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All Journal Jurnal Kajian Manajemen Bisnis Jurnal Ekonomi : Journal of Economic Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship MBIA JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Ilmiah Wahana Pendidikan Jurnal Sosial dan Sains Jurnal Indonesia Sosial Teknologi Innovative: Journal Of Social Science Research Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis RESLAJ: Religion Education Social Laa Roiba Journal JCRIM (Journal of Current Research In Multidisciplinary)
Sofyan, Joel Faruk
Universitas Esa Unggul
Religion Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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KEBERAGAMAN PRODUK DAN PERTUMBUHAN EKONOMI: PANEL DATA ATAS 6 NEGARA ASEAN Sofyan, Joel Faruk; Ghani, Gairuzazmi Mat
Jurnal Ekonomi : Journal of Economic Vol 9, No 02 (2018): Jurnal Ekonomi
Publisher : Lembaga Penerbitan Unversitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/jeko.v9i02.2530

Abstract

Penelitian empiris terkini mengamati adanya korelasi positif secara statistik antara keberagaman produk dan pertumbuhan ekonomi dalam dataset yang luas pada umumnya dan negara-negara maju pada khususnya. Namun, belum ada penelitian sejauh ini yang mempelajari hubungan ini secara eksklusif dalam dataset negara berkembang. Memanfaatkan dimensi penuh data dari 6 negara ASEAN untuk periode 1989-2008 pada tingkat pertumbuhan, penelitian ini menemukan tiga buah bukti. Indeks keberagaman ekspor berpengaruh positif dan signifikan terhadap pendapatan per kapita, tetapi tidak berpengaruh signifikan atas produktivitas tenaga kerja. Kedua, indeks keberagaman impor ditemukan tidak signifikan mempengaruhi pendapatan per kapita dan produktivitas tenaga kerja. Terakhir, penelitian ini juga menemukan bahwa perbedaan dalam pendapatan per kapita dan produktivitas tenaga kerja sebagian besar disebabkan oleh perbedaan tingkat investasi fisik di keenam negara ASEAN. Kesimpulan langsung yang dapat ditarik dari temuan-temuan ini adalah bahwa karakteristik utama pertumbuhan ekonomi yang dialami oleh keenam negara ASEAN mirip dengan model akumulasi modal secara ekstensif dan rejim pro-perdagangan yang berorientasi ke luar. Oleh karena itu, hasil penelitian ini mirip dengan studi sebelumnya yang dilakuan Funke dan Ruhwedel (2001, 2005) dan Saviotti dan Frenken (2008), sementara memberikan wawasan tambahan untuk studi yang dilakukan Young (1995). Kata kunci: keberagaman produk, pertumbuhan ekonomi, indeks berdasarkan ukuran entropi, panel data, ASEAN
Pengaruh kepuasaan pelanggan, kualitas layanan dan promosi di sosial media yang dimediasi oleh komitmen dan kepercayaan terhadap loyalitas pelanggan Traveloka Joel Faruk Sofyan; Indriyani Kristin; Unggul Kustiawan
Jurnal Kajian Manajemen Bisnis Vol 11, No 2 (2022): Jurnal Kajian Manajemen Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmb.11866400

Abstract

Perkembangan teknologi informasi yang sangat cepat tidak saja merubah cara konsumen dalam berbelanja, akan tetapi juga cara-cara yang digunakan oleh perusahaan untuk mempengaruhi dan menjaga loyalitas konsumen atas produk atau layanan perusahaan. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kepuasan pelanggan, kualitas layanan dan promosi di media sosial terhadap loyalitas pelanggan, yang dimediasi oleh komitmen dan kepercayaan pada pengguna Traveloka. Penelitian ini dilakukan pada bulan April – Juli 2022 dengan menyebarkan kuestioner secara online kepada responden yang dipilih dengan purposive sampling dengan jumlah 120 orang dan PLS-SEM digunakan sebagai alat inferensi. Penelitian ini menemukan bahwa kepuasaan pelanggan berpengaruh positif atas komitmen dan kepercayaan, kualitas layanan dan promosi di media sosial berpengaruh positif atas kepercayaan, dan komitmen dan kepercayaan mampu memediasi hubungan antara kepuasaan pelanggan, kualitas layanan, promosi di sosial media dan loyalitas pelanggan.  
Karakteristik Manajemen dan Kepemimpinan Transformasional sebagai Penentu Kreativitas Karyawan yang Dimediasi oleh Kepuasaan Kerja Joel Faruk Sofyan; Mardina Rianty
Jurnal Maksipreneur Vol 12, No 2 (2023)
Publisher : Universitas Proklamasi 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30588/jmp.v12i2.1186

Abstract

Many organizational top managers are increasingly aware of the importance of innovation as a precondition to maintaining sustainable organizational growth. Moreover, creativity is also often seen as the main driving force for innovation. The aim of this study is to analyze the effects of management characteristics represented by the dimensions of supervisor’s humility and abusive supervision, and transformational leadership on employee creativity mediated by employee job satisfaction. Utilizing a purposive sampling method, this study selected 260 back-office employees who work at banks in Indonesia and the online survey was administered during the period of June to July 2022. Employing PLS-SEM as an inferential analysis tool, this study found that a supervisor’s humility and transformational leadership have positive effects, whereas abusive supervision has a negative effect on employees’ job satisfaction. Furthermore, employee job satisfaction was also found to mediate the effects of supervisor’s humility, abusive supervision, and transformational leadership towards employee creativity.
Karakteristik Manajemen Sebagai Determinan Kreativitas Karyawan yang di Mediasi Kepuasan Kerja Karyawan: Joel Faruk Sofyan; Rizki Amelia Putri; Suryari Purnama
MBIA Vol 21 No 2 (2022): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v21i2.1909

Abstract

The barrier separating employees and their co-workers or employees from their supervisors plays an essential role in maintaining an organization is going concerned because it affects employee job satisfaction and employee creativity. Although employee job satisfaction has been studied extensively, the intervening role of employee job satisfaction in the relationship between management characteristics and employee creativity is yet sparsely been researched. The present study analyses the relationships between supervisor humility and abusive supervision and employee creativity mediated by employee job satisfaction. This study was conducted using an online survey disseminated in May – June 2022, where 180 employees of the Ministry of Maritime Affairs and Fisheries located in Jakarta were selected with a purposive sampling method. The Structural Equation Model was utilized as an inferential analysis tool. The results of this study indicated that supervisor humility has a positive effect on employee job satisfaction.In contrast, supervision affects employee job satisfaction negatively. Third, employee job satisfaction has a positive impact on employee creativity. Lastly, employee job satisfaction mediates the relationship between the supervisor's humility and abusive supervision toward employee creativity. Keywords: Abusive Supervisor, Employee Creativity, Employee Job Satisfaction, Supervisor Humility. Abstrak Hambatan yang memisahkan karyawan dengan rekan kerja atau karyawan dengan atasannya memegang peranan penting dalam menjaga kelangsungan hidup suatu organisasi karena mempengaruhi kepuasan kerja karyawan dan kreativitas karyawan. Meskipun kepuasan kerja karyawan telah dipelajari secara ekstensif, peran intervensi kepuasan kerja karyawan dalam hubungan antara karakteristik manajemen dan kreativitas karyawan belum banyak diteliti. Tujuan dari penelitian ini adalah untuk menganalisis hubungan antara kerendahan hati penyelia dan pengawasan yang kasar dan kreativitas karyawan yang dimediasi oleh kepuasan kerja karyawan. Penelitian ini dilakukan dengan menggunakan survei online yang disebar pada bulan Mei – Juni 2022 dimana 180 pegawai Kementerian Kelautan dan Perikanan yang berada di Jakarta dipilih dengan metode Purposive Sampling dan Structural Equation Model digunakan sebagai alat analisa inferensial. Hasil penelitian ini menunjukkan bahwa kerendahan hati penyelia berpengaruh positif terhadap kepuasan kerja karyawan. Kedua, pengawasan yang kasar berpengaruh negatif terhadap kepuasan kerja karyawan. Ketiga, kepuasan kerja karyawan berpengaruh positif terhadap kreativitas karyawan. Terakhir, kepuasan kerja karyawan memediasi hubungan antara kerendahan hati penyelia dan pengawasan yang kasar terhadap kreativitas karyawan. Kata kunci: Kepuasan Kerja Karyawan, Kerendahan Hati Penyelia, Kreativitas Karyawan, Pengawasan yang Kasar.
Analisis Determinan Kepuasan Konsumen Produk Kecantikan Di Aplikasi Sociolla Adinda Lita Rachman; Joel Faruk Sofyan
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 1 No. 4 (2023): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v1i4.448

Abstract

With increasingly intense competition in e-commerce, companies engaged in this business must be able to provide excellent service quality to consumers to maintain customer loyalty, so that customers are willing to make more transactions with these companies. This research examines the effects of service quality, perceived ease of use, perceived value, and customer experience on customer satisfaction in the Sociolla application. This study used primary data collected through an online survey with questionnaires distributed to 125 selected respondents in June - July 2023. The research criteria are consumers aged above 17 years who have made at least one purchase of skincare, makeup, and bodycare products from Sociolla within the last 3 months and domiciled in Jakarta and Tangerang. The analysis method used is multiple linear regression as an inferential tool, this research found that service quality, perceived ease of use, perceived value, and customer experience partially have positive effects and simultaneously affect customer satisfaction.
This is Interesting! High-Performance Work Systems, Empowering Leadership and Burnout for Employee Job Satisfaction Sofyan, Joel Faruk; Aulia, Shifa; Fajarwati, Diana
Jurnal Ilmiah Sumber Daya Manusia Vol 7 No 2 (2024): JENIUS (Jurnal Ilmiah Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v7i2.37691

Abstract

Currently, industrial competition has found many problems that cause business failure. This business failure can be overcome by preparing superior and good employees or human resources. Lack of job satisfaction certainly has a big impact on the development of the company. This study examines the influence of HPWS, Burnout and Empowering Leadership on Job satisfaction in automotive companies in Indonesia. This research is quantitative research. Data collection was conducted online starting in 2023, using google form which resulted in 295 selected respondents. The survey data were then analysed using the Partial Least Square - Structural Equation Model (PLS-SEM) method. The findings of this study indicate that, HPWS has a positive effect on Burnout, HPWS has a positive effect on Job satisfaction, Empowering leadership has no significant effect on Burnout, Empowering leadership has a positive effect on Job satisfaction, Burnout has no significant effect on Job satisfaction and Burnout does not significantly moderate the relationship of HPWS on Job satisfaction.  This study provides managerial implications for moving companies, to be able to increase motivation and direction so that employees feel they belong to the company and generate personal commitment to achieving goals with management. A comfortable work environment will also make employees feel comfortable at work and can continue to improve employee performance in the company.
Meningkatkan Kinerja Karyawan melalui Kompensasi: Model Mediasi Kepuasaan dan Motivasi Kerja Sofyan, Joel Faruk; Handoko, Priyo; Diatmika, Anak Agung Ketut; Edastama, Primasatria
Jurnal Ekonomi : Journal of Economic Vol 16, No 01 (2025): Jurnal Ekonomi : Journal of Economic
Publisher : Lembaga Penerbitan Unversitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/jeko.v16i01.9141

Abstract

Karyawan memegang peranan penting dalam mencapai tujuan organisasi dan memastikan kelangsungan bisnis. Kinerja karyawan merupakan salah satu faktor utama yang membedakan perusahaan yang sukses dari yang gagal dalam lingkungan bisnis yang dinamis dan semakin kompetitif saat ini. Penelitian ini menyelidiki pengaruh kompensasi terhadap kinerja karyawan yang dimediasi oleh kepuasan kerja dan motivasi kerja. Sebanyak 100 karyawan dari salah satu waralaba ritel terkemuka di Indonesia yang berdomisili di Tangerang dipilih menggunakan metode purposive sampling dan dianalisis menggunakan PLS-SEM untuk menguji hipotesis yang diajukan. Temuan penelitian ini mengungkapkan bahwa 6 dari 7 hipotesis yang diajukan adalah signifikan. Secara khusus, kami membuktikan bahwa kompensasi memiliki efek langsung terbesar pada motivasi kerja, dan motivasi kerja memiliki efek mediasi terbesar.
Pengaruh Perceived Quality, Customer Engagement, Perceived Value Dan Satisfaction Terhadap Future Intention Pada Pusat Kebugaran Santi, Lidia Chris; Diatmika, Anak Agung Ketut; Sofyan, Joel Faruk
Jurnal sosial dan sains Vol. 5 No. 9 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i9.32498

Abstract

This study aims to analyze the influence of Perceived Quality, Customer Engagement, Perceived Value, and Satisfaction on Future Intention of fitness center service users. This study is motivated by the importance of maintaining Future Intention through their Perceived Quality, Customer Engagement, Perceived Value, and Satisfaction towards the services provided. The research method used is quantitative with data collection techniques using questionnaires distributed to fitness center users and analyzed using the Structural Equation Modeling (SEM) method. The results of the study show that of the six hypotheses proposed, three of them are proven significant, namely the influence of Customer Engagement on Perceived Value, Perceived Value on Satisfaction, and Satisfaction on Future Intention. Meanwhile, the other three hypotheses, namely the influence of Perceived Quality on Perceived Value, Perceived Quality on Satisfaction, and Customer Engagement on Satisfaction, do not show a significant influence. These findings indicate that Customer Engagement plays a significant role in increasing Perceived Value, which in turn positively impacts Satisfaction and Future Intention to continue using fitness center services. Perceived Service Quality does not necessarily directly shape Perceived Value or satisfaction, so a more comprehensive strategy is needed to improve overall Future Intention.
Antecedent Factors That Increase Customer Loyalty (Case Study of Mie Gacoan Restaurant) Noviany, Fanny; Muhmin, Andi Hidayat; Sofyan, Joel Faruk
Journal of Current Research In Multidisciplinary Vol. 2 No. 4 (2024): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In Indonesia, spicy food is a rapidly growing business. Mie Gacoan is one of the restaurants that serves spicy noodle dishes. Customer loyalty in the food business sector is influenced by several factors, including product quality, service quality, brand image, promotion, price fairness, and customer satisfaction. This study aims to test the influence of product quality, service quality, brand image, promotion, and price fairness on customer satisfaction and customer loyalty at the Mie Gacoan restaurant. The analysis method used is PLS-SEM. The population of this study was consumers who had purchased Mie Gacoan products. Respondents were determined using the purposive sampling method, with a total of 168 respondents. The results of this study indicate that product quality, service quality, promotion, and price fairness have a positive effect on customer satisfaction and customer loyalty. The subsequent results show that brand image does not influence customer satisfaction, and promotion does not influence customer loyalty. The limitations of this study include its focus on only a few aspects affecting customer satisfaction and loyalty. Additionally, respondents are not evenly distributed across age ranges and are limited to the Jabodetabek area. Therefore, it is suggested that further research can expand aspects that can affect customer satisfaction and customer loyalty, such as trust, store atmosphere, and physical environment quality. Further research can also expand the research area, and a larger number of respondents is needed.
Pengaruh Kepemimpinan Etis dan Kepemimpinan Emosional Atas Niat Berhenti Berkerja di Kantor Dinas Pendidikan Kabupaten Tangerang Agusriyan Akbar Hidayat; Joel Faruk Sofyan; Wisnu Budi Prasetyo; Dimas Angga Negero
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 4 (2024): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i4.2016

Abstract

This research examines the influence of ethical and emotional leadership on employee motivation and job performance to measure intentions to leave work. This research is a deductive-quantitative research with a correlation-causal approach, using primary data obtained from an online survey using Google Form. Measurement of all variables used in this research uses a 1-5 Likert scale. The sample for this research is the entire population of Civil Servants at the Tangerang Regency Education Office, totaling 54 people, and using 28 indicators. Confirmatory Factor Analysis (CFA) was carried out to test the quality of the indicators used using pretest data. The data was then processed using the PLS-SEM method to test the hypothesis. The results of this research show that there are 2 related hypotheses, namely the relationship between emotional leadership and employee motivation and the relationship between employee motivation and job performance. Meanwhile, there are 4 hypotheses that have no effect, namely the relationship between ethical leadership and employee motivation, the relationship between ethical leadership and job performance, the relationship between emotional leadership and job performance, and the relationship between job performance and intention to leave work. It can be concluded that none of the Civil Servants intend to stop working, but instead motivate themselves to improve their performance to get more results, and leaders do not have a direct influence on motivation, work performance, and intention to stop working.
Co-Authors Adinda Lita Rachman Agusriyan Akbar Hidayat Andri Kusmayadi Ardianti, Tutut Aulia, Shifa Deasy Safitri Diana Fajarwati Diatmika, Anak Agung Ketut Dimas Angga Negero Frisilia Tirto Ghani, Gairuzazmi Mat Indriyani Kristin Jatmiko Jatmiko Mardina Rianty Melia, Intan Cahya Muhmin, Andi Hidayat Negoro, Dimas Angga Noviany, Fanny Primasatria Edastama, Primasatria Priyo Handoko, Priyo Rizki Amelia Putri Santi, Lidia Chris Saputra, Yogi Aska Suryari Purnama Unggul Kustiawan Wisnu Budi Prasetyo