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All Journal Journal of Information System and Technology (JOINT) Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan
Sabariman
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Computer Science & IT Other

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Perancangan Chatbot pada PT Martindo Fine Foods Sebagai Solusi Peningkatan Efisiensi dan Layanan Lau, Eric; Yulianto, Andik; Sabariman
Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan Vol. 2 No. 4 (2024): Juli 2024
Publisher : LPPM Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/madani.v2i4.9603

Abstract

PT Martindo Fine Foods menghadapi tantangan dalam merespons pertanyaan pelanggan secara tepat waktu, yang berakibat pada ketidakpuasan pelanggan dan beban kerja yang tinggi bagi karyawan. Untuk mengatasi permasalahan ini, penelitian ini bertujuan untuk merancang dan mengimplementasikan sistem chatbot yang dapat meningkatkan efisiensi operasional dan kualitas layanan pelanggan. Metode penelitian meliputi observasi, analisis kebutuhan, dan perancangan aplikasi. Hasil implementasi menunjukkan bahwa chatbot pada whatsapp mampu merespons berbagai pertanyaan umum pelanggan dengan cepat dan akurat, sehingga mengurangi jumlah pertanyaan yang harus ditangani secara manual oleh karyawan.
Analisis Dan Perancangan Program Inventori Pada Lucky Com Sama, Hendi; Siahaan, Mangapul; Syahputra, Bayu; Sabariman; Adi
Journal of Information System and Technology (JOINT) Vol. 6 No. 1 (2025): Journal of Information System and Technology (JOINT)
Publisher : Program Sarjana Sistem Informasi, Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/joint.v6i1.10372

Abstract

Lucky Com is a company where this company is engaged in the distribution of mobile phone accessories such as earphones, power banks, chargers, cables and so on. There are many types of goods available at Lucky Com so that there is a problem in recording stock which is done manually an error occurs. The author would like to provide input with the hope that it can be useful to overcome this problem by creating a web-based inventory system that can facilitate recording stock and goods transactions. The web-based inventory system can be processed by utilizing the PHP programming language and using hosting as a storage space that can be accessed online so that the system can be accessed online as well, and the author also uses a domain as the website address that will be created
Co-Authors Adi Alexsandro Andik Yulianto Haeruddin Lau, Eric Sama, Hendi Siahaan, Mangapul Syahputra, Bayu