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Sukawati, Herlina
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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BUDAYA ORGANISASI DAN INOVASI PELAYANAN TERHADAP EFEKTIFITAS PELAYANAN DI MALL PELAYANAN PUBLIK KABUPATEN MAROS Sukawati, Herlina; Widyawati, Widyawati; Sulmiah, Sulmiah
Jurnal Administrasi Negara Vol 30 No 1 (2024): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v30i1.2801

Abstract

The presence of a public service mall as a regional government step in creating a new service system and adapting to community demands has not been completely successful in providing quality services to the community. The fear of failure, lack of incentive to innovate, lack of employee development and learning in improving performance, as well as lack of employee understanding of service programs, are the main problems in providing services at the Public Service Mall. This problem is indicated to occur in the organizational aspect, so this research was conducted to determine the influence of organizational culture and public service innovation on the effectiveness of public services at the Maros Regency public service mall. So that researchers can easily find the magnitude of the influence of organizational culture and service innovation on the effectiveness of public services, quantitative research methods are used. The sample in this study amounted to 98 people. Data sourced from distributing questionnaires was analyzed using the SmartPLS 4.0 application. The results of the analysis show that the effectiveness of public services at the Maros Regency Public Service Mall is predominantly influenced by Organizational Culture. The influence given is 14.9%. Public Service Innovation does not have an impact on increasing service effectiveness at the Maros Regency public service mall. Taken together, organizational culture and service innovation do not affect the effectiveness of public services. As the dominant variable in the research, organizational culture also influences the implementation of service innovation in Maros Regency public service malls by 41.6%. The Maros Regency Government, in maximizing the role of the Public Service Mall in improving the quality of public services, needs to maximize strategic innovation and governance innovation, because a strong organizational culture also needs to be supported by achievement and management strategies, to achieve the mission of increasing the effectiveness of public services in Maros Regency.
Respon Guru terhadap Platform Merdeka Mengajar dalam Digitalisasi Pendidikan di Kabupaten Gowa: Penelitian Suarlin; Sukawati, Herlina; Hardiyanti Arhas, Sitti; MY, Nurfadila
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 4 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 4 (April 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v3i4.928

Abstract

This study aims to analyze teachers' responses to the convenience and ease of use of Merdeka Mengajar Platform and evaluate its impact on teaching skills and professional competence of teachers in Gowa Regency. This research also identifies the obstacles faced and the level of teacher satisfaction with the platform as part of the digital transformation of education. The method used is descriptive quantitative with survey techniques through a Likert scale questionnaire. The research was conducted in Gowa Regency involving teachers from various levels of education as respondents. Validity test was conducted through Pearson correlation analysis, while reliability was tested using Cronbach's Alpha. Data analysis was conducted using descriptive statistics. The results showed that teachers responded very positively to the convenience and ease of use of the PMM, with high ratings on the aspects of appearance, navigation, and feature relevance. PMM is proven to improve pedagogical skills, teaching confidence, and creativity in using ICT. However, significant barriers still arise in the form of limited internet networks, devices, and time. The implications of this study suggest the need for policy interventions related to improving digital infrastructure and ongoing technical assistance training to support the continued use of this platform in the national education ecosystem.
Co-Authors Hardiyanti Arhas, Sitti MY, Nurfadila Suarlin Sulmiah, Sulmiah Widyawati Widyawati