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All Journal Sehat Rakyat: Jurnal Kesehatan Masyarakat Jurnal Riset Rumpun Ilmu Kedokteran (JURRIKE) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Gudang Jurnal Multidisiplin Ilmu Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Dwi Nurmawaty
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Gambaran Kepuasan Pasien Terhadap Pelayanan Kesehatan Rawat Jalan Di Puskesmas Marga Mulya Kota Bekasi Utara Tahun 2024 Hanita Rahmadani; Dwi Nurmawaty; Mugi Wahidin; Susi Shorayasari
Gudang Jurnal Multidisiplin Ilmu Vol. 2 No. 9 (2024): GJMI - SEPTEMBER
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v2i9.893

Abstract

Kepuasan pasien dalam pelayanan kesehatan sangat penting untuk diperhatikan karena dapat menggambarkan bagaimana kualitas pelayanan di tempat pelayanan kesehatan. Tujuan penelitian ini adalah untuk mengetahui gambaran kepuasan pasien terhadap pelayanan kesehatan rawat jalan di puskesmas marga mulya tahun 2024. Jenis penelitian yang dilakukan yaitu penelitian kuantitatif dengan desain studi descriptive. Analisis data yang digunakan ialah uji univariat. Sebagian besar responden rawat jalan di Puskesmas Marga Mulya, pada penelitian ini terkait dimensi Tangibles (bukti fisik), 81 responden (73,6%) menyatakan puas, dan 29 responden (26,4%) menyatakan tidak puas. Pada dimensi Reliability (kehandalan), 46 responden (41,8%) menyatakan puas, dan 64 responden (58,2%) menyatakan tidak puas. pada dimensi Responsiveness (daya tanggap), 63 responden (57,3%) menyatakan puas, dan 47 responden (42,7%) menyatakan tidak puas. pada dimensi Assurance (jaminan), 60 responden (63,6%), dan 40 responden (36,6%) menyatakan tidak puas. pada dimensi Empathy (empati), 70 responden (54,5%), dan 50 responden (45,5%) menyatakan tidak puas. Sebagian besar responden/responden rawat jalan di Puskesmas Marga Mulya merasa puas pada dimensi assurance, dan terdapat beberapa responden/pasien merasa tidak puas pada dimensi realeability. Terkait dengan ketidakpuasan pada dimensi kehandalan, sebaiknya diberikan pelatihan terkait komunikasi efektif, serta training untuk meningkatkan skill karyawan yang fokus pada pengembangan keterampilan komunikasi pada pelanggan atau pasien.
Faktor-Faktor yang Berhubungan dengan Kepatuhan Membayar Iuran BPJS Kesehatan Oleh Peserta Mandiri di Unit Rawat Jalan RS Sumber Waras Tahun 2024 Mutiara Febia Wulandari; Dwi Nurmawaty; Anggun Nabila; Susi Shorayasari
Sehat Rakyat: Jurnal Kesehatan Masyarakat Vol. 4 No. 1 (2025): Februari 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/sehatrakyat.v4i1.4111

Abstract

Compliance of independent BPJS Kesehatan participants in paying contributions is important to ensure access to health services. Factors such as lack of knowledge, low income, negative perceptions of BPJS Health benefits, and constraints on access to payment can cause delays or arrears of contributions. This study aims to identify factors associated with compliance with paying BPJS Kesehatan contributions for independent participants in the Outpatient Unit of Sumber Waras Hospital in 2024. This study used a cross-sectional study method with a quantitative approach. A sample of 86 respondents was collected using a questionnaire. Analysis techniques include univariate and bivariate analysis with the Chi-Square test. The results showed 54.7% of participants did not comply with paying contributions. A total of 59.3% had good knowledge, 66.3% had an income < UMR, 62.8% had a positive perception of the benefits of BPJS Kesehatan, and 55.8% used online payment access. The results of bivariate analysis showed an association between knowledge (p=0.001), income (p=0.000), perception of BPJS Health benefits (p=0.000), and access to payment (p=0.002) with compliance to pay contributions. This study suggests further exploration of the effect of financial education or incentive policies on compliance with paying BPJS Kesehatan contributions.
Hubungan antara Semangat Kerja dan Gaya Kepemimpinan dengan Motivasi Kerja Perawat di Unit Rawat Inap RSUP Dr. Sitanala Tangerang Tahun 2025 Dwi Sofiyanti; Dwi Nurmawaty; Intan Silviana Mustikawati; Mayumi Nitami
JURNAL RISET RUMPUN ILMU KEDOKTERAN Vol. 4 No. 3 (2025): Desember : Jurnal Riset Rumpun Ilmu Kedokteran
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrike.v4i3.6790

Abstract

Based on the preliminary study of work motivation measurement, it was found that out of 10 nurses in the inpatient unit of RSUP Dr. Sitanala, 7 of them had low work motivation due to the unfulfilled physiological needs and esteem needs. The objective of this study was to determine the factors associated with nurses’ work motivation in the inpatient unit of RSUP Dr. Sitanala Tangerang in 2025. This study employed a Cross-Sectional design with a total sample of 72 respondents. Data analysis was conducted using univariate and bivariate methods with the Chi-Square test. The results of the univariate analysis showed that most nurses had low work motivation, namely 47 respondents (65.3%), low work enthusiasm (51.4%), and unsupportive leadership style (56.9%). The bivariate analysis revealed that the relationship between work motivation and work enthusiasm showed PR = 0.907 (0.647–1.270), while the relationship between work motivation and leadership style showed PR = 1.613 (1.083–2.402). The conclusion of this study is that work enthusiasm has no significant association with work motivation, while leadership style has a significant relationship with work motivation.
Analisis Kualitas Pelayanan dan Kaitannya dengan Minat Kunjungan Ulang Pasien Umum di RS Islam Pondok Kopi Jakarta Timur Ratu Amalina Ramadhani; Dwi Nurmawaty; Ade Heryana; Namira Wadjir Sangadji
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 3 (2025): November : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i3.8218

Abstract

Revisit intention is the tendency of a patient to return to the same healthcare facility after receiving prior services. Based on a preliminary study of ten Out of Pocket patients at RS Islam Jakarta Pondok Kopi, 60% showed low revisit intention. This study aims to determine the relationship between service quality and revisit intention among Out of Pocket patients in the outpatient unit. The research used a quantitative approach with a cross-sectional design. The study population consisted of all Out of Pocket patients from January to April 2025, with a total of 9,664 patients. The sample size was 65 respondents, selected through purposive sampling. Data were collected using questionnaires measuring revisit intention (Behavioral Intention model) and service quality (SERVQUAL dimensions). Data analysis included univariate and bivariate analysis using the Chi-Square test. The results showed that 50.8% of respondents had low revisit intention. The highest dissatisfaction was in the tangibles dimension (60%), while the reliability (56.9%), responsiveness (53.8%), assurance (61.5%), and empathy (63.1%) dimensions were mostly rated as satisfactory. Bivariate analysis revealed significant relationships between revisit intention and all service quality dimensions: tangibles (p < 0.001), reliability (p < 0.001), responsiveness (p < 0.001), assurance (p 0.003), and empathy (p 0.006). Therefore, improvements in all five dimensions of service quality are essential to increase Out of Pocket patients’ revisit intention.
Deskripsi Stres Kerja pada Perawat Rawat Inap berdasarkan Faktor Individu menggunakan NIOSH Job Stress Questionnaire di RSUP Dr. Sitanala Tahun 2025 Helda Zerlyfera; Dwi Nurmawaty; Ade Heryana; Rini Handayani
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 4 No. 3 (2025): Desember : Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v4i3.6689

Abstract

Work stress is a prevalent and complex phenomenon frequently encountered by inpatient nurses as a result of the intense physical, emotional, and psychological demands inherent in their professional responsibilities. Nurses are required to deliver high-quality care under conditions of time pressure, emotional strain, and patient diversity, which can increase their susceptibility to stress. Individual factors—including age, gender, marital status, years of service, personality type, and self-assessment—play a crucial role in shaping nurses’ capacity to adapt to these pressures and maintain their performance. This study aims to comprehensively describe the influence of individual factors on work stress among inpatient nurses at RSUP Dr. Sitanala in 2025. Employing a quantitative descriptive design with a cross-sectional approach, a total of 34 inpatient nurses were recruited using total sampling. Data were collected using the NIOSH Job Stress Questionnaire, which measures multiple aspects of job-related stress. The results indicate that younger nurses, those with shorter work tenure, and individuals exhibiting type A personality traits are more vulnerable to experiencing high levels of stress compared to their counterparts. These findings underscore that individual characteristics significantly contribute to variations in work stress levels. The study emphasizes the importance of developing responsive human resource management strategies, such as stress management training, mentoring, and supportive work environments, to strengthen resilience and improve nurses’ well-being. By identifying and addressing these individual factors, healthcare organizations can enhance employee retention, promote patient safety, and ensure sustainable quality of care.
Pre-Post tentang Pengetahuan Ibu Mengenai Deteksi Dini Kanker Serviks setelah Pendidikan Kesehatan dengan Media Leaflet di Yayasan Harapan Anak Indonesia Jakarta Utara Tahun 2025 Diana Putri Febriana; Ade Heryana; Namira Wadjir Sangadji; Dwi Nurmawaty
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 4 No. 3 (2025): Desember : Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v4i3.6722

Abstract

Cervical cancer remains one of the leading causes of death among women, particularly in developing countries such as Indonesia. This disease is largely preventable through early detection efforts; however, low levels of knowledge and awareness among women of reproductive age often hinder them from undergoing routine screening. Limited information leads to most new cases being diagnosed at advanced stages, thereby lowering treatment success rates and increasing the public health burden. This study aimed to analyze the differences in knowledge among mothers at Yayasan Harapan Anak Indonesia, North Jakarta, regarding early detection of cervical cancer before and after receiving health education using leaflets. The study employed a quasi-experimental design with a one-group pretest-posttest approach. The sample consisted of 40 reproductive-age women selected using total sampling. A structured questionnaire was used as the research instrument, covering questions about the definition, risk factors, symptoms, and early detection methods of cervical cancer. The intervention was carried out through a lecture accompanied by leaflet distribution, which provided concise, clear, attractive, and easy-to-understand information. Data were analyzed using paired t-tests to evaluate differences in mean scores before and after the intervention. The results showed an increase in the mean knowledge score from 57.69 in the pretest to 88.08 in the posttest. Statistical analysis revealed a significant difference (p<0.05) between pre- and post-intervention. The study concludes that health education using leaflets is effective in improving mothers’ knowledge about cervical cancer early detection. Health workers are recommended to expand educational coverage using simple printed media as a sustainable strategy for prevention, to enhance community awareness more broadly, and ultimately to reduce cervical cancer incidence.
Co-Authors Ade Heryana Anggun Nabila Diana Putri Febriana Dwi Sofiyanti Hanita Rahmadani Helda Zerlyfera Intan Silviana Mustikawati Mugi Wahidin Mutiara Febia Wulandari Namira Wadjir Sangadji Ratu Amalina Ramadhani Rini Handayani Susi Shorayasari