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All Journal Transformasi: Journal of Economics and Business Management Manajia: Journal of Education and Management Quality : Journal of Education, Arabic and Islamic Studies
Fatin Syahirah
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan Tengku Darmansah; Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan
Transformasi: Journal of Economics and Business Management Vol. 3 No. 2 (2024): June : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v3i2.1659

Abstract

The aim of this study is to elucidate the application of office management in enhancing educational administrative services at MTs Yp. Ummul Quraa. The method utilized in this research is descriptive research using a qualitative approach. Data were gathered through interviews, observations, and documentation. The findings of this study demonstrate that the implementation of office management at MTs Yp. Ummul Quraa is clearly evident. Concrete evidence is observed in the organization of office space, employee discipline control, efforts to strengthen communication with all relevant parties, including administrative staff, students, and alumni, as well as the completion of tasks according to each employee’s responsibilities. Additionally, thorough planning in procuring office equipment and administrative supplies also supports the smooth flow of all administrative activities. Furthermore, customer satisfaction with the administrative services at MTs Yp. Ummul Quraa has met the expected quality standards, reflecting satisfactory service quality. These findings are consistent with the principles of customer satisfaction according to Philip Kotler, which encompass physical evidence, responsiveness to needs, reliability, empathy, and assurance.
The Role of the Madrasah Head as Leader of the Educational Institution at MTs YP. Ummul Quraa Tembung, District. Percut Sei Tuan, Deli Serdang Regency, North Sumatra Fatin Syahirah; Makmur Syukri
Manajia: Journal of Education and Management Vol. 2 No. 3 (2024)
Publisher : Perkumpulan Dosen Fakultas Agama Islam Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58355/manajia.v2i3.54

Abstract

The aim of this research is to explain the role of the headmaster as an educational leader in MTs Yp. Ummul Quraa, the method used in this research is descriptive qualitative research method. Data were obtained through interviews, observations, and documentation. The findings of this research emphasize the importance of the headmaster in providing effective leadership, formulating a clear vision, mission, and goals, as well as planning educational activities in accordance with Islamic values. Leadership strategies include selecting qualified students and teachers, using innovative teaching methods, developing relevant curriculum, and conducting regular monitoring and evaluation of educational outcomes. The essence of headmaster leadership involves comprehensive management, positive influence on individuals and groups, and building good relationships with relevant stakeholders. These findings provide a deeper understanding of the role, strategies, and essence of headmaster leadership in improving the quality of education in MTs Yp. Ummul Quraa.
Implementation of Educator Resources and Education Personnel at MTs YP. Ummul Quraa Tembung, Percut Sei Tuan District, Deli Serdang Regency, North Sumatra Province Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan; M. Khalid Pay Hasibuan
Quality : Journal Of Education, Arabic And Islamic Studies Vol. 3 No. 1 (2025)
Publisher : Perkumpulan Dosen Fakultas Agama Islam Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58355/qwt.v3i1.90

Abstract

This study aims to describe (1) resource planning for educators and education personnel, (2) recruitment and selection, and (3) training and development at MTs YP. Ummul Quraa. This type of research is descriptive with a qualitative approach. The research subjects consisted of the madrasah head and teachers. Data were collected through observation, interviews, and documentation, then analyzed using the Miles and Huberman interactive analysis model. The results showed that (1) planning is done through deliberation with teachers to determine the qualifications needed, (2) recruitment and selection is done through disseminating vacancy information and interviews to ensure the suitability of candidates, and (3) training is done by recommending employees to attend external training to improve skills. MTs YP. Ummul Quraa continues to strive to improve the quality of teaching and education resources on an ongoing basis.
Co-Authors Anisah Aruan Azra Humaira Damanik, Salwa Sabila M. Khalid Pay Hasibuan M. Syah Mahathir Makmur Syukri Salwa Nabila Damanik Salwa Putri Verhan Tengku Darmansah