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All Journal Jurnal Ilmiah Research and Development Student Jurnal Ilmiah Research Student JURNAL ILMIAH PENELITIAN MAHASISWA JURNAL RUMPUN MANAJEMEN DAN EKONOMI
Muh Nawawi
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Religion Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Social Sciences

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Kualitas Pelayanan Administrasi Kependudukan Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Tojo Una-Una Moh. Rizky Taftazany; Suasa Suasa; Muh Nawawi
JURNAL ILMIAH RESEARCH STUDENT Vol. 1 No. 4 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jirs.v1i4.1045

Abstract

In general, this research aims to find out the quality of Population Administration Services at the Population and Civil Registration Service of Tojo Una-Una Regency. In writing, this research uses a descriptive research method, namely research carried out in certain rules that exist in real life which describe and explain systematically and accurately the situation of the Quality of Population Administration Services at the Population and Civil Registration Service of Tojo Una-Una Regency. The basis of the research used is qualitative research. The theory used in this research is the theory of Zeithaml, Parasuraman, Bery and friends which includes five indicators, namely Physical Appearance, Reliability, Responsiveness, Assurance, and Empathy. The results of the research show that the Quality of Population Administration Services at the Population and Civil Registration Service of Tojo Una-Una Regency can be concluded that of the 5 (five) aspects used, namely Tangibles, Reliability, Responsiveness, Assurance and Empathy, 3 (three) aspects have worked well. optimal, namely Tangibles, Reliability, and Responsiveness. Meanwhile, 2 (two) aspects that have not run optimally are Assurance and Empathy.
KUALITAS PELAYANAN PUBLIC SAFETY CENTER PADA PUSAT PELAYANAN KESELAMATAN TERPADU DINAS KESEHATAN PROVINSI SULAWESI TENGAH Damaris Damaris; Abdul Rivai; Muh Nawawi
JURNAL ILMIAH RESEARCH AND DEVELOPMENT STUDENT Vol. 2 No. 2 (2024): Juni
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jis.v2i2.791

Abstract

This research purpose is to analyze the “ Serving Quality of public Safety Center At Integrated Healthy Service, Healthy Dines Central Sulawesi Province. The writer use the service quality theory which stated by Zeithaml-Paraurman-Berry (1990).He stated that there are five (5) dimension to measure the service quality,they are tangables, reliability,responsiveness,assurance and empathy. The quality research in its method which brought out a descriptive data through an interview to a respondent. The research located in UPT. Of Public Safety Center At Integrated Healthy Service, Healthy Dines Central Sulawesi Province and also at user of PSC 119 house. There are 4 informants who gives the service and 3 informants who has its service, so there are 7 people totally. Interview,observation and documentation are used for its data collection. Then, The results of the research show that the quality of Public Safety Center services at the Integrated Safety Service Center of the Central Sulawesi Provincial Health Service from the tangible dimension is not good where the facilities and infrastructure supporting PSC 119 in providing services are not adequate, the responsiveness dimension is also not good where there are still service users who say that the officers slow in responding to service users, while the dimensions of Reliability, Assurance and Empathy are good
KUALITAS PELAYANAN PADA BIRO AKADEMIK KEMAHASISWAAN DAN PERENCANAAN UNIVERSITAS TADULAKO Nurlela Sadu; Abdul Rivai; Muh Nawawi
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 1 No. 1 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v1i1.1117

Abstract

Nurlela Sadu, Stambuk Number B102 22 092, with the research title, Quality of Service at the Academic Bureau of Student Affairs and Planning of Tadulako University. Guided by Abdul Rivai as the main supervisor and Muh Nawawi as the co-supervisor.This study aims to determine the Quality of at the Academic Bureau of Student Affairs and Planning of Tadulako University. This study used a descriptive method with qualitative data. The research location is at the Office of the Academic Bureau of Student Affairs and Planning (BAKP) of Tadulako University. Data obtained from observations, interviews and documentation. The data analysis used is the analysis of Miles and Huberman's data in Herdiansyah (2015) with four stages, namely data collection, data reduction, data display, and conclusions. The theory used in this study is the theory of Parasuraman et all., (1988) by looking at five perspectives, namely Reliability (reliability), Responsiveness (responsiveness), assurance (assurance), Empathy (empathy), and Real Evidence (tangible).The results showed that of the five aspects of service quality used in this study, namely reliability, assurance, empathy, and tangible evidence, had been carried out by the Academic Bureau of Student Affairs and Planning (BAKP) of Tadulako University. Although there are still aspects that need to be developed, namely responsiveness, especially the speed of the Academic Bureau of Student Affairs and Planning (BAKP) in responding to questions and information needs needed by students through social media.
EFEKTIVITAS SISTEM INFORMASI KEARSIPAN DINAMIS TERINTEGRASI (SRIKANDI) DI BIRO UMUM SEKRETARIAT DAERAH PROVINSI SULAWESI TENGAH Nur Rosalia Juita Tahwali; Umi Kalsum; Darmawati Darmawati; Dewi Hastuty; Muh Nawawi; Dandan Haryono
JURNAL ILMIAH PENELITIAN MAHASISWA Vol 3 No 1 (2025): Februari
Publisher : Kampus Akademik Publiser

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jipm.v3i`1.684

Abstract

The Integrated Dynamic Information and Archive System application abbreviated as SRIKANDI is an electronic correspondence application that aims to be papperless. The purpose of this study was to determine the application of the SRIKANDI application and determine the level of effectiveness of its application. The research method used is descriptive qualitative with purposive sampling data collection techniques with data analysis techniques including; data collection, data condensation, data presentation, and conclusion drawing / data verification. The results showed that there were obstacles that affected the effectiveness of using the SRIKANDI application at the General Bureau of the Regional Secretariat of Central Sulawesi Province so that the acceleration of the use of the SRIKANDI application was hampered and had not achieved the main objectives of implementing the SRIKANDI application.
Co-Authors Abdul Rivai Damaris Damaris Dandan Haryono Darmawati Darmawati Dewi Hastuty Moh. Rizky Taftazany Nur Rosalia Juita Tahwali Nurlela Sadu Suasa Suasa Umi Kalsum