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All Journal Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding IJEFSD
Yuliantini, Lisa Sophia
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Public Health Social Sciences

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The Twitter Sentiment Analysis of Public Service Innovation: Pandawa BPJS Health Service Yuliantini, Lisa Sophia; Sukarno, Mohamad
Proceedings of Universitas Muhammadiyah Yogyakarta Graduate Conference Vol. 3 No. 1 (2023): Crafting Innovation for Global Benefit
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/umygrace.v3i1.543

Abstract

This study is a sentiment analysis of the Pandawa government service innovation. Pandawa is an administrative service innovation using the WhatsApp application by the Health Social Security Administration Agency (BPJS) of the Republic of Indonesia. The Pandawa service innovation received many positive and negative responses from communities on the official Twitter account @BPJSKesehatanRI. This is interesting to study in measuring the quality-of-service innovation for the Pandawa based on sentiment analysis of the responses of the communities. This study aims to measure the quality of Pandawa service innovation based on sentiment analysis of the responses of the user community from BPJS Kesehatan. The research method in this study is descriptive qualitative by utilizing the Nvivo 12plus application in processing data. The data is then presented in the form of crosstab analysis and word cloud analysis. The primary data source for this study was obtained from comments from the Pandawa users on the official Twitter account @BPJSKesehatanRI and secondary data sources from literature studies, journals, and online mass media. The results of the study show that the Pandawa service innovation has not been implemented optimally. This is based on the results of sentiment data processing which shows a negative response of 70%, a positive 18%, and a neutral 12%. The data shows that the Pandawa is very slow in response, replied by robots, service is not complete, and it is considered that the Pandawa makes it difficult for the community to get service. The high results of negative sentiment in this study hope to become a reference for study material in improving the quality of the Pandawa service innovation so that users can optimally benefit from the ease of administrative services innovation based on the WhatsApp application.
The Citizens' Satisfaction on Service Quality of Mobile Government (Case Study : Wargaku Surabaya Application) Yuliantini, Lisa Sophia; Purnomo, Eko Priyo
Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Vol. 9, No. 1, February 2024
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/kinetik.v9i1.1884

Abstract

This research aims to analyze the citizens’ satisfaction with the service quality of a mobile Government application named WargaKu Surabaya, by using the Mobile Government Service Quality (SQ-mGov) measurement involving four indicators, namely connectivity, interactivity, authenticity, and understandability. The research method used was quantitative using SmartPLS version 0.3 software with primary data sources in the form of questionnaires totaling 100 respondents. This research is interesting because it discusses citizens’ satisfaction with the quality of government services using parameters for measuring the quality of mobile government services. The research results show that the connectivity and understandability influence the citizens’ satisfaction with the service quality of WargaKu Surabaya application. However, the interactivity and authenticity do not affect the citizens’ satisfaction on WargaKu Surabaya application. The practical implications of this research can be used as an input for the government to improve the quality of mobile government services, particularly WargaKu Surabaya application, with the hope that as the service quality mobile Government increases, the citizens’ satisfaction will also improve.
The Citizens Readiness for E-Government on The Jogja Smart Service (JSS) Application in Yogyakarta City: Kesiapan Masyarakat terhadap E-Government pada Aplikasi Jogja Smart Service (JSS) di Kota Yogyakarta Yuliantini, Lisa Sophia; Pribadi, Ulung
Jurnal Nasional Pendidikan Teknik Informatika : JANAPATI Vol. 13 No. 2 (2024)
Publisher : Prodi Pendidikan Teknik Informatika Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/janapati.v13i2.67697

Abstract

This study aims to analyze the citizens readiness for e-Government on the Jogja smart service (JSS) application in the city of  Yogyakarta. with indicators from Citizens’ readiness for E-Government (CREG), namely ICT Infrastructure, ICT Use, Human Capital, ICT Regulation, and Trust. The research method is quantitative, with questionnaire primary data totaling 100 respondents, and using Smart PLS software version 0.3. in conducting data analysis. The results show that ICT Infrastructure and ICT Use have a significant influence on the citizens' readiness for e-Government in the Jogja Smart Service (JSS) application. Whereas Human Capital, ICT Regulation, and Trust have no significant influence on the citizens' readiness for e-Government in the Jogja Smart Service (JSS) application. The limitation of this study is the number of respondents and the limited number of respondent variables are expected to be used as recommendations for further research.
Building Economic Resilience Based on Social Capital: Creativity of Village Communities in Sleman Regency Facing Disaster Suswanta, Suswanta; Yuliantini, Lisa Sophia
International Journal on Economics, Finance and Sustainable Development Vol. 6 No. 3 (2024): International Journal on Economics, Finance and Sustainable Development (IJEFSD
Publisher : Research Parks Publishing LLC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v6i8.5312

Abstract

The issue of natural and non-natural disasters is not just security and health but also social and economic issues. Sleman is a district in the Special Region of Yogyakarta, which borders one of the most active volcanoes in the world, namely Merapi. This article aims to explain the strategy of village communities in Sleman district to build economic resilience in facing the eruption of Mount Merapi and COVID-19 by using the concepts of social capital and financial resilience. The research method uses a qualitative descriptive approach using Nvivo 12plus to analyze data. The results show that the economic resilience of village communities in Sleman, especially Umbulharjo Village, Kepuharjo Village, and Glagaharjo Village during the Merapi eruption and Covid-19 disaster, was built due to the existence of strong social capital, namely mutual Trust, mutual understanding, and shared values. The adaptive capacity developed by village communities in Sleman through social capital created resilience, flexibility, and stability in facing the Merapi eruption and COVID-19 disasters.
Co-Authors Eko Priyo Purnomo Sukarno, Mohamad Suswanta Ulung Pribadi, Ulung