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All Journal Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience) Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience)
Selvia Sarungu
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Computer Science & IT Electrical & Electronics Engineering Energy Engineering Immunology & microbiology Other

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Teknik Pengendalian Mutu Dengan Menggunakan Metode Diagram Pareto Dalam mencapai Customer Satisfaction Rachmasari Pramita Wardhani; Lukman; Selvia Sarungu; Siti Norhidayah
JURNAL TEKNOSAINS KODEPENA Vol. 4 No. 2 (2024): JURNAL TEKNOSAINS KODEPENA
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/jtk.v4i2.58

Abstract

Graphic analysis tools and methods are very useful tools that can help quality managers shed light on developing problems and one that has an important role in control engineering methods is the Pareto Diagram, a simple chart that can provide actionable insight into how prioritize quality management resources that are maintained or improved. In the world of service-based work, this Pareto diagram is used to determine the level of importance that must be prioritized for improvements. The object of writing this scientific work is to examine how customer service from a company operating in the service sector achieves customer satisfaction. It is not easy for companies in the service sector to achieve customer satisfaction. There are various complaints that must be accommodated and considered in order to provide solutions so that the maximum level of customer trust is achieved. Keywords: Pareto, Quality, Satisfaction, Service, Control
Penggunaan Metode Seven Tool Dengan Diagram Scatter Dalam Pembelajaran Pengendalian Mutu Secara Statistik Lukman; Rachmasari Pramita Wardhani; Selvia Sarungu; Irma Andrianti
JURNAL TEKNOSAINS KODEPENA Vol. 5 No. 1 (2024): Jurnal Teknosains Kodepena Volume 5 Nomor 1 Agustus 2024
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/teknosains.v5i1.81

Abstract

Abstract The research aims to provide information to academics, as well as students and the public who need information regarding the use of scatter diagrams in implementing problem solving. The method used is a descriptive qualitative and quantitative research method. And use scatter diagrams to process the data obtained. The data collected comes from literature studies as well as historical company data or assumptions used so that it can be processed as an example in classroom learning. From the results analyzed, a solution will be produced which can be used for managerial decision making (problem solving) using statistical techniques to take corrective action. Keywords: scatter diagram, statistic, quality, repair, problem solving, process, output Abstrak Penelitian bertujuan untuk memberikan informasi kepada akademisi , serta mahasiswa maupun masyarakat yang memerlukan informasi mengenai penggunaan diagram scatter dalam pemecahan masalah secara implementatif . Adapun Pada metode yang digunakan adalah metode penelitian kualitatif dan kuantitatif deskriptif yang menggunakan diagram scatter dalam mengolah data yang didapatkan. Data –data yang dikumpulkan berasal dari studi literature maupun data historis perusahaan atau asumsi yang digunakan sehingga yang dapat diolah sebagai contoh dalam pembelajaran kelas. Dari hasil yang dianalisa akan dihasilkan suatu solusi yang dapat menjadi pengambilan keputusan (problem solving) secara manajerial dengan menggunakan teknik statistik guna mengambil tindakan perbaikan. Kata Kunci: diagram scatter, statistic, mutu, perbaikan, pemecahan masalah, proses, hasil.
Teknik Pengendalian Mutu Dengan Menggunakan Metode Diagram Pareto Dalam mencapai Customer Satisfaction Rachmasari Pramita Wardhani; Lukman; Selvia Sarungu; Siti Norhidayah
JURNAL TEKNOSAINS KODEPENA Vol. 4 No. 2 (2024): JURNAL TEKNOSAINS KODEPENA
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/jtk.v4i2.58

Abstract

Graphic analysis tools and methods are very useful tools that can help quality managers shed light on developing problems and one that has an important role in control engineering methods is the Pareto Diagram, a simple chart that can provide actionable insight into how prioritize quality management resources that are maintained or improved. In the world of service-based work, this Pareto diagram is used to determine the level of importance that must be prioritized for improvements. The object of writing this scientific work is to examine how customer service from a company operating in the service sector achieves customer satisfaction. It is not easy for companies in the service sector to achieve customer satisfaction. There are various complaints that must be accommodated and considered in order to provide solutions so that the maximum level of customer trust is achieved. Keywords: Pareto, Quality, Satisfaction, Service, Control
Penggunaan Metode Seven Tool Dengan Diagram Scatter Dalam Pembelajaran Pengendalian Mutu Secara Statistik Lukman; Rachmasari Pramita Wardhani; Selvia Sarungu; Irma Andrianti
JURNAL TEKNOSAINS KODEPENA Vol. 5 No. 1 (2024): Jurnal Teknosains Kodepena Volume 5 Nomor 1 Agustus 2024
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/teknosains.v5i1.81

Abstract

Abstract The research aims to provide information to academics, as well as students and the public who need information regarding the use of scatter diagrams in implementing problem solving. The method used is a descriptive qualitative and quantitative research method. And use scatter diagrams to process the data obtained. The data collected comes from literature studies as well as historical company data or assumptions used so that it can be processed as an example in classroom learning. From the results analyzed, a solution will be produced which can be used for managerial decision making (problem solving) using statistical techniques to take corrective action. Keywords: scatter diagram, statistic, quality, repair, problem solving, process, output Abstrak Penelitian bertujuan untuk memberikan informasi kepada akademisi , serta mahasiswa maupun masyarakat yang memerlukan informasi mengenai penggunaan diagram scatter dalam pemecahan masalah secara implementatif . Adapun Pada metode yang digunakan adalah metode penelitian kualitatif dan kuantitatif deskriptif yang menggunakan diagram scatter dalam mengolah data yang didapatkan. Data –data yang dikumpulkan berasal dari studi literature maupun data historis perusahaan atau asumsi yang digunakan sehingga yang dapat diolah sebagai contoh dalam pembelajaran kelas. Dari hasil yang dianalisa akan dihasilkan suatu solusi yang dapat menjadi pengambilan keputusan (problem solving) secara manajerial dengan menggunakan teknik statistik guna mengambil tindakan perbaikan. Kata Kunci: diagram scatter, statistic, mutu, perbaikan, pemecahan masalah, proses, hasil.
Co-Authors Irma Andrianti Lukman Rachmasari Pramita Wardhani Siti Norhidayah