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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik International Journal of Sustainable Applied Sciences (IJSAS) Studi Administrasi Publik dan ilmu Komunikasi
Kahar Hakim
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Management of Non-Tax State Revenue from the Utilization of State Property Allagan, Helena Br.; Nour Farozi Agus; Kahar Hakim
International Journal of Sustainable Applied Sciences Vol. 2 No. 3 (2024): March 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijsas.v2i3.1582

Abstract

This study examines the management of Non-Tax State Revenue from State Property Utilization at the Bengkulu State Wealth and Auction Service Office. It employs descriptive qualitative research methods, utilizing observation, interviews, and documentation for data collection. Analysis involves data collection, reduction, presentation, and conclusion drawing. The research is guided by Minister of Finance Regulation Number 155/PMK.02/2021 and Management Theory by Robbins and Coulter, and Henry Fayol. Findings reveal that in planning, the office follows PNBP targets set by the Central Office, employing strategies aligned with PMK Number 115 of 2021 to optimize State Property Utilization while adapting to regulatory changes. Implementation involves generating PNBP from rent, with determination and payment processes streamlined through coordination and application of PMK No. 115 of 2021. Accountability measures include financial reporting to KPPN and administrative reporting to KPKNL, ensuring transparency in utilization agreement decrees and payment proofs as performance indicators. Regarding supervision, KPKNL focuses on increasing awareness and oversight of State Property Utilization through wasdal regulation, addressing challenges, and conducting annual evaluations aligned with Key Performance Indicators (KPIs).
Inovasi Layanan Samsat Virtu Di Kota Bengkulu Anwar Fitriyadi; Kahar Hakim; Hardayani, Yorry
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 13 No 2 (2024): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/gwd2x194

Abstract

The innovation of Samsat Virtu Bengkulu City is a breakthrough formed in order to provide public services for motor vehicle tax payment more practically, Samsat Virtu is present as alternative place to pay taxes outside of work hours usual. This study aims to describe and find out the implementation of service innovations formed by the SAMSAT Office through the Samsat Virtu service in Bengkulu City seen from the perception of the community in Borril CS et All with aspects of availability, accessibility, affordability, and acceptance. The research method used is a qualitative descriptive research method. The data collection techniques in this study are observation, interviews, and documentation. In this study, the data analysis techniques used are data reduction, data presentation, and conclusion drawn. The results of the research conducted by the author show that the Samsat Virtu Innovation in Bengkulu City has been implemented and implemented well. However, there are still a few shortcomings, namely in the aspect of availability where there are no vehicle parking barrier signs. In terms of accessibility, it’s well available with regard to schedule information and affordable locations so that it’s easy to find. In terms of affordability, it’s in accordance with the applicable SOP where the imposition of PKB payment fees has been adjusted to the specified calculation. In terms of revenue, it has been carried out so well because the presence of competent officers in providing services so that the taxpayer community feels comfortable and safe in making PKB payments at Samsat Virtu.
Kualitas Pelayanan PT. Pos Indonesia (Persero) Cabang Sukamerindu, Kota Bengkulu Yasmin Meri Susianti; Kahar Hakim; Alimansyah, Alimansyah
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.400

Abstract

The purpose of this study is to examine the service quality of PT. Pos Indonesia (Persero), Sukamerindu Branch, Bengkulu City. The method used is descriptive and qualitative, with data collection techniques including observation, interviews, and documentation. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The study assessed several dimensions: tangible evidence, reliability, responsiveness, assurance, empathy, and good corporate governance (GCG), particularly focusing on PT. Pos Indonesia’s ethical adaptation to the local cultural values and its active role in supporting the community’s economic development as part of its corporate social responsibility. The findings indicate that the service quality at the post office is poor. Based on these results, the researcher recommends that the central management of PT. Pos Indonesia (Persero) implement strict regulations regarding excellent service standards for all employees across Indonesia. In addition, the company should provide suggestion boxes and a call center with an accessible telephone number for customers to report poor service. The public is also encouraged to play a more active role in monitoring the performance of this state-owned enterprise (SOE) by submitting complaints to the Ombudsman or through the government reporting platform, lapor.go.id.
Co-Authors Alimansyah, Alimansyah Allagan, Helena Br. Anwar Fitriyadi Hardayani, Yorry Nour Farozi Agus Yasmin Meri Susianti