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Manajemen Dana Desa (Studi: Desa Abason Kecamatan Totikum Kabupaten Banggai Kepulauan) Pratiwi, Arum; Suasa; Afandi, Muhammad
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

Management in Abason Village by activity implementers is not yet fully effective. This can be seen in the Village Fund planning process, the community has not fully participated or the community has not been involved enough in both the planning and implementation processes. The process of organizing the structure and management of village funds is not yet optimal because their human resources are determined not to match their capabilities In the actuating process in moving village officials to complete their duties and responsibilities in accordance with community needs, the programs implemented have not run optimally, such as development programs that have not been on target. And the controlling process is still weak, this can be indicated by the transparency of the Village government which is still closed, resulting in a lot of criticism from the community.
Pelayanan Administrasi Terpadu Di Kecamatan Sojol Utara Kabupaten Donggala Fadilah , Nilza; Daswati; Suasa; Lahay, Marthiana
Arus Jurnal Sosial dan Humaniora Vol 5 No 3: Desember (2025)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v5i3.1863

Abstract

Penelitian ini bertujuan menganalisis kualitas Pelayanan Administrasi Terpadu (PATEN) di Kecamatan Sojol Utara, Kabupaten Donggala. Latar belakang penelitian berangkat dari masih ditemukannya kendala pelayanan seperti keterbatasan sarana prasarana, rendahnya penguasaan teknologi aparatur, serta belum optimalnya daya tanggap terhadap kebutuhan masyarakat. Penelitian menggunakan metode deskriptif kualitatif dengan pendekatan fenomenologis melalui wawancara, observasi, dan dokumentasi terhadap aparatur kecamatan dan masyarakat pengguna layanan. Hasil penelitian menunjukkan bahwa kualitas pelayanan PATEN tergolong cukup baik berdasarkan lima dimensi Parasuraman. Aparatur dinilai ramah dan responsif, namun masih diperlukan peningkatan pada fasilitas fisik, kecepatan layanan, dan kompetensi aparatur. Penelitian menyimpulkan bahwa peningkatan kualitas pelayanan publik memerlukan penguatan sumber daya manusia dan perbaikan sarana prasarana untuk mewujudkan pelayanan yang lebih efektif dan berorientasi pada kepuasan masyarakat.
Co-Authors ahmad saeful, ahmad saeful Arum Pratiwi Ayu, Putri Daswati Daswati ERDIYANSYAH, ERDIYANSYAH Fadilah , Nilza Fahry Aprial Mahmud Farista, Gita Lahay, Marthiana Lestari, Wanda Try M. Kafrawi Al-Kafiah Samsu Moh ahdi Muhammad Afandi Nuraisyah Nurhannis Nurhayati Ambo Regita, Sri RIALDI, MUHAMMAD Rizki, Mohamad Sari, Devi Novita Indah Sasterio Yulizar Pramudika Tawil