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All Journal International Journal of Economics and Management Research Celebes Journal of Community Services International Journal of Economics and Management Research
Jumalia Mannayong
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Evaluation Of The Effectiveness Of Digital-Based Public Services In Makassar City Jumalia Mannayong
International Journal of Economics and Management Research Vol. 3 No. 2 (2024): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i2.214

Abstract

This study aims to evaluate the effectiveness of digital-based public service programs in Makassar City. The main focus of the research is to analyze the extent to which the implementation of digital technology in public services can enhance operational efficiency and public satisfaction. The research methods used are quantitative surveys and qualitative interviews with stakeholders, including government employees and city residents who use these digital services. Data analysis is conducted to measure the performance of digital services, identify obstacles faced in implementation, and assess the impact on citizen satisfaction. The findings indicate that the use of digital technology in public services significantly improves administrative efficiency and process transparency. However, several challenges need to be addressed, such as technical difficulties, resistance to change, and the lack of digital literacy among the population. Based on these findings, the study provides strategic recommendations to improve the implementation of digital public services to achieve higher satisfaction among Makassar City residents.
Mengembangankan Jaringan Riset : Lokakarya Membangun Kolaborasi Antar Peneliti Muhammad Ma’ruf Idris; Roziana Bt Shaari; Resky Arianti Akob; Jumalia Mannayong; Hardiani; Nur Syamsu; Andi Pattiware; Erniwati Madya; Hisnol Djamali
Celebes Journal of Community Services Vol. 3 No. 2 (2024): Juni - November
Publisher : STIE Amkop Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/celeb.v3i2.2168

Abstract

Kegiatan lokakarya kolaborasi riset dengan tema Membangun Jaringan Riset: Pelatihan Kolaborasi Antar Peneliti" bertujuan untuk memfasilitasi kolaborasi yang lebih efektif di antara para dosen STIEM Bongaya Makassar dan Universiti Teknologi Malysia (UTM). Pelatihan ini dirancang untuk meningkatkan kemampuan peserta dalam membangun jaringan, berkomunikasi secara efektif, dan bekerja sama dalam tim yang multidisiplin. Melalui kegiatan lokakarya dan diskusi kelompok, peserta akan diajak untuk menggali potensi kolaborasi, mengatasi tantangan yang sering muncul dalam kerja sama riset, serta mengembangkan proyek riset kolaboratif yang inovatif. Kegiatan ini di laksanakan pada tanggal 17 Juli 2024 di kampus UTM Johor Bahru dan di ikuti perwakilan kedua belah pihak yang berjumlah 22 dosen. Metode pelaksanaan kegiatan berbentuk lokakarya dimana narasumber memberikan pemaparan materi tentang perkembangan penelitian di kedua kampus serta rencana kolaborasi yang akan dilakukan. Secara keseluruhan, lokakarya kolaborasi antar peneliti diharapkan memainkan peran penting dalam membangun dan mempertahankan jaringan riset yang kuat, yang pada gilirannya dapat meningkatkan produktivitas dan inovasi ilmiah di kedua belah pihak. Dukungan yang berkelanjutan, infrastruktur yang memadai, dan strategi kolaborasi yang jelas adalah kunci untuk keberhasilan jaringan riset.
Evaluation Of The Effectiveness Of Digital-Based Public Services In Makassar City Jumalia Mannayong
International Journal of Economics and Management Research Vol. 3 No. 2 (2024): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i2.214

Abstract

This study aims to evaluate the effectiveness of digital-based public service programs in Makassar City. The main focus of the research is to analyze the extent to which the implementation of digital technology in public services can enhance operational efficiency and public satisfaction. The research methods used are quantitative surveys and qualitative interviews with stakeholders, including government employees and city residents who use these digital services. Data analysis is conducted to measure the performance of digital services, identify obstacles faced in implementation, and assess the impact on citizen satisfaction. The findings indicate that the use of digital technology in public services significantly improves administrative efficiency and process transparency. However, several challenges need to be addressed, such as technical difficulties, resistance to change, and the lack of digital literacy among the population. Based on these findings, the study provides strategic recommendations to improve the implementation of digital public services to achieve higher satisfaction among Makassar City residents.
Co-Authors Andi Pattiware Erniwati Madya Hardiani Hisnol Djamali Muhammad Ma’ruf Idris Nur Syamsu Resky Arianti Akob Roziana Bt Shaari