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All Journal Jurnal Kabar Masyarakat Pusat Publikasi Ilmu Manajemen
Nurhalisa Khairani
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Pemberdayaan Masyarakat Melalui KKN Stain Madina Pada Desa Gunung Tua Julu Kabupaten Paluta Ade Khadijatul Z Harahap; Azizah Nur; Imam Syafi’I; Khairul Riski Ahmad; Nur Holizah; Nurhalisa Khairani; Sahnan Batubara; Shelly Madinah; Silfi Khoiriyah Lubis; Wahdini Wahdini
Jurnal Kabar Masyarakat Vol. 2 No. 2 (2024): Mei : JURNAL KABAR MASYARAKAT
Publisher : Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jkb.v2i2.1851

Abstract

Real Work Lectures (KKN) can be said to be a way of student service to society. The service method is carried out in several stages, including observation and site visits to obtain information on abilities that can be developed and problems that must be resolved. Batang Onang is a sub-district in Indonesia, located in North Padang Lawas Regency, North Sumatra Province. The STAIN Madina KKN Student Program includes activities that have been discussed and accepted by the village so they are easy to carry out. The activities carried out include community empowerment and improving the quality of education and religion. Because the research carried out was carried out in Gunung Tua Julu Village. The conclusion that can be drawn from the STAIN Madina Real Work Lecture activities is that you should be smart in contributing to society because every human being will essentially return to society and it is also a good place to socialize in society. Based on research results obtained from data in the field, this research is still less than perfect and needs to be improved further.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pengguna Jasa pada Marpoken Delivery Kecamatan Panyabungan Kabupaten Mandailing Natal Nurhalisa Khairani; Rizka Ar Rahmah; Muhammad Ardiansyah
PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 3 No. 1 (2025): Januari : Pusat Publikasi Ilmu Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v3i1.631

Abstract

This research aims to analyze the impact of service quality on customer saticfaction at Marpoken Delivery, Panyabungan District, Mandailing Natal Regency. With a population of service users from January to June 2024 and a sample size of 100 respondents, the study employs a quantitative research approach. Data were collected through observation, documentation, and questionaires, and then analyzed using SPSS version 29 with various statistical tests, including the t-test. The results indicate a calculated t-value of 10.903, exceeding the critical t-value of 1.661, with a significance level of 0.001 (less than 0.05). this demonstrates a positive and signivicant effect of service quality on customer satisfaction, with service quality contributing 54.8%, the remaining 45.2% of customer satisfaction is influenced by other factors not examined in this study. This research emphsizes the importance of improving service quallity to enhance customer satisfaction.
Co-Authors Ade Khadijatul Z Harahap Azizah Nur Imam Syafi’i Khairul Riski Ahmad Muhammad Ardiansyah Nur Holizah Rizka Ar Rahmah Sahnan Batubara Shelly Madinah Silfi Khoiriyah Lubis Wahdini Wahdini