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Journal : Journal of Publicness Studies

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Pelayanan Pencatatan Nikah di Kantor Urusan Agama (KUA) Kecamatan Palu Barat Kota Palu ahmad saeful, ahmad saeful; Suasa; Tawil, Yulizar Pramudika
JPS: Journal of Publicness Studies Vol 1 No 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1303

Abstract

Penelitian ini bertujuan untuk mengetahui pelayanan pencatatan nikah di Kantor Urusan Agama (KUA) Palu Barat. Jenis penelitian ini menggunakan tipe penelitian Deskriptif dan dasar penelitian kualitatif.Informan dalam penelitian ini berjumlah 6 orang. Teknik pengumpulan data dilakukan melalui studi Kepustakaan dan studi lapangan melalui observasi,wawancara dan dokumentasi.Jenis data terdiri data primer dan data sekunder. Analisis data meliputi pengumpulan data, kondensasi data, penyajian data dan penarikan kesimpulan. Teori yang digunakan dari Zeithaml, Parasuraman dan Berry, (1990) dalam Ratminto dan Winarsih (2005) bahwa ada lima aspek yang digunakan dalam penelitian ini yaitu Bukti langsung, Kehandalan,Daya Tanggap,Jaminan dan Kepedulian. Berdasarkan hasil penelitian menunjukan bahwa Pelayanan Pencatatan Nikah Di Kantor Urusan Agama (KUA) Palu Barat. belum sepenuhnya terlaksanakan dengan baik. Dimensi pokok pelayanan di Kantor Urusan Agama (KUA) Palu Barat seperti Bukti langsung, Kehandalan, Daya tanggap, jaminan dan kepedulian sudah dilaksanakan.akan tetapi, dari Bukti Langsung dan Reability Di Kantor Urusan Agama (KUA) Palu Barat belum dilaksanakan secara maksimal.Hal ini dibuktikan dengan kurangnya fasilitas dan prasarana di Kantor Urusan Agama (KUA), kurangnya fasilitas dan prasarana berupa kursi,mesin printer dan komputer sehingga memperlambat kinerja pegawai dalam melakukan pelayanan pencatatan nikah Di Kantor Urusan Agama (KUA) Palu Barat, Kemudian dari segi keandalan (reliability) masi adanya kendala pada saat melakukan pendaftaran administrasi masi terdapat ketidaksinkronan dokumen identitas diri calon pengantin dan masi terdapat beberapa pegawai yang belum paham dalam mengoprasikan fasilitas berupa komputer sehingga menjadi kendala bagi para calon pengantin dalam melakukan proses pendaftaran.
Manajemen Kearsipan Di Kantor Desa Tampiala Kecamatan Dampal Selatan Kabupaten Tolitoli Regita, Sri; Suasa; Farista, Gita
JPS: Journal of Publicness Studies Vol 1 No 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1621

Abstract

This research aims to determine how archival manangement is in the Tampiala village office. The basics of this research is observation and this type of research was conducted at the Tampiala village office South Dampal sub-district Tolitoli district, which examines archival management. In terms of implementation, each person in charge has an important specific task. So that complete supporting facilities are needed in carrying out their duties and obligations. To increase the sense of respontibility in completing tasks and work and the trust given. In this study reseaerches involved 5 (five) informants namely the Tampiala village head, Tampiala village Secretary, planning section, welfare sections, and government section. In conducting research, the author uses the theory of sularso mulyono which refers to 3 (three) aspects namely receiving letters, storing or placing archives, and finding back archives. Based on the results of the research obtained, it can be cocluded that arcival management at the Tampiala Village Office South Dampal district Tolitoli Regency in the aspect of receiving letters has been running well, but three are several aspect that need to be addresed, such as in the aspects of archive storage or placement and archive retreval that need to be addresed, including storage because the facilities and infrastructure are not sufficient, for example, sufficient cabinets, so there are several archives on the table, to use boxes to store archives.And the retreval of archives has not been running effectively where there are no experts in managing in the field of archives, so it needs to be understood that the management of archives at the Tampiala village office south Dampal District tolitoli regency requires a long time and delays in finding archives.
PERAN SATUAN POLISI PAMONG PRAJA DALAM MENERTIBKAN PEDAGANG KREATIF LAPANGAN DI PASAR INPRES MANONDA KOTA PALU Ayu, Putri; Suasa; Samsu, M. Kafrawi Al-Kafiah
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

The aim of this research is to find out the extent of the role of the Civil Service Police Unit in controlling Creative Field Traders at the Manonda Inpres Market, Palu City. The basis of this research is descriptive qualitative. Data and material collection was carried out through observation, interviews and documentation. Interviews were conducted with 8 informants. The location of this research is at the Civil Service Police Unit Office and Manonda Inpres Market, Palu City. This research uses Sutarto's theory which includes: (1) Role Conceptions, (2) Role Expectations, (3) Role Implementation. The data analysis used in this research is Miles, Huberman and Saldana, including data collection, data condensation, data presentation and drawing conclusions. The results of this research show that the role of the Civil Service Police Unit in controlling Creative Field Traders at the Manonda Inpres Market, Palu City has not been fully implemented well, which can be seen from 1 aspect that is implemented well and 2 aspects that are not implemented well starting from the Civil Service Police Unit have carried out control of the Creative Field Traders in accordance with the concept they prepared to carry out the control. It is the hope of the Civil Service Police Unit that Creative Field Traders comply with the applicable rules and regulations. The implementation of control is not yet running optimally because there are Creative Field Traders who are still violating existing rules and this has resulted in the expectations and implementation of control by the Civil Service Police Unit not going well.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA PUSAT KESEHATAN MASYARAKAT DI DESA KALEKE KECAMATAN DOLO BARAT KABUPATEN SIGI Lestari, Wanda Try; Suasa; Erdiyansyah
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to determine whether there is an influence of service quality on patient satisfaction at Kaleke Health Center located in Kaleke Village, West Dolo District. The data collected includes primary and secondary data. Data collection methods involve library research, observation, questionnaires, and documentation. To complete the data in this study, the researcher distributed questionnaires to 100 respondents with a total population of 2508 individuals. This research uses the Service Quality Theory by Parasuraman, Zeithhaml, and Berry (2011), and Patient Satisfaction from Boy S. Sabarguna (2008). The data analysis technique used is simple linear regression. Based on the research results, it is shown that the service quality variable has a positive effect on patient satisfaction at Kaleke Health Center in Kaleke Village, West Dolo District, as indicated by the F value being greater than the F table, with an F value of 116.817 and an R value of 0.737, which is in the interval indicating a "strong" influence. This means that if the quality of service changes, patient satisfaction will also experience a strong change.
PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH PENDAU TAMBU KECAMATAN BALAESANG KABUPATEN DONGGALA Rialdi, Muhammad; Suasa; Afandi, Muhammad
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

Public service is the provision of services or serving the needs of people or communities and organizations that have an interest in the organization, in accordance with the basic rules and procedures determined and aimed at providing satisfaction to service recipients. This study aims to find out the extent of health services at the Pendau Tambu Regional General Hospital, Balaesang District, Donggala Regency. The method used in this study is a qualitative approach with the Field Research method with a total of 5 informants. The data used consisted of secondary data obtained from Pendau Tambu Hospital, Balaesang District, Donggala Regency, as well as primary data obtained through direct observation and direct interviews with informants. Data analysis is carried out by data collection, data condensation, data display and conclusion drawing/verification. The results of the study show that services at Pendau Tambu Hospital, Balaesang District, Donggala Regency still encounter various obstacles. Starting with the encounter of problems in the Tangibles aspect , namely from the location of the hospital to the neatness of the employees in providing services, all of them experienced obstacles and were not optimal, and also the Realism aspect was still not optimal and encountered problems in the hospital, in the Responsiveness aspect it was quite satisfactory, while the Assurance aspectencountered a problem, namely that there was unclear information from the hospital to the patient, but for the education they had and the friendly nature had been maximized by the staff so that it could cause a feeling of security, and for Emphaty it was maximum. Therefore, this study suggests the need for a thorough evaluation and improvement from the Regional Government to the hospital, and the hospital needs innovation to improve the services of Pendau Tambu Hospital, Balaesang District, Donggala Regency in the future.
Strategi Humas Palang Merah Indonesia Dalam Meningkatkan Kesadaran Masyarakat Untuk Donor Darah Sukarela Di Kabupaten Banggai Sari, Devi Novita Indah; Suasa; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 2 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to explore the "Public Relations Strategy of PMI Banggai Regency in Increasing Public Awareness for Voluntary Blood Donation". The research is descriptive in nature, with a qualitative approach. Data collection techniques include observation, interviews, and documentation to gather primary and secondary data, which are analyzed using SWOT analysis. This study uses Kotten's theory as cited in Salusu (2006; 104-105), Corporate Strategy, Program Strategy, Resource Support Strategy, and Institutional Strategy). The study involves 10 informants. The results of the study indicate that the public relations strategy implemented by PMI Banggai Regency has successfully increased public awareness, especially through collaboration with various stakeholders and social media. However, challenges remain, particularly among the younger generation. To further enhance awareness, corporate development strategy should be the main focus. Strengthening collaborations with government agencies, the private sector, educational institutions, and expanding networks to the village level can help reach a broader population. Additionally, innovation in educational approaches is necessary to attract attention and deepen the community's understanding of the importance of voluntary blood donation.
Manajemen Dana Desa (Studi: Desa Abason Kecamatan Totikum Kabupaten Banggai Kepulauan) Pratiwi, Arum; Suasa; Afandi, Muhammad
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

Management in Abason Village by activity implementers is not yet fully effective. This can be seen in the Village Fund planning process, the community has not fully participated or the community has not been involved enough in both the planning and implementation processes. The process of organizing the structure and management of village funds is not yet optimal because their human resources are determined not to match their capabilities In the actuating process in moving village officials to complete their duties and responsibilities in accordance with community needs, the programs implemented have not run optimally, such as development programs that have not been on target. And the controlling process is still weak, this can be indicated by the transparency of the Village government which is still closed, resulting in a lot of criticism from the community.
Co-Authors ahmad saeful, ahmad saeful Arum Pratiwi Ayu, Putri Daswati Daswati ERDIYANSYAH, ERDIYANSYAH Fadilah , Nilza Fahry Aprial Mahmud Farista, Gita Lahay, Marthiana Lestari, Wanda Try M. Kafrawi Al-Kafiah Samsu Moh ahdi Muhammad Afandi Nuraisyah Nurhannis Nurhayati Ambo Regita, Sri RIALDI, MUHAMMAD Rizki, Mohamad Sari, Devi Novita Indah Sasterio Yulizar Pramudika Tawil