Garuda - Garba Rujukan Digital

Kontribusi Kualitas Pelayanan dan Persepsi Harga terhadap Loyalitas Pelanggan di Perusahaan Logistik Nasional Helfi, Fendy; Ricardianto, Prasadja; Maemunah, Siti; Abidin, Zaenal; Farisyi, Sofwan
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 2 (2024): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i2.1376

The main problems of the research are the frequently late deliveries that make customers’ inconvenience and the employees often postpone to make Goods Import Notifications and to respond to emails which make customers’ disappointment and finally choose other companies. The research objective is to determine the contribution of service quality, price perception and their implications for loyalty through customer’s satisfaction in Mahkota Logistik Indoraya. The research used Quantitative method with Path analysis techniques of SmartPLS3.3. The total research sample was 100 importers. The result shows that there is a positive and significant direct and indirect effect of the service quality and perceived price on the customer’s satisfaction. The key finding is that there is still a lack of communication between employees and customers related to imported goods delivery. Price perception, such as competitive tariff for imported goods services, good communication, good experience, thoroughness in work, and smooth and fast delivery of goods, should be fulfilled to increase customers’ loyalty to the Company.

Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Purpose: This study aims to investigate the strategic role of Human Resource Management (HRM) practices—particularly training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia. It also explores the moderating effect of employee welfare on these relationships, responding to the growing demands of digital transformation and safety standards in the transportation sector. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices, especially in training and performance management, are crucial for enhancing both operational performance and safety in Indonesia’s transportation sector. While innovation contributes to performance, its full benefits may not materialize without stronger welfare systems. Companies should integrate safety-focused training, real-time performance tracking, and inclusive innovation mechanisms into their HR strategy to build a more resilient transportation workforce. Limitations: This study finds that employee welfare has not yet played a significant moderating role in boosting transportation performance through innovation. Most welfare initiatives remain basic, lacking integration with strategic innovation agendas. This limitation highlights a disconnect between employee well-being and organizational goals, which may affect long-term innovation sustainability. Contribution: The study contributes to HRM theory by validating the impact of training and performance management on transportation innovation and safety within a developing-country context. Practically, it provides a framework for transportation firms to align HR strategies with digitalization and operational safety goals. It also underscores the need for welfare policies that go beyond minimum standards to actively support innovation and performance excellence.

Business Strategy to Achieve the Target Time of Laytime Allowed for Coal Commodities Subastian, Djamal; Anindya, Badzlina; Najoan, Denny J.; Farisyi, Sofwan; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1787

For the logistics process, the company needs to pay attention to the loadings process to achieve the laytime that has already been agreed between the parties. In the logistics process, the company often gets the problem which is not an accordance mismatch between the plan and actual in the process of coal loading. As a result, the company must pay demurrage due to the laytime used for the loading process over the laytime allowed. This research aims to determine a business strategy to achieve the target laytime of the coal loadings. This author used SWOT analysis for this research by analyzing external factors and internal factors. The author uses descriptive qualitative analysis as a data analysis method. The result of this strategy formulation is backward integration. The author used matrix IFE EFE and matrix SWOT as tools for making strategies. The implementation is the company needs to acquire a jetty around the coal mine by using the profit from increasing profit so that the coal in the stockpile can accommodate large amounts of the coal and can be distributed quickly.

Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Purpose: This study explores the strategic role of Human Resource Management (HRM) practices training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia, while examining the moderating effect of employee welfare amid growing digital transformation and rising safety standard demands. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices in training and performance management enhance operational performance and safety in Indonesia’s transportation sector. However, innovation’s full benefits require stronger welfare systems and integrated safety training, performance tracking, and inclusive innovation within HR strategies for workforce resilience. Limitations: This study finds employee welfare has not significantly moderated transportation performance through innovation. Most welfare initiatives remain basic and unaligned with strategic agendas, revealing a gap between employee well-being and organizational goals that may hinder long-term innovation sustainability. Contribution: This study validates the impact of training and performance management on transportation innovation and safety in developing countries, offering a framework for aligning HR strategies with digitalization and safety goals while emphasizing welfare policies that actively support innovation and performance excellence.

Title

Found 4 Documents
Search

Abstract

Abstract

Abstract

Abstract

Title Search

Found 4 Documents Search

Abstract

Abstract

Abstract

Abstract

Title

Found 4 Documents
Search