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All Journal Jurnal Administrasi Bisnis (JABis) Journal of International Conference Proceedings West Science Business and Management
saputro, budi purnomo
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Other

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IMPROVING IT PERFORMANCE AT PT. FKS Multiagro, Tbk WITH A FRAMEWORK ITIL V.3 APPROACH BASED ON THE DMAIC METHOD saputro, budi purnomo
Journal of International Conference Proceedings Vol 5, No 5 (2022): 2nd Wimaya International Conference Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v5i5.2032

Abstract

In an effort to provide better IT service and quality in order to support the company's course of business processes, the possibility of achieving the goals of IT service delivery are good and quality can not be achieved. One indicator of the achievement of the IT services is to achieve maximum satisfaction index internal users to use the IT services. Poor achievement index of user satisfaction can be caused by many factors, one of which is the performance of the IT organization. This study was conducted to know the things that affect the poor achievement index of user satisfaction in IT services and how to obtain the proper improvement, in terms of the service operation in the IT organization FKS Multiagro Conducted through focus group discussions with the management of the IT organization FKS Multiagro and the results obtained were analyzed with the DMAIC method by using a reference standard ITSM, ITIL v.3 frame work. The study concluded that poor achievement index of user satisfaction in IT services FKS Multiagro is caused by the absence in some instances, the lack of OLA and UC for all services, the absence of KEDB, no problem management, lack of configuration management, lack of incident information received through telephone, lack of training and no guidelines for prioritizing incidents. 
Transformation of SME Business Models Through Innovation: The Case of Home Business Camp (HBC) in the Post Covid-19 Pandemic Period Saputro, Budi Purnomo; Kusmantini, Tititk; Utami, Yekti; Adiyatna, Hafidh Rifky; Hadyantari, Faizatu Almas
West Science Business and Management Vol. 2 No. 03 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i03.1083

Abstract

Through analysis that, you can concluded that market orientation, orientation entrepreneurship, business model innovation, and performance development product new each other related in SME context. Strong market and entrepreneurial orientation can push business model innovation, which in turn can increase performance development product new. Business model innovation is also possible role as an internal mediator connection between market orientation, orientation entrepreneurship, and performance development product new. Therefore​ that's important for SMEs to Keep going do transformation business through innovation To use survive and compete in a competitive market, especially during the COVID-19 pandemic.
Exploring The Effects of Creativity and Educational Support on Digital Entrepreneurial Intention Ridwan, Muhamad; Zaki, Ahmad; Mubarok, Alvian Alvin; Sasongko, Rolan Mart; Saputro, Budi Purnomo
Jurnal Ilmu Administrasi dan Bisnis Vol 22 No 2 (2024)
Publisher : Program Studi Ilmu Administrasi Bisnis, UPN Veteran Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/jurnaladmbisnis.v22i2.12826

Abstract

This study examines the influence of creativity and educational support on digital entrepreneurial intentions among Indonesian students. Data was collected through an online survey involving 303 respondents, using a 5-point Likert scale to measure relevant variables. The analysis was conducted using the Partial Least Square - Structural Equation Modelling (PLS-SEM) approach with SmartPLS 3.0. The results show that creativity and educational support significantly influence digital entrepreneurial intentions. Creativity plays a key role in identifying business opportunities, while educational support enhances entrepreneurial skills. This study emphasizes the importance of integrating entrepreneurship education into academic curricula to address the high unemployment rates among university graduates in Indonesia. Adequate support from educational institutions in the form of incubation centers and seed funding is strongly recommended to facilitate the development of digital entrepreneurship among students. This research contributes to theoretical understanding and provides practical implications for entrepreneurship education in the digital era.
Co-Authors Adiyatna, Hafidh Rifky Ahmad Zaki Alvian Alvin Mubarok Hadyantari, Faizatu Almas Kusmantini, Tititk Muhamad Ridwan Sasongko, Rolan Mart Yekti Utami