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All Journal Journal of Social And Economics Research Jurnal Riset Manajemen
Nadia Jasmine
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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ANALISIS PERAN KEPEMIMPINAN TERHADAP KINERJA PERUSAHAAN DALAM PERSPEKTIF BUDAYA ORGANISASI: STUDI KASUS PADA SKANDAL PERUSAHAAN TOSHIBA Aisyah Bunga Chaidir; Guntur Haludin; Rosi Rahmawati; Nadia Jasmine; Dewi Swangsa; Marcelina Putri Widayanto
Journal of Social and Economics Research Vol 6 No 1 (2024): JSER, June 2024
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v6i1.446

Abstract

Penelitian ini membahas peran kepemimpinan dalam membentuk budaya organisasi dan dampaknya terhadap kinerja perusahaan, dengan fokus pada studi kasus skandal perusahaan Toshiba Corporation pada tahun 2015. Melalui pendekatan kualitatif dan analisis dokumen, penelitian ini mengungkap bagaimana gaya kepemimpinan yang menekankan hasil di atas integritas, serta tekanan manajemen terhadap bawahan, menciptakan lingkungan di mana praktik-praktik akuntansi tidak etis berkembang. Budaya organisasi yang menekankan kesetiaan kepada atasan dan menghindari pelaporan pelanggaran juga memperparah situasi. Skandal Toshiba memiliki dampak yang signifikan terhadap kinerja perusahaan, termasuk hilangnya kepercayaan investor, anjloknya harga saham, dan tercorengnya reputasi perusahaan. Skandal Toshiba menunjukkan bahwa kepemimpinan memainkan peran sentral dalam membentuk budaya organisasi, yang pada gilirannya mempengaruhi kinerja perusahaan secara keseluruhan. Temuan penelitian ini memberikan pemahaman yang mendalam tentang pentingnya kepemimpinan yang etis dan budaya organisasi yang sehat dalam mencapai kinerja yang berkelanjutan bagi perusahaan. Budaya organisasi harus dibangun dengan berlandaskan nilai-nilai seperti kejujuran, transparansi, dan akuntabilitas.
Pengaruh Kualitas Pelayanan Gojek dan Harga, terhadap Kepuasaan Konsumen pada Layanan Go Ride Raysha Naya Putri Fadillah; Bunga Karnelia; Nadia Jasmine
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2759

Abstract

This study aims to analyze the effect of service quality and price on customer satisfaction on Go-Ride services from Gojek. With the rapid development of information and communication technology, online transportation services such as Gojek have become the main solution for people in meeting mobility needs, which require comfort, time efficiency, and affordable prices. High service quality and competitive prices are key factors in creating customer satisfaction. This study uses a qualitative approach with literature studies as the main method, collecting data from various sources such as scientific articles, publications, and related research reports. The results of the study indicate that Gojek's service quality, which includes response speed, punctuality, driver attitude, and safety and comfort during the trip, has a significant positive effect on customer satisfaction. In addition, the price of Go-Ride services also contributes to the level of consumer satisfaction. This study found that customers who experience good service quality tend to be more satisfied and loyal to Gojek services. The results of this study provide important insights for Gojek to continue to improve the quality of its services and maintain competitive prices to meet customer satisfaction, which in turn can strengthen customer loyalty and the company's competitiveness in the online transportation industry.
Co-Authors Aisyah Bunga Chaidir Bunga Karnelia Dewi Swangsa Guntur Haludin Marcelina Putri Widayanto Raysha Naya Putri Fadillah Rosi Rahmawati