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Journal : Indonesian Journal of Global Health research

Factors Influencing Patient Satisfaction Desmon, Desmon; Hasbullah, Hasbullah; Yudhinanto, Yudhinanto
Indonesian Journal of Global Health Research Vol 6 No 6 (2024): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v6i6.5373

Abstract

The quality of health services needs to be improved because of the needs of the community in accordance with the standards of resource utilization in a fair, efficient, and effective manner. With the limitations of the government and community, health services are still carried out safely and satisfactorily in accordance with good norms and ethics. Health services in hospitals, health centers, clinics or other health institutions are components that are interrelated, interdependent, and influence each other. This study aims to determine the effect of reliability, responsiveness, and assurance variables simultaneously and partially on patient satisfaction at the Ismadana Muaradua Clinic. This study uses a quantitative method with 100 respondents. Data was collected directly from respondents using a previously prepared questionnaire The analysis tool uses multiple linear regression. The results of the study showed that both simultaneously (F-test) and partially (t-test) concluded that the variables Reliability (X1), Responsiveness (X2), and Assurance (X3) have a significant effect on Patient Satisfaction (Y).
The Influence of Motivation, Achievement, Work Experience and Competencies on the Performance of Mental Nurses PH, Livana; Desmon, Desmon; Yudhinanto, Yudhinanto; Alie, Maria Septijantini; Oktaria, Eka Travilta
Indonesian Journal of Global Health Research Vol 6 No 6 (2024): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v6i6.5995

Abstract

Performance in terms of quality and quantity achieved by an employee in carrying out his duties in accordance with the responsibilities given to him. Factors that can influence performance are motivation, competence, leadership, achievement, work environment and work experience. The aim of this research was to determine the influence of motivation, achievement, work experience and competency on the performance of nurses at RSJD Dr Amino Gondohutomo, Central Java Province. The method used in this research was quantitative descriptive, the number of samples used was 71 respondents from part of the existing population which had been obtained using the Slovin technique. The results of this research showed that the four variables of motivation, achievement, work experience and competence simultaneously influenced the performance of nurses at RSJD Dr Amino Gondohutomo, Central Java Province. The results of the motivation variable partially influence the performance of nurses at RSJD Dr Amino Gondohutomo, Central Java Province. The results of the achievement variable partially influence the performance of nurses at RSJD Dr Amino Gondohutomo, Central Java Province. The results of the work experience variable partially influence the performance of nurses at RSJD Dr Amino Gondohutomo, Central Java Province. The results of the competency variable partially influence the performance of nurses at RSJD Dr Amino Gondohutomo, Central Java Province. Suggestions are expected to use other independent variables, for example education, work discipline, wages, leadership, workload and so on.