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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik International Journal of Sustainable Applied Sciences (IJSAS) Studi Administrasi Publik dan ilmu Komunikasi
Kahar Hakim
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Management of Non-Tax State Revenue from the Utilization of State Property Allagan, Helena Br.; Nour Farozi Agus; Kahar Hakim
International Journal of Sustainable Applied Sciences Vol. 2 No. 3 (2024): March 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijsas.v2i3.1582

Abstract

This study examines the management of Non-Tax State Revenue from State Property Utilization at the Bengkulu State Wealth and Auction Service Office. It employs descriptive qualitative research methods, utilizing observation, interviews, and documentation for data collection. Analysis involves data collection, reduction, presentation, and conclusion drawing. The research is guided by Minister of Finance Regulation Number 155/PMK.02/2021 and Management Theory by Robbins and Coulter, and Henry Fayol. Findings reveal that in planning, the office follows PNBP targets set by the Central Office, employing strategies aligned with PMK Number 115 of 2021 to optimize State Property Utilization while adapting to regulatory changes. Implementation involves generating PNBP from rent, with determination and payment processes streamlined through coordination and application of PMK No. 115 of 2021. Accountability measures include financial reporting to KPPN and administrative reporting to KPKNL, ensuring transparency in utilization agreement decrees and payment proofs as performance indicators. Regarding supervision, KPKNL focuses on increasing awareness and oversight of State Property Utilization through wasdal regulation, addressing challenges, and conducting annual evaluations aligned with Key Performance Indicators (KPIs).
Inovasi Layanan Samsat Virtu Di Kota Bengkulu Anwar Fitriyadi; Kahar Hakim; Hardayani, Yorry
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol. 13 No. 2 (2024): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/gwd2x194

Abstract

Inovasi Samsat Virtu Kota Bengkulu merupakan sebuah terobosan yang dibentuk agar dapat memberikan pelayanan publik pembayaran pajak kendaraan bermotor dengan lebih praktis, dimana Samsat Virtu hadir sebagai alternatif tempat pembayaran pajak diluar waktu pelaksanaan kerja seperti biasanya. Penelitian ini bertujuan untuk mendeskripsikan dan mengetahui pelaksanaan inovasi layanan yang dibentuk oleh Kantor SAMSAT melalui layanan Samsat Virtu Kota Bengkulu dilihat dari persepsi masyarakat dalam Borril CS et All dengan aspek ketersediaan, aksesibilitas, keterjangkauan, dan penerimaan. Metode penelitian yang digunakan adalah metode penelitian deskriptif kualitatif. Teknik pengumpulan data dalam penelitian ini yaitu observasi, wawancara, dan dokumentasi. Dalam penelitian ini teknik analisis data yang digunakan adalah reduksi data, penyajian data, dan penarikan kesimpulan. Hasil Penelitian yang dilakukan oleh penulis ialah bahwa Inovasi Samsat Virtu Kota Bengkulu telah terlaksana dan terselenggara dengan baik. Namun masih terdapat sedikit kekurangan, yakni pada aspek ketersediaan dimana belum tersedianya plang pembatas parkir kendaraan. Pada aspek aksesibilitas sudah tersedia dengan baik berkenaan dengan informasi jadwal dan lokasi yang terjangkau sehingga mudah ditemukan. Pada aspek keterjangkauan telah sesuai dengan SOP yang berlaku dimana pengenaan biaya pembayaran PKB telah disesuaikan dengan hitungan yang ditentukan. Pada aspek penerimaan sudah terselenggara dengan begitu baik karena adanya petugas yang kompeten dalam memberikan layanan sehingga masyarakat wajib pajak merasa nyaman dan aman dalam melakukan pembayaran PKB di Samsat Virtu.
Kualitas Pelayanan PT. Pos Indonesia (Persero) Cabang Sukamerindu, Kota Bengkulu Yasmin Meri Susianti; Kahar Hakim; Alimansyah, Alimansyah
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.400

Abstract

The purpose of this study is to examine the service quality of PT. Pos Indonesia (Persero), Sukamerindu Branch, Bengkulu City. The method used is descriptive and qualitative, with data collection techniques including observation, interviews, and documentation. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The study assessed several dimensions: tangible evidence, reliability, responsiveness, assurance, empathy, and good corporate governance (GCG), particularly focusing on PT. Pos Indonesia’s ethical adaptation to the local cultural values and its active role in supporting the community’s economic development as part of its corporate social responsibility. The findings indicate that the service quality at the post office is poor. Based on these results, the researcher recommends that the central management of PT. Pos Indonesia (Persero) implement strict regulations regarding excellent service standards for all employees across Indonesia. In addition, the company should provide suggestion boxes and a call center with an accessible telephone number for customers to report poor service. The public is also encouraged to play a more active role in monitoring the performance of this state-owned enterprise (SOE) by submitting complaints to the Ombudsman or through the government reporting platform, lapor.go.id.
Co-Authors Alimansyah, Alimansyah Allagan, Helena Br. Anwar Fitriyadi Hardayani, Yorry Nour Farozi Agus Yasmin Meri Susianti