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The role of website quality, perceived value, and consumer satisfaction on repurchase intentions of Indonesian railway tickets Febrianti, Resti; Asmala, Tuti; Johan, Ahmad
Journal of Enterprise and Development (JED) Vol. 5 No. 1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5i1.6869

Abstract

Purpose — This study aims to determine the role of website quality, perceived value, and consumer satisfaction on the repurchase intention of Indonesian railway tickets.Method — This research employs a quantitative methodology to investigate the causal links between variables. This study's sample consisted of 100 consumers of Indonesian railway tickets in Bandung who were randomly selected through the distribution of questionnaires and subsequently analyzed using regression analysis with the assistance of the Smart PLS software.Result — This study's findings reveal that three criteria, namely website quality, perceived value, and customer satisfaction, substantially impact the repurchase intentions of Indonesian rail ticket purchasers.Contribution — This study has implications for businesses, which should present information through their websites and provide excellent customer service to boost perceived value. In addition, the interactions carried out in the provision of services must address all client concerns so that consumers are pleased with the services rendered.
IMPLEMENTASI GERAKAN LITERASI SEKOLAH TERHADAP MINAT BACA PESERTA DIDIK DI SEKOLAH DASAR Febrianti, Fitri Ayu; Febrianti, Resti; Tetep; Hermanto, Odang
caXra: Jurnal Pendidikan Sekolah Dasar Vol. 3 No. 2 (2023): Desember 2023
Publisher : IPI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31980/caxra.v3i2.942

Abstract

Penelitian ini bertujuan untuk mengetahui implementasi Gerakan Literasi Sekolah, mengetahui minat baca peserta didik pada mata pelajaran Bahasa Indonesia dan mengetahui implementasi Gerakan Literasi Sekolah terhadap minat baca peserta didik pada mata pelajaran Bahasa Indonesia. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan datanya menggunakan observasi, wawancara, angket, dan dokumentasi. Subjek dalam penelitian ini adalah peserta didik kelas IV di SDN 2 Kota Kulon, Kepala Sekolah, dan Gurukelas IV. Proses analisis data terdiri dari mengumpulkan data, mereduksi data, menyajikan data, dan menyimpulkan data. Hasil penelitian menunjukan bahwa implementasi Gerakan Literasi Sekolah dilakukan dengan cara membaca terpadu atau membaca yang dilakukan sebelum memulai pembelajaran dan membaca bersama atau membaca yang dilakukan diluar kelas (Hari literasi bersama). Minat baca baca peserta didik kelas IV di SDN 2 Kota Kulon ini tergolong dalam kategori sangat baik. Implementasi Gerakan Literasi Sekolah dalam meningkatkan minat bacapeserta didik pada mata pelajaran Bahasa Indonesia kelas IV di SDN 2 Kota Kulon sudah diterapkan atau sudah terlaksana dengan baik.
The role of website quality, perceived value, and consumer satisfaction on repurchase intentions of Indonesian railway tickets Febrianti, Resti; Asmala, Tuti; Johan, Ahmad
Journal of Enterprise and Development (JED) Vol. 5 No. 1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5i1.6869

Abstract

Purpose — This study aims to determine the role of website quality, perceived value, and consumer satisfaction on the repurchase intention of Indonesian railway tickets.Method — This research employs a quantitative methodology to investigate the causal links between variables. This study's sample consisted of 100 consumers of Indonesian railway tickets in Bandung who were randomly selected through the distribution of questionnaires and subsequently analyzed using regression analysis with the assistance of the Smart PLS software.Result — This study's findings reveal that three criteria, namely website quality, perceived value, and customer satisfaction, substantially impact the repurchase intentions of Indonesian rail ticket purchasers.Contribution — This study has implications for businesses, which should present information through their websites and provide excellent customer service to boost perceived value. In addition, the interactions carried out in the provision of services must address all client concerns so that consumers are pleased with the services rendered.
ANALISIS DAN PENERAPAN PEMODELAN PROSES BISNIS DI CAFE OKA DEARY MENGGUNAKAN BUSSINES PROCCES MODEL AND NOTATION (BPMN) Ilahi, Wahyu Rahmat; Safa’ah, Hikmawati; Yolanda, Marisa Tri; Febrianti, Resti; Zahra, Rizka Az; Zaki, Abdul; Novembra, Muhammad Anggun
Jurnal Sistem Informasi dan Sains Teknologi Vol 7, No 2 (2025): Jurnal Sistem Informasi dan Sains Teknologi
Publisher : Universitas Trilogi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31326/sistek.v7i2.2353

Abstract

ABSTRAK Penelitian ini menganalisis dan merancang ulang proses bisnis Café Oka Deary, sebuah UMKM di sektor kuliner, demi peningkatan efisiensi operasional dan kepuasan pelanggan. Analisis awal menunjukkan adanya pemborosan signifikan seperti waktu tunggu (Waiting), gerakan tak efisien (Motion), dan pekerjaan berulang (Overprocessing) akibat proses manual. Secara kuantitatif, Flow Analysis mengungkap Cycle Time 21 menit dengan Cycle Time Efficiency (CTE) hanya 47,6%, menandakan banyak waktu non-produktif. Untuk mengatasi ini, Business Process Model and Notation (BPMN) digunakan untuk merancang ulang alur kerja. Desain ulang mengusulkan digitalisasi pemesanan dan pembayaran, meliputi scan barcode menu, pemesanan via sistem, dan pembayaran m-banking yang terintegrasi langsung ke dapur. Redesain ini diharapkan mampu memangkas pemborosan, mempercepat siklus pelayanan, dan secara substansial meningkatkan efisiensi operasional serta kepuasan pelanggan di Café Oka Deary.