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All Journal Formosa Journal of Sustainable Research (FJSR) JWM (JURNAL WAWASAN MANAJEMEN) Journal of Physical Education Health and Sport
Riansyah
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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PENINGKATAN KEPUASAN KONSUMEN MELALUI KUALITAS PELAYANAN DAN HARGA Riansyah; Endang Silaningsih; Andari, Titiek Tjahja
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 1 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i1.267

Abstract

Perusahaan pada bidang pengendalian hama sudah banyak terdapat di jabodetabek, salah satunya bisnis dibidang jasa pengendalian hama. Banyaknya jumlah jasa pengendalian hama mengakibatkan peningkatan dengan jumlah usaha yang bersifat sejenis menyebabkan persaingan yang semakin ketat. Strategi yang dapat dilakukan untuk memenangkan persaingan adalah memberikan kepuasan bagi konsumen. Faktor yang berperan penting dalam menciptakan kepuasan konsumen diantaranya adalah kualitas pelayanan dan harga. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga secara simultan dan parsial terhadap kepuasan konsumen pada PT. Lasturi Karya Jasa Depok. Subjek dari penelitian ini adalah konsumen PT. Lasturi Karya Jasa sebanyak 60 konsumen sebagai anggota sampel. Bentuk penelitian ini adalah deskriptif dan verifikatif. Prosedur pengumpulan data dalam penelitian ini menggunakan dokumentasi, studi Pustaka dan penyebaran kuesioner. Metode analisis data yang digunakan adalah analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan harga dengan kriteria baik. Secara simultan dan parsial kualitas pelayanan dan harga berpengaruh positif dan signifikan terhadap kepuasan konsumen.
Development of Public Service Information System for Local Government Riansyah; Elyandi, Juli; Saskia, Dwi Putri; Sinaga, Eki Rosnita; Matondang, Adinda Rizki Ramadhana; Padang, Ratnauli; Arnita, Vina
Formosa Journal of Sustainable Research Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v4i1.13724

Abstract

This study aims to develop an innovative public service information system for local governments to improve efficiency and transparency. Using a mixed-methods approach, the study involved qualitative interviews with 50 local government officials to identify existing challenges and a quantitative survey with 200 citizens to measure satisfaction and service efficiency. The system is equipped with real-time application tracking, integrated data management, and automated notifications. Key findings show significant improvements in public service efficiency, with average turnaround time reduced from 5 to 2 days, and citizen satisfaction increased from 65% to 85%. Furthermore, the study emphasizes the importance of involving end-users in the development process, ensuring that their feedback is used for continuous system improvements that are relevant to user needs. In conclusion, the study shows that the developed system not only improves operational efficiency and transparency but also significantly increases public trust in local government services
The Effect of Game-Based Learning in Physical Education to Improve Social Interaction and Physical Fitness of Students at State Junior High school 40 Bandung Salsa Nabila Wardhani; Reshandi Nugraha; Riansyah
Journal of Physical Education Health and Sport Vol. 12 No. 2 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jpehs.v12i2.39782

Abstract

This study aims to examine the effect of Game-Based Learning (GBL) in Physical Education (PE) learning on social interaction and physical fitness of junior high school students. The method used is a quasi-experimental design with a Non-randomized Control Group Pretest-Posttest Design. The research subjects consisted of 62 eighth-grade students of State Junior Higschool 40 Bandung who were divided into an experimental group and a control group. Social interaction was measured using the Social Provisions Scale (SPS) questionnaire, while physical fitness was measured through the Nusantara Student Fitness Test (TKPN) which includes the Pacer Test, V-Sit and Reach, Sit Up, and Squat Thrust. The results of the analysis showed that social interaction data were normally distributed and were analyzed using a Paired Sample t-Test, while physical fitness data were not normally distributed and were analyzed using the Wilcoxon Signed-Rank Test. The Mann-Whitney U Test was used to compare improvements between groups. The results showed a significant increase in social interaction and physical fitness in the experimental group, while the control group showed no significant changes. Effect size analysis showed a large effect on social interaction (r=0.56) and a moderate effect on physical fitness (r=0.46). These findings indicate that Game-Based Learning is effective in improving the quality of physical education (PE) learning in junior high schools.
Co-Authors Elyandi, Juli Endang Silaningsih Matondang, Adinda Rizki Ramadhana Nugraha, Reshandi Padang, Ratnauli Salsa Nabila Wardhani Saskia, Dwi Putri Sinaga, Eki Rosnita Titiek Tjahja Andari Vina Arnita