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All Journal Nawasena: Jurnal Ilmiah Pariwisata Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Manajemen Pariwisata dan Perhotelan Student Research Journal International Journal of Education, Vocational and Social Science
Nyayu Ully Auliana
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Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Penerapan Standar Operasional Prosedur Pelayanan Food & Beverage Service di Express Restaurant Dwi Hanadya; Nyayu Ully Auliana; Muhammad Andriansyah
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1469

Abstract

Standard operating procedures (SOPs) are very important to set work standards so as not to fall out of the standard rules. In the world of tourism, SOPs in hospitality are used to discipline employees so that every work done cannot be separated from the standards set. This research was conducted at Amaris Hotel Palembang, a two-star hotel that has restaurant facilities, ballrooms, hotel rooms, etc. In this study using observation methods, or discovery research that will examine how SOPs in the food and baverage section are implemented at Amaris Hotel. This research study found that every employee who works in the food and beverage section has fulfilled SOPs when working, even before work they have prepared SOP prefixes before employees go to restaurants. This is a priority to ensure that all work carried out is in accordance with SOPs and maintain food and beverage hygiene for hotel guests.
Perjalanan Songket: Transformasi Menghidupkan UMKM di Kota Palembang R.A Rodia Fitri Indriani; Marsinah Marsinah; Dwi Hanadya; Nyayu Ully Auliana; M. Bambang Purwanto
Cakrawala: Jurnal Pengabdian Masyarakat Global Vol. 3 No. 2 (2024): Cakrawala: Jurnal Pengabdian Masyarakat Global
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/cakrawala.v3i2.2643

Abstract

Songket, as one of Indonesia's textile cultural heritage, has a long history that reflects the richness of tradition and outstanding craftsmanship. However, in recent decades, songket has faced challenges that threaten its survival, including fashion changes, lack of artisan regeneration, and competition with modern textile products. This article explores the journey of songket from its heyday in the past to the revitalization efforts made to restore that glory in the modern era. Through a qualitative approach, this study explores strategies applied by various stakeholders, including craftsmen, designers, government, and communities, to maintain and promote songket as a relevant cultural product with high economic value. Case studies from various songket-producing regions in Indonesia show that design innovation, education, and cross-sector collaboration play an important role in this process. The results of this study provide insight into how reviving cultural heritage can be a source of pride and economic sustainability for local communities. In conclusion, songket's journey from heritage dreams to real glory is an inspiring example of how traditional cultural richness can be integrated into contemporary contexts to create sustainable benefits.
Pulau Kemaro : Simbol Toleransi Antaragama di Sumatera Selatan Fitria Marisya; Dwi Hanadya; Nyayu Ully Auliana; Sherly Malini; M. Bambang Purwanto
Cakrawala: Jurnal Pengabdian Masyarakat Global Vol. 3 No. 3 (2024): Cakrawala: Jurnal Pengabdian Masyarakat Global
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/cakrawala.v3i3.3058

Abstract

This Community Service (PKM) activity aims to promote and strengthen the values of interreligious tolerance in South Sumatra through the introduction and preservation of Kemaro Island as a symbol of tolerance. Kemaro Island is a small island in the Musi River, Palembang, which is known for the legend of love between a Chinese prince and a princess of Palembang as well as the existence of Buddhist temples that are side by side with the traditions of the local community. Through a series of activities such as workshops, seminars, cultural exhibitions, and educational tours, the program engages various elements of society, including youth, religious leaders, and academics, to understand the history and cultural values of Kemaro Island. This activity also includes training for local tour guides to be able to convey accurate and interesting information about Kemaro Island to visitors. In addition, this program seeks to increase public awareness of the importance of maintaining and preserving cultural sites as valuable heritage. It is hoped that through this activity, the community can better appreciate cultural and religious diversity and foster a spirit of tolerance and harmony in daily life. The results of this PKM activity will be documented in the form of scientific reports and publications, and are expected to be a model for other regions in developing and promoting the values of tolerance through local cultural heritage.
Kualitas Pelayanan Check-In Dan Check-Out Tamu Hotel Kelas Melati di Palembang Nyayu Ully Auliana; Dwi Hanadya
Nawasena: Jurnal Ilmiah Pariwisata Vol. 3 No. 2 (2024): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v3i2.1659

Abstract

This study was conducted to determine the quality of guest check-in and check-out services at Palembang jasmine class hotels. When making a reservation, check-in and check-out a receptionist will follow the hotel's Standard Operating Procedures. In this case, the Standard Operating Procedures are rules that must be carried out by all hotel employees in order to provide the desired quality of service. Jasmine class hotels in Palembang in checking in and checking out guests still have not implemented standard operational service procedures. This has an impact on the quality of service, such as allowing guests to have their needs for service not met. Therefore, a standard procedure for hotel check-in and check-out services has been prepared which is expected to improve the quality of service and meet the needs of hotel guests.
Pemenuhan Kebutuhan Pelayanan Kepada Jemaah oleh KBIHU dan Tour & Travel Haji dan Umroh Dwi Hanadya; Nyayu Ully Auliana
Nawasena: Jurnal Ilmiah Pariwisata Vol. 3 No. 2 (2024): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v3i2.1675

Abstract

This article examines the efforts made by the Hajj and Umrah Guidance Group (KBIHU) as well as tour and travel agents in meeting the service needs of Hajj and Umrah pilgrims. This study aims to identify the type of service provided, evaluate the quality of service, and measure the level of satisfaction of pilgrims with the services received. Data was collected through survey methods and interviews with congregations, as well as direct observation of the service process. The results of the study show that there are several important aspects in the service that are very concerned by the congregation, such as worship guidance, accommodation facilities, transportation, and health support. KBIHU and high-quality tour and travel agents are generally able to meet the expectations of pilgrims by providing comprehensive and professional services. However, there are also several obstacles and challenges faced in the service process, such as limited resources and ineffective coordination. This study suggests increasing training for service staff, improving facilities, and improving the coordination system to improve the quality of service to Hajj and Umrah pilgrims.
Socialization Of The Implementation Of The K3 Management System In Schools Kemas Muhammad Ade Isnaeni; Dwi Hanadya; Nyayu Ully Auliana
International Journal of Education, Vocational and Social Science Vol. 3 No. 01 (2024): Pebruary, International Journal of Education, vocational and Social Science (I
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijevss.v3i01.643

Abstract

One of the characteristics of construction projects is that they have a high risk of accidents. With the increasing use of sophisticated work tools, even though they have been equipped with safety systems, the risk of accidents is still getting bigger. Now, accidents are considered the result of incorrect organizational and management factors. Then the role of management is very meaningful in accident prevention. Community Service activities at SD IT Robbani Indralaya were carried out smoothly and ran according to the schedule that had been set. During the activity, participants enthusiastically followed the exposure displayed about school K3, the potential dangers that exist in schools, and efforts to control them. The results achieved from community service activities at SD IT Robbani Indralaya are: Increased knowledge about the basic concepts of school K3, Increased awareness of potential dangers from activities carried out at school. Understand efforts to control potential hazards that exist in the school environment. In conclusion, this paper discusses, the role of Occupational Safety and Health management system (OHSMS) is discussed from the function of the management function, the resources used, and other relevant aspects.
PENGEMBANGAN OBJEK WISATA KAMBANG IWAK PARK SEBAGAI PARU-PARU KOTA PALEMBANG Nyayu Ully Auliana; Dwi Hanadya; M Bambang Purwanto
Nawasena: Jurnal Ilmiah Pariwisata Vol. 1 No. 3 (2022): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v1i3.375

Abstract

This descriptive qualitative research was done in order to find out the development strategy for Kambang Iwak Park, a tourism site at Palembang city. It has been found that maintenance of public facilities around the park is not managed properly, trees that are brittle and prone to fall, moreover, the villagers have no awareness to the value of their environmental tourism. These facts are the main reason why researchers conducted this research. Data obtained by using observations, interviews, and documentation carried out in the Kambang Iwak Park. Data analysis using SWOT analysis (Strengths, Weaknes, Opportunities and Threat). The results showed that the Kambang Iwak tourism park needed to: 1. A Counseling to increase and raise awareness of villagers about the importance awareness of tourist sites, 2. providing counseling and teaching to the public so that they are aware of environmental cleanliness, 3. developing tourism attractions, 4. repairing and providing tourist attraction facilities and infrastructure, 5. to build a parking lot, 6. to create an environmentally friendly area.
Standar Reservasi Dalam Peningkatan Penjualan Kamar Di Hotel Duta Syariah Palembang Nyayu Ully Auliana
Student Research Journal Vol. 1 No. 1 (2023): Februari : Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sjryappi.v1i1.167

Abstract

Hotel Duta Syariah is a two-star hotel which has experienced a decline in room sales due to the impact of the co-19 pandemic. During a pandemic like this, to increase sales, an effective promotion strategy is needed so that room sales increase again. So, the purpose of this study is to find out how the promotion strategy carried out by Duta Syariah Hotel is to increase room sales during the Covid-19 pandemic. Data collection methods used are observation, documentation studies and interviews. For the data analysis method used is descriptive qualitative method. The results of the study show that the promotion strategy used by Hotel Duta Syariah to increase room sales during the Covid-19 pandemic is advertising, direct promotion and maximizing the use of sales promotion. The conclusion obtained is the result of the promotion strategy used in accordance with what was expected, there was an increase in room sales, especially during the post-covid period.
Co-Authors Dwi Hanadya Fitria Marisya Kemas Muhammad Ade Isnaeni M Bambang Purwanto M. Bambang Purwanto Muhammad Andriansyah R.A Rodia Fitri Indriani Sherly Malini Siti Helmyati