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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Annals of Human Resource Management Research Ranah Research : Journal of Multidisciplinary Research and Development
Farisyi, Sofwan
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Kontribusi Kualitas Pelayanan dan Persepsi Harga terhadap Loyalitas Pelanggan di Perusahaan Logistik Nasional Helfi, Fendy; Ricardianto, Prasadja; Maemunah, Siti; Abidin, Zaenal; Farisyi, Sofwan
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 2 (2024): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i2.1376

Abstract

The main problems of the research are the frequently late deliveries that make customers’ inconvenience and the employees often postpone to make Goods Import Notifications and to respond to emails which make customers’ disappointment and finally choose other companies. The research objective is to determine the contribution of service quality, price perception and their implications for loyalty through customer’s satisfaction in Mahkota Logistik Indoraya. The research used Quantitative method with Path analysis techniques of SmartPLS3.3. The total research sample was 100 importers. The result shows that there is a positive and significant direct and indirect effect of the service quality and perceived price on the customer’s satisfaction. The key finding is that there is still a lack of communication between employees and customers related to imported goods delivery. Price perception, such as competitive tariff for imported goods services, good communication, good experience, thoroughness in work, and smooth and fast delivery of goods, should be fulfilled to increase customers’ loyalty to the Company.
Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study aims to investigate the strategic role of Human Resource Management (HRM) practices—particularly training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia. It also explores the moderating effect of employee welfare on these relationships, responding to the growing demands of digital transformation and safety standards in the transportation sector. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices, especially in training and performance management, are crucial for enhancing both operational performance and safety in Indonesia’s transportation sector. While innovation contributes to performance, its full benefits may not materialize without stronger welfare systems. Companies should integrate safety-focused training, real-time performance tracking, and inclusive innovation mechanisms into their HR strategy to build a more resilient transportation workforce. Limitations: This study finds that employee welfare has not yet played a significant moderating role in boosting transportation performance through innovation. Most welfare initiatives remain basic, lacking integration with strategic innovation agendas. This limitation highlights a disconnect between employee well-being and organizational goals, which may affect long-term innovation sustainability. Contribution: The study contributes to HRM theory by validating the impact of training and performance management on transportation innovation and safety within a developing-country context. Practically, it provides a framework for transportation firms to align HR strategies with digitalization and operational safety goals. It also underscores the need for welfare policies that go beyond minimum standards to actively support innovation and performance excellence.
Business Strategy to Achieve the Target Time of Laytime Allowed for Coal Commodities Subastian, Djamal; Anindya, Badzlina; Najoan, Denny J.; Farisyi, Sofwan; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1787

Abstract

For the logistics process, the company needs to pay attention to the loadings process to achieve the laytime that has already been agreed between the parties. In the logistics process, the company often gets the problem which is not an accordance mismatch between the plan and actual in the process of coal loading. As a result, the company must pay demurrage due to the laytime used for the loading process over the laytime allowed. This research aims to determine a business strategy to achieve the target laytime of the coal loadings. This author used SWOT analysis for this research by analyzing external factors and internal factors. The author uses descriptive qualitative analysis as a data analysis method. The result of this strategy formulation is backward integration. The author used matrix IFE EFE and matrix SWOT as tools for making strategies.  The implementation is the company needs to acquire a jetty around the coal mine by using the profit from increasing profit so that the coal in the stockpile can accommodate large amounts of the coal and can be distributed quickly.
Human resources management strategies in enhancing transportation performance and safety in Indonesia Sihombing, Sarinah; Simarmata, Juliater; Banjarnahor, Astri Rumondang; Farisyi, Sofwan; Suvittawat , Adisak
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study explores the strategic role of Human Resource Management (HRM) practices training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia, while examining the moderating effect of employee welfare amid growing digital transformation and rising safety standard demands. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices in training and performance management enhance operational performance and safety in Indonesia’s transportation sector. However, innovation’s full benefits require stronger welfare systems and integrated safety training, performance tracking, and inclusive innovation within HR strategies for workforce resilience. Limitations: This study finds employee welfare has not significantly moderated transportation performance through innovation. Most welfare initiatives remain basic and unaligned with strategic agendas, revealing a gap between employee well-being and organizational goals that may hinder long-term innovation sustainability. Contribution: This study validates the impact of training and performance management on transportation innovation and safety in developing countries, offering a framework for aligning HR strategies with digitalization and safety goals while emphasizing welfare policies that actively support innovation and performance excellence.
Pengaruh Kualitas Pelayanan dan Customer Relationship Management Terhadap Loyalitas Pelanggan Dimediasi Kepuasan Pelanggan pada Perusahaan Pelayaran Nasional Imaduddiin, Humam; Saputra, Datep Purwa; Abdurachman, Edi; Farisyi, Sofwan
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1928

Abstract

In shipping industry like in PT Kemala Shipping, service quality includes ship condition, schedule reliability, and onboard ship services, whereas Customer Relationship Management manages customer interaction, including scheduling and complaint handling. PT Kemala Shipping faces such problems as no on-schedule ship availability and technical issues that disrupt customer experience as well as inability to handle complaints making the situation worse.. Customer Relationship Management often needs to be integrated with other systems such as ship management systems, booking systems, and financial systems, but PT Kemala Shipping has limited integration systems that cause inconsistent or fragmented data. The objectives of this study include analyzing the direct and indirect effects of Customer Relationship Management and service quality on customer loyalty mediated by customer satisfaction.The research method used path analysis with a sample of 97 ship charterers at PT Kemala Shipping, and through a nonprobability sampling approach with Saturated Sampling. The results of this research indicate that customer satisfaction can mediate the influence of Service Quality and Customer Relationship Management on customer loyalty
Kemampuan Membayar dan Kesediaan Membayar Pengguna Jasa Kapal Rute Kendari - Wanci Ardwiansyah, Muhammad; Toelle, Sulistyawati; Malisan, Johny; Farisyi, Sofwan
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 3 (2025): November
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i3.1407

Abstract

Tarif angkutan laut untuk kapal penumpang kelas ekonomi pada kapal Kapal Feri Cepat Jetliner rute Kendari – Wanci di provinsi Sulawesi Tenggara saat ini masih menggunakan tarif batas atas angkutan penumpang laut dalam negeri kelas ekonomi. Adapun tujuan dari penelitian ini, ingin mengetahui nilai minimum untuk Required Freight Rate berdasarkan Biaya Operasional Kapal rata-rata setiap penumpang, mengetahui nilai Ability to Pay dan Willingness to Pay, dan mengetahui hasil sensitivitas antara load factor dan nilai Public Services Obligation yang diberikan pemerintah berdasarkan hasil Ability to Pay dan Willingness to Pay. Data penelitian ini diperoleh dari Direktorat Jenderal Perhubungan Laut, Kementerian Perhubungan, PT. PELNI dan penumpang kapal Kapal Feri Cepat Jetliner Jetliner rute Kendari – Wanci dengan sampel sebanyak 154 penumpang. Temuan penelitian antara lain yaitu, nilai Required Freight Rates untuk kapal penumpang kelas ekonomi sudah dapat ditetapkan tarifnya untuk setiap penumpangnya.  Willingness to Pay penumpangnya lebih tinggi dari nilai tarif yang berlaku saat ini namun dibawah dari nilai Ability to Pay. Tarif saat ini pada rute Kendari – Wanci dan sebaliknya, dengan nilai Public Service Obligation dalam Biaya Operasional Kapal dengan load factor 70% antara 89,8% sampai 90,5% dari nilai Required Freight Rates
The Effect of Sales Visits and Customer Awareness Through Relationship Marketing on Business Partners’ Intention to Collaborate with PT Pelabuhan Tanjung Priok Ellen Rumintang; Farisyi, Sofwan; Abidin, Zaenal; Arubusman, Dian Artanti; Agusinta, Lira
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6745

Abstract

Maritime transportation plays a vital role in supporting connectivity and economic growth in Indonesia as an archipelagic nation. Ports, as the main hubs of maritime transportation, are required to provide efficient and high-quality services to maintain customer satisfaction and loyalty. PT Pelabuhan Tanjung Priok (PTP), as a provider of multipurpose terminal services, has implemented various marketing strategies, including sales visits, increasing customer awareness, and applying relationship marketing. However, the results of the 2022 customer engagement survey showed fluctuations in some branches, and cargo traffic realization only reached 79.22% of the RKAP target, indicating the need to evaluate the effectiveness of existing marketing strategies. This study aims to analyze the influence of sales visits and customer awareness through relationship marketing on business partners' interest in collaborating with PT Pelabuhan Tanjung Priok. The selection of variables is based on theoretical and empirical relevance, where sales visits are considered important in building direct interaction and trust, customer awareness influences perception and interest in using services, while relationship marketing focuses on establishing mutually beneficial long-term relationships. This study uses quantitative methods with SEM PLS analysis. The results show that relationship marketing mediates sales visits and customer awareness on the interest of business partners in collaborating with PT Pelabuhan Tanjung Priok.
Co-Authors Agusinta, Lira Anindya, Badzlina Ardwiansyah, Muhammad Banjarnahor, Astri Rumondang Dian Artanti Arubusman, Dian Artanti Edi Abdurachman Ellen Rumintang Helfi, Fendy Ichwan, Gema Akbar Imaduddiin, Humam Juliater Simamarta Malisan, Johny Najoan, Denny J. Prasadja Ricardianto, Prasadja RR. Ella Evrita Hestiandari Saputra, Datep Purwa Sarinah Sarinah Subastian, Djamal Suvittawat , Adisak Toelle, Sulistyawati Zaenal Abidin