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All Journal Journal of Business and Behavioural Entrepreneurship Majalah Ilmiah Bijak Neo Journal of economy and social humanities EJOIN : Jurnal Pengabdian Masyarakat JCRIM (Journal of Current Research In Multidisciplinary)
Muhmin, Andi Hidayat
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Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The Effect of Service Quality on Customer Satisfaction at Securities Companies Muhmin, Andi Hidayat
Majalah Ilmiah Bijak Vol 20, No 2: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v20i2.3431

Abstract

This research aims to investigate the influence of service quality on customer satisfaction in the context of securities companies using the SERVQUAL approach. Securities companies have a crucial role in the financial markets, and customer satisfaction is a vital indicator in maintaining and increasing their market share. The SERVQUAL approach is used as a framework for measuring service quality by identifying five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy.The research methodology involves surveying customers of randomly selected securities firms. The data collected is then analyzed using relevant statistical methods to test the relationship between service quality variables and customer satisfaction. In addition, this study also considers demographic factors and customer experience as possible control variables influencing results.It is hoped that the results of this research will provide a better understanding of how aspects of service quality, such as speed in responding to customer questions, the accuracy of information provided, and the level of empathy of securities company staff, influence the level of customer satisfaction. These results are expected to help securities firms improve their service strategies, increase customer retention, and gain a competitive advantage in an increasingly competitive marketplace.This research is expected to provide valuable information for company executive securities, financial industry practitioners, and other researchers who are interested in understanding the dynamics of the relationship between service quality and customer satisfaction in the context of securities companies. Apart from that, this research can also be a basis for further research that explores other factors that influence customer satisfaction and effective strategies to increase it
The Dynamics of Parasocial Relationships in the Age of Social Media: A Systematic Review and Future Research Agenda Muhmin, Andi Hidayat; Syah, Tantri Yanuar Rahmat; Anggraeni, Adilla
Journal of Business and Behavioural Entrepreneurship Vol. 9 No. 1 (2025): Journal of Business and Behavioural Entrepreneurship
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JOBBE.009.1.01

Abstract

Examining the evolving dynamics of parasocial relationships (PSRs) in social media, this in-depth systematic literature review utilizes the TCM framework to analyze 40 articles. The goal is to evaluate the influences on the development and persistence of PSRs and the one-sided bonds individuals create with media personalities. The importance of source credibility, attractiveness, and interactivity in promoting PSRs is emphasized in the research findings. These factors can influence consumer behaviors, brand attitudes, and psychological well-being. Quantitative methods were mainly used in the research, and the most studied platform was Instagram, while the most widely used framework was the source credibility theory. The review underscores the need for further research to explore the long-term implications of PSRs, the impact of emerging technologies, and ethical considerations in influencer marketing, advocating for a multi-method approach to understand the complexities of PSRs in the digital age.
Influence of Emotional Exhaustion, Job Satisfaction and Organization’s Ethical Climate on Turnover Intention Anggraeni, Abellia Septri; Wicaksana, Harits Hijrah; Ramli, Abdul Haeba; Muhmin, Andi Hidayat
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.344

Abstract

This study aims to analyze the influence of emotional exhaustion, job satisfaction, and organizational ethical climate on turnover intention among Mie Gacoan employees in Tangerang Regency. The high level of employee desire to change jobs is a serious challenge for organizations in maintaining a productive and competitive workforce. This study uses a quantitative approach using a purposive sampling method through the distribution of questionnaires to 110 respondents and those who have worked for less than 3 years. This purpose is to test or validate the conceptual research model. The data for this study were collected through a survey method using Google Forms, an online questionnaire application. The use of the method in data analysis Structural Equation Modeling - Partial Least Square (SEM-PLS) using SmartPLS 4 to test each indicator is valid and reliable. The results of the study indicate that emotional exhaustion, job satisfaction, and organizational ethical climate have a significant effect on turnover intention. This study provides important implications for management in designing effective strategies to reduce turnover intention through the creation of an ethical work environment, increasing job satisfaction, and managing employee emotional burden.
Antecedent Factors That Increase Customer Loyalty (Case Study of Mie Gacoan Restaurant) Noviany, Fanny; Muhmin, Andi Hidayat; Sofyan, Joel Faruk
Journal of Current Research In Multidisciplinary Vol. 2 No. 4 (2024): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

In Indonesia, spicy food is a rapidly growing business. Mie Gacoan is one of the restaurants that serves spicy noodle dishes. Customer loyalty in the food business sector is influenced by several factors, including product quality, service quality, brand image, promotion, price fairness, and customer satisfaction. This study aims to test the influence of product quality, service quality, brand image, promotion, and price fairness on customer satisfaction and customer loyalty at the Mie Gacoan restaurant. The analysis method used is PLS-SEM. The population of this study was consumers who had purchased Mie Gacoan products. Respondents were determined using the purposive sampling method, with a total of 168 respondents. The results of this study indicate that product quality, service quality, promotion, and price fairness have a positive effect on customer satisfaction and customer loyalty. The subsequent results show that brand image does not influence customer satisfaction, and promotion does not influence customer loyalty. The limitations of this study include its focus on only a few aspects affecting customer satisfaction and loyalty. Additionally, respondents are not evenly distributed across age ranges and are limited to the Jabodetabek area. Therefore, it is suggested that further research can expand aspects that can affect customer satisfaction and customer loyalty, such as trust, store atmosphere, and physical environment quality. Further research can also expand the research area, and a larger number of respondents is needed.
The Influence of Company Characteristics on the Financial Performance of Commercial Banks Listed on the IDX for the 2019-2023 Period Shine, Jeiver; Muhmin, Andi Hidayat
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

Banking plays a crucial role in today's society, from fund collection activities, providing loans, to other operations managed by banks that significantly affect the financial flow within the community. Therefore, individuals need to evaluate the financial performance of banking institutions. Based on this premise, this study aims to analyze the extent to which company characteristics, namely capital adequacy, asset quality, leverage, firm size, and firm age, affect the financial performance of banks in Indonesia, as proxied by Return on Assets (ROA). The analytical method employed in this study is multiple linear regression using secondary data, processed through statistical software. The population consists of 47 banks listed on the Indonesia Stock Exchange (IDX), with the sampling technique using non-probability sampling, resulting in a total of 20 banks as the sample. Based on the analysis results, the variables of capital adequacy, asset quality, leverage, firm size, and firm age simultaneously have a positive and significant effect on the financial performance of banks. Partially, capital adequacy and firm age have no significant effect on financial performance. Asset quality and leverage have a negative and significant effect, while firm size has a positive and significant effect on bank financial performance. Future research is expected to analyze other factors, both financial and non-financial, that may influence banking performance.
MEMBANGUN IDE BISNIS DARI NOL PADA MAHASISWA UNIVERSITAS ESA UNGGUL Muniroh, Muniroh; Tamzil, Fahmi; Muhmin, Andi Hidayat
EJOIN : Jurnal Pengabdian Masyarakat Vol. 2 No. 2 (2024): EJOIN : Jurnal Pengabdian Masyarakat, Februari 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/ejoin.v2i2.2374

Abstract

Menjadi calon entrepreneur yang mampu dan berwawasan global. Tidak hanya berwirausaha pada skup nasional tetapi meningkat hingga sampai ke skup internasional,mahasiswa dari hasil mengikuti perkuliahan mempelajari materi kewirausahaan 1(satu) sampai kewirausahaan 3 (tiga)sehingga mampu berdaya saing dalam dunia nasional dan gelobal dengan peningkatan kemampuan dan motivasi yang selalu diasah bagi seluruh mahasiswa universitas esa unggul sehingga wawasan mereka mampu bersaing baik secara teori dan praktek serta dapat terlaksananya kegiatan hasil dari seminar – seminar dan bahkan terjun langsung didalam berwirausaha yang diselenggaranakan hasil dari perkuliahan kewirausahaan 3 (Tiga) menghasilkan Festival Bazaar Kewirausahaan Mahasiswa Universitas ESa Unggul. Metode pelaksanakan program pengabdian masyarat dilakukan dengan memberikan kuliah umum dan terjun lagsung kelapangan bagaimana cara mengajarkan mahasiswa menjual produk yang mereka hasilkan dengan mengikuti bazar sebagai peserta dalam menjajakan/ menjual produk yang dihasilkan sehingga mereka mampu mempunyai visi dan misi kedepan sebagai jiwa entrepreneur yang bisa meningkatkan UMKM di Indonesia untuk saat ini dan yang akan datang kegiatan seminar dilaksanakan pada tanggal 08 Desember 2023 dan pelaksanaan Festival bazaar Kewirausahaan Mahasiswa UEU dilaksanakan pada tanggal 11 – 12 Janurai 2024 terlaksana selama 2 hari serta didampingi oleh dosen pengampu kewirausahan untuk menilain hasildan produk yang dijualsaat itu. Hasil program entrepreneur para mahasiswa diharapkan bisamenjadi ujung tombak dan motivasi mereka untukterus meningkatkan produk yang dihasilkan agar bisamenghasilkan produk yang disukaibaik pangsapasar nasionalmaupun internasional (FEB Unila, 2017)(https://feb.unila.ac.id/id/global-entrepreneur-jadi-tujuan-mahasiswa-feb-unila/).
Co-Authors Abdul Haeba Ramli, Abdul Haeba Anggraeni, Abellia Septri Anggraeni, Adilla Muniroh, Muniroh Noviany, Fanny Shine, Jeiver Sofyan, Joel Faruk Tamzil, Fahmi Tantri Yanuar Rahmat Syah Wicaksana, Harits Hijrah