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ANALISIS TINGKAT KEPUASAN PELANGGAN INDIHOME PT.TELKOM KOTA BENGKULU alimansyah alimansyah; lipneldi lipneldi; fernanda dian
Jurnal Ilmiah Dinamika Sosial Vol 1 No 2 (2017)
Publisher : Universitas Pendidikan Nasional

ABSTRAKPenelitian ini berjudul “Analisis Tingkat Kepuasan Pelanggan Indihome PT.Telkom Kota Bengkulu” Penelitian ini dilakukan untuk mendeskripsikan dan menganalisis bagaimana tingkat kepuasan pelanggan Indihome PT.Telkom Kota Bengkulu yang dilakukan oleh PT.Telkom Kota Bengkulu. Pendekatan yang digunakan dalam penelitian ini yaitu kuantitatif dengan metode survey dimana pengumpulan datanya menggunakan kuisioner atau angket, wawancara, dan dokumentasi guna untuk memperoleh data-data yang diperlukan untuk mengkaji penelitian. Responden penelitian ini yaitu sebanyak 77 responden yaitu pelanggan Indihome. Hasil penelitian analisis tingkat kepuasan pelanggan PT.Telkom Kota Bengkulu ini menggunakan 3 indikator yaitu kualitas pelayanan, aksesbilitas, dan kualitas produk. Hasil dari penelitian ini yaitu untuk indikator kualitas pelayanan, untuk kualitas pelayanan yang diberikan oleh PT.Telkom sudah bisa dikatakan baik, karena pelayanan yang diberikan kepada pelanggan sudah dapat membuat puas pelanggan. Indikator yang kedua yaitu aksesbilitas sebagian besar pelanggan mengatakan jaringan internet masih sering gangguan. Dan indikator yang ketiga yaitu kualitas produk, kualitas produk sudah dikatakan baik, karena PT.Telkom sudah memberikan yang ditawarkan sesuai dengan kenyataannya itu memang bagus. Dari beberapa temuan diatas maka peneliti menyimpulkan bahwa kepuasan pelanggan sudah baik karena sesuai dengan permintaan pelanggan, dan pelanggan sudah puas dalam pelayanan dan produk yang diberikan oleh PT.Telkom Kota Bengkulu.Kata Kunci: Kepuasan Pelanggan, Indihome, Kualitas Pelayanan, Kualitas produk

PENYELESAIAN MASALAH PERTANAHAN MELALUI MEKANISME MEDIASI OLEH OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN PROVINSI BENGKULU Raji Reza Ilahi; Titiek Kartika; Alimansyah Alimansyah
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 5 No 2 (2018)
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v5i2.967

Resolving the problem of land maladministration by the Ombudsman of the Republic of Indonesia through a mediation mechanism is a very important method for both reporting parties and the reported party to find the best solution that benefits both parties. This study aims to find out how the process of problem solving through a mediation mechanism by the Ombudsman of the Republic of Indonesia Representative of Bengkulu Province. This study uses descriptive qualitative methods with informant retrieval techniques, namely purposive sampling. The informants in this study were the Chief Representative; Head of Report Inspection and Verification, Head of Report Inspection Division, Member of Report Inspection and Verification, Member of Report Examination, Secretariat of Ombudsman of Republic of Indonesia Representative of Bengkulu Province and 2 Reporting Persons / General Communities, using data collection techniques for Observation, Interview and Documentation. The results of this study are the process of resolving the land problem through a mediation mechanism carried out by the Ombudsman of the Republic of Indonesia Bengkulu Representative through 3 processes, namely the process of summoning the reporter and the reporter, the Communication Process in Mediation and the Solution produced in the mediation. a case of maladministration using the mediation method, and a solution from the reporting party and the reported party that has been agreed upon in the mediation is completed with the minutes as a result of the mediation on the joint decision.

Readiness of Tourism Village Management in Napal Jungur, Seluma Regency Inda Lastari, Payu; Alimansyah, Alimansyah; Yogopriyatno, Jatmiko
Indonesian Journal of Social Science Research Vol. 6 No. 1 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.01.17

Tourism villages have become a vital strategy for rural economic development in Indonesia, yet many face significant management challenges that impede sustainable growth. This study examines the readiness of tourism management in Napal Jungur Tourism Village, Seluma Regency, employing a descriptive qualitative approach using Terry's management theory to analyze five key dimensions: self-audit, survey, objective, action, and communication. Data were collected through direct observation, semi-structured interviews with 25 key informants, focus group discussions, and document analysis, followed by SWOT analysis. The findings reveal an uneven readiness profile across management dimensions, with the SWOT coordinate analysis positioning Napal Jungur in Quadrant I (0.80, 0.69), indicating positive growth potential. Natural environment, active youth participation, and village government support represent significant strengths, while weaknesses include limited dining facilities, weak marketing, inadequate maintenance systems, and underdeveloped management expertise. Napal Jungur Tourism Village demonstrates promising potential for sustainable tourism development but requires strategic interventions to enhance management capacity, particularly in formalizing objectives, developing systematic management approaches, and improving communication strategies to facilitate the transition from establishment to consolidation phase of tourism development.

Kualitas Pelayanan PT. Pos Indonesia (Persero) Cabang Sukamerindu, Kota Bengkulu Yasmin Meri Susianti; Kahar Hakim; Alimansyah, Alimansyah
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.400

The purpose of this study is to examine the service quality of PT. Pos Indonesia (Persero), Sukamerindu Branch, Bengkulu City. The method used is descriptive and qualitative, with data collection techniques including observation, interviews, and documentation. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The study assessed several dimensions: tangible evidence, reliability, responsiveness, assurance, empathy, and good corporate governance (GCG), particularly focusing on PT. Pos Indonesia’s ethical adaptation to the local cultural values and its active role in supporting the community’s economic development as part of its corporate social responsibility. The findings indicate that the service quality at the post office is poor. Based on these results, the researcher recommends that the central management of PT. Pos Indonesia (Persero) implement strict regulations regarding excellent service standards for all employees across Indonesia. In addition, the company should provide suggestion boxes and a call center with an accessible telephone number for customers to report poor service. The public is also encouraged to play a more active role in monitoring the performance of this state-owned enterprise (SOE) by submitting complaints to the Ombudsman or through the government reporting platform, lapor.go.id.

ANALISIS TINGKAT KEPUASAN PELANGGAN INDIHOME PT.TELKOM KOTA BENGKULU alimansyah, alimansyah; lipneldi, lipneldi; dian, fernanda
Jurnal Ilmiah Dinamika Sosial Vol 1 No 2 (2017)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jids.v1i2.198

ABSTRAKPenelitian ini berjudul “Analisis Tingkat Kepuasan Pelanggan Indihome PT.Telkom Kota Bengkulu” Penelitian ini dilakukan untuk mendeskripsikan dan menganalisis bagaimana tingkat kepuasan pelanggan Indihome PT.Telkom Kota Bengkulu yang dilakukan oleh PT.Telkom Kota Bengkulu. Pendekatan yang digunakan dalam penelitian ini yaitu kuantitatif dengan metode survey dimana pengumpulan datanya menggunakan kuisioner atau angket, wawancara, dan dokumentasi guna untuk memperoleh data-data yang diperlukan untuk mengkaji penelitian. Responden penelitian ini yaitu sebanyak 77 responden yaitu pelanggan Indihome. Hasil penelitian analisis tingkat kepuasan pelanggan PT.Telkom Kota Bengkulu ini menggunakan 3 indikator yaitu kualitas pelayanan, aksesbilitas, dan kualitas produk. Hasil dari penelitian ini yaitu untuk indikator kualitas pelayanan, untuk kualitas pelayanan yang diberikan oleh PT.Telkom sudah bisa dikatakan baik, karena pelayanan yang diberikan kepada pelanggan sudah dapat membuat puas pelanggan. Indikator yang kedua yaitu aksesbilitas sebagian besar pelanggan mengatakan jaringan internet masih sering gangguan. Dan indikator yang ketiga yaitu kualitas produk, kualitas produk sudah dikatakan baik, karena PT.Telkom sudah memberikan yang ditawarkan sesuai dengan kenyataannya itu memang bagus. Dari beberapa temuan diatas maka peneliti menyimpulkan bahwa kepuasan pelanggan sudah baik karena sesuai dengan permintaan pelanggan, dan pelanggan sudah puas dalam pelayanan dan produk yang diberikan oleh PT.Telkom Kota Bengkulu.Kata Kunci: Kepuasan Pelanggan, Indihome, Kualitas Pelayanan, Kualitas produk

ANALISIS IMPLEMENTASI PP NO. 12 TAHUN 2012 TENTANG INSENTIF PERLINDUNGAN LAHAN PERTANIAN PANGAN BERKELANJUTAN DI KAWASAN DANAU DUSUN BESAR KOTA BENGKULU Alimansyah, Alimansyah; Sariasih, Yenny; Yulianti, Yulianti
Jurnal AGRISEP JURNAL AGRISEP VOL 14 NO 01 2015 (MARCH)
Publisher : Badan Penerbitan Fakultas Pertanian, Universitas Bengkulu

This study aims to describe how the implementation of incentives as stipulated in Government Regulation No. 12 of 2012 concerning the protection of agricultural land incentives sustainable food in the Dusun Besar Lake area of the city of Bengkulu. This research is a descriptive study with a qualitative approach. Informants determination use purposive sampling. Data collection techniques consist of observation, interviews and discussions as well as documentation. Data analysis are conducted by inductively starting from data collection, data reduction, data presentation and data verification. Based on the results of a couple of aspects studied, namely communication, resources, disposition, and bureaucratic structures, further seen from the form of the provision of incentives in the form of : agricultural infrastructure development has not been run, the financing of research and development of improved varieties of seeds and no ease of access to information and existing technology (extension), the provision of production facilities, guarantee certificate issuance of land rights on agricultural land are not sustainable food and / or rewards for high achievers existing farmers, government programs. It was concluded that the implementation of the Regulation no 12tahun 2012 in incentives for farmers land owners in the Dusun Besar Lake area of the city of Bengkulu is not already running. While the constraints faced by the lack of regulations governing the area of land protection sustainable food. Therefore, intensive provision for sustainable food future land owners should be budgeted and city government programs through agencies or institutions concerned.

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