang keduanya melebihi ambang batas 0,60, menunjukkan reliabilitas yang tinggi. Uji normalitas melalui Kolmogorov-Smirnov serta pengujian multikolinieritas menunjukkan bahwa data berdistribusi normal dan tidak terjadi multikolinieritas antar variabel bebas. Analisis regresi sederhana menunjukkan bahwa komitmen dan kreativitas memiliki pengaruh positif signifikan terhadap kinerja, selain itu komitmen dan kreativitas bersama-sama mempengaruhi kinerja sebesar 29,3%, sedangkan sisanya dipengaruhi oleh faktor lain seperti lingkungan kerja dan disiplin, dengan pengaruh kreativitas yang lebih dominan.

ANALYSIS OF THE APPLICATION OF THE SINGLE SUBMISSION SYSTEM (SSM) ON THE EFFECTIVENESS OF FOREIGN CONTAINER SHIP CLEARANCE AT PT JASA CENTINA SENTOSA TANJUNG PERAK SURABAYA Putri, Priyadika Hastari; Setyawan, Suprihono; Hanik, Kumila
International Journal of Management, Business, and Social Sciences Vol. 3 No. 02 (2024): NOVEMBER
Publisher : Universitas Wahid Hasyim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/ijmbs.v3i02.12422

This study aims to analyze the effect of the Single Submission System (SSM) implementation on the effectiveness of clearance in and out activities of foreign container ships at PT Jasa Centina Sentosa at Tanjung Perak Port, Surabaya. The research method used is a combination (mixed methods) with a sequential explanatory design. Primary data were obtained through surveys and interviews with employees of PT Jasa Centina Sentosa, with a sample of 30 respondents. The independent variable in this study is the implementation of the Single Submission System (SSM) of the carrier, while the dependent variable is the effectiveness of the ship clearance process. Data were analyzed using simple linear regression. The results of the analysis show that the implementation of the Single Submission System (SSM) has a positive and significant effect on the effectiveness of the ship clearance process. The more optimal the implementation of SSM, the more effective the clearance in and out activities of foreign container ships at the port. This study also identified several obstacles that can hinder the implementation of SSM, such as less than optimal coordination between agencies and lack of education for system users

The Mechanism Of Imported Fabric Output And Distribution In The Performance Of The Bonded Warehouse Of Pt. Sunjaya Mentari Abadi Semarang Into Other Customs Areas In Indonesia Hanik, Kumila; Khoirunnisa, Melanisa; Setyawan, Suprihono
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.15636

Gudang berikat memainkan peran penting dalam mendukung kelancaran arus barang impor, terutama untuk industri tekstil yang sangat bergantung pada bahan baku dari luar negeri. PT. Sunjaya Mentari Abadi Semarang, sebagai salah satu penyedia layanan gudang berikat, menghadapi tantangan dalam proses pengeluaran dan pendistribusian barang impor fabric. Berbagai kendala seperti keterlambatan pengurusan dokumen dan kurangnya integrasi teknologi informasi berdampak pada efisiensi operasional dan kecepatan pengiriman. Penelitian ini mengeksplorasi bagaimana sistem pengelolaan gudang berikat dapat dioptimalkan untuk mengatasi hambatan tersebut. Dengan menggunakan pendekatan studi kasus, wawancara dan observasi langsung dilakukan untuk mendapatkan gambaran komprehensif mengenai proses administrasi dan distribusi barang. Temuan menunjukkan bahwa optimalisasi teknologi informasi, seperti penerapan sistem manajemen dokumen digital dan peningkatan infrastruktur berbasis IoT, dapat membantu mempercepat proses pengeluaran barang dan meningkatkan koordinasi antar pihak terkait. Solusi ini diharapkan dapat memperbaiki kinerja operasional gudang, meningkatkan kepuasan pelanggan, serta mendukung keberlanjutan industri tekstil di Indonesia.

The Influence of Ship To Ship (STS) Operational Efficiency and Weather Factors on the Smoothness of Cargo Distribution at PT. Ciomas Ariya Berkah Hanik, Kumila; Setiawan, Endrik Nofri; Yulianto, Andri; Latuheru, Paulina M
IWTJ : International Water Transport Journal Vol. 7 No. 1 (2025): International Water Transport Journal (IWTJ:April)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

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In this study, the researcher used a quantitative descriptive research method. This study aims to determine the effect of the variables studied, namely Ship to Ship (STS) Operational Efficiency and Weather Factors on the Smoothness of Cargo Distribution at PT. Ciomas Ariya Berkah. This research was conducted on a ship owned by the stevedoring company PT. Ciomas Ariya Berkah headquartered at Jl. Lingkar Selatan KM. 8.5 Link. Jerenong RT. 015 RW. 005 Kel. Lebak Denok Kec. Citangkil, Cilegon-Banten. While the effective research time took place from January to March 2025. The results of statistical testing with multiple linear regression equations obtained that partially the Ship to Ship (STS) operational efficiency variable on the smoothness of cargo distribution at PT. Ciomas Ariya Berkah. The results of statistical testing with multiple linear regression equations obtained that partially the weather factor variable on the smoothness of cargo distribution at PT. Ciomas Ariya Berkah. The results of statistical testing with multiple linear regression equations obtained that partially the weather factor variable on the smoothness of cargo distribution at PT. Ciomas Ariya Berkah. Where indicated by a significance value of 0.046.

The Effect of Plan Maintenance System and Crew Readiness on the Smooth Operation of MV. Asike Global at PT. Pelayaran Korindo Jakarta Ambar Muslim; Hanik, Kumila; Astriawati, Ningrum
Brilliant International Journal Of Management And Tourism Vol. 2 No. 3 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i3.573

In ensuring the safety of shipping as a support for the smooth running of ship traffic at sea, it is necessary to have a crew member who is skilled, capable, and skilled. The purpose of this study is to determine the effect of the plan maintenance system and the readiness of the crew on the smooth operation of the MV. Asike Global at PT. Korindo Cruise Jakarta. The method used in this study was descriptive quantitative, where the sample used was 30 people. Sampling technique with saturated sampling. The type of data used is primary and secondary data, where primary data is obtained from questionnaires while secondary from literature and books. Data analysis techniques use Likert scale weighting, regression analysis, correlation coefficient analysis, determinant coefficient analysis, and hypothesis testing both simple and multiple. Based on the analysis and discussion, it shows that there is a positive and significant influence of the plan maintenance system on the smooth running of operations, there is a positive and significant influence of the readiness of the crew on the smooth operation, there is a positive and significant influence of the plan maintenance system and the readiness of the crew on the smooth operation of the MV. Asike Global at PT. Korindo Cruise Jakarta.

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