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All Journal Indonesian Journal of Law and Economics Review JURNAL BARUNA HORIZON
Ester Kalangi, Meyti Hanna
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Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH KEPEMIMPINAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA KARYAWAN PT ANUGERAH TIRTA SAMUDRA Prastyorini, Juli; widyawati, Nur; Kristiawati, Indriana; Ester Kalangi, Meyti Hanna; priyohadi, Nugroho dwi; Priyanto, Edi; Arisanti, Dian; ., mudayat
Jurnal Baruna Horizon Vol 7 No 1 (2024): JURNAL BARUNA HORIZON
Publisher : Sekolah TInggi Ilmu Administrasi dan Manajemen Kepelabuhan (STIAMAK) Barunawati Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52310/jbhorizon.v7i1.140

Abstract

Abstract. This research aims to test and analyze the direct and indirect influence on employee performance through job satisfaction at PT. Tirta Samudra Award (Artamuda). The variables used in this research are leadership as an independent variable, satisfaction as an intervening variable and performance as a dependent variable. This type of research is eksplanatory research. The number of samples used in the research was 32 employees of PT. Anugerah Tirta Samudra (Artamuda) with the sampling technique used, namely total sampling, where all members of the population are used as research samples. The data analysis technique used is path analysis using SmartPLS. The results show that leadership, both directly and indirectly through job satisfaction, has a significant and positive influence on the performance of PT employees. Tirta Samudra Award (Artamuda). Abstrak. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh langsung maupun tidak langsung terhadap kinerja karyawan melalui Kepuasan kerja di PT. Anugerah Tirta Samudra (Artamuda). Variabel yang digunakan dalam penelitian ini yaitu kepemimpinan sebagai variabel independen, kepuasan sebagai variabel intervening dan kinerja sebagai variabel dependen. Jenis penelitian ini adalah penelitian eksplanatory. Jumlah sampel yang digunakan dalam penelitian sebanyak 32 karyawan PT. Anugerah Tirta Samudra (Artamuda) dengan teknik pengambilan sampel yang digunakan yaitu total sampling, dimana semua aggota populasi digunakan sebagai sampel penelitian. Teknik analisis data yang digunakan yaitu menggunakan analisis jalur dengan menggunakan SmartPLS. Hasil menunjukkan bahwa kepemimpinan baik secara langsung maupun tidak langsung melalui kepuasan kerja memiliki pengaruh yang signifikan dan positif terhadap kinerja karyawan PT. Anugerah Tirta Samudra (Artamuda).
Mediating Role of Corporate Image in the Relationship between Service Quality and Customer Satisfaction: A Study of PT. Pelindo Energi Logistik: Peran Mediasi Citra Perusahaan dalam Hubungan antara Kualitas Pelayanan dan Kepuasan Pelanggan: Studi pada PT. Pelindo Energi Logistik Kristiawati, Indriana; Ester Kalangi, Meyti Hanna; Utomo, Utomo
Indonesian Journal of Law and Economics Review Vol. 18 No. 3 (2023): August
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijler.v18i3.931

Abstract

This quantitative research aimed to investigate the relationship between service quality, corporate image, and customer satisfaction at PT. Pelindo Energi Logistik. The study utilized path analysis and Sobel test to analyze the data collected from a sample of 30 companies who were customers of PT. Pelindo Energi Logistik. The findings revealed that service quality significantly influenced corporate image (p < 0.05) and customer satisfaction (p < 0.05). Additionally, corporate image had a significant impact on customer satisfaction (p < 0.05). Moreover, corporate image was found to mediate the relationship between service quality and customer satisfaction, indicating its crucial role in strengthening the effect of service quality on customer satisfaction. These results emphasize the importance of enhancing service quality and maintaining a positive corporate image to ensure customer satisfaction in the logistics industry. The study contributes to the existing body of knowledge by providing valuable insights for global researchers and professionals in the field of service quality, corporate image, and customer satisfaction in the logistics sector. Highlight: Service quality significantly influences company image, indicating the impact of service provision on the perception of the company. Service quality plays a crucial role in determining customer satisfaction, emphasizing the importance of delivering satisfactory services to meet customer expectations. The company's image significantly affects customer satisfaction, underscoring the role of a positive corporate image in enhancing customer satisfaction levels. Keyword: Company Image, Service Quality, Customer Satisfaction, Mediation, Logistics Industry
Co-Authors ., mudayat Arisanti, Dian Edi Priyanto Kristiawati, Indriana Prastyorini, Juli Priyohadi, Nugroho Dwi Utomo Utomo Widyawati, Nur