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Jati, Agung Nugroho
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PENGUKURAN INTENSI KONSUMEN TERHADAP PRODUK ELEKTRONIKA BERBASIS PEMASARAN HIJAU Pratomo, Sigit Adhi; sri Nugroho, Arif Julianto; Jati, Agung Nugroho; Nugrahani, Cahaya; Tasari, Tasari; Haris, Abdul
Surakarta Management Journal VOLUME 6 NO. 1 JUNI 2024
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v6i1.1295

Abstract

Electronic waste (e-waste) is currently a global issue which has a negative impact on the environment people and health. The negative impact has begun to spur the electronic industry in the World and in Indonesia to create environmentally friendly products and management of waste arrangement to be recycled. This study aims to analyze the effect of green marketing on intention decisions based on Zam-Zam electronic green product shop in Klaten City Central Java. The sample is 120 respondents of electronic product buyer consumers. The sampling technique is done by non random- purposive sampling. The variables used in the study include green product quality activities and green promotional improvement as an independent variable and green product purchasing intention as the dependent variable. Test of the statistics model done by SPSS 21. Model tests include the validity and reliability of questionnaire items, normality test, correlation coefficient test, multiple linear regression test, partial test (t test), simultaneous test (F test) and determination coefficient test (R2 test). The results of the study prove that the quality of green electronic products and green advertising have a positive and significant effect on the decision to intention electronic products at Zam-Zam shop in Klaten City
PENGUKURAN KINERJA LAYANAN RM PADANG ANDALAS KLATEN BERBASIS MODEL SERVQUAL Nugroho, Arif Julianto Sri; Haris, Abdul; Marjukah, Anis; Jati, Agung Nugroho; Wulandari, Aniek; Purnomo, Harri
Surakarta Management Journal VOLUME 6 NO. 2 DESEMBER 2024
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v6i2.1357

Abstract

Penelitian ini bertujuan mengukur kepuasan layanan konsumen RM Padang Andalas Jl KH Dewantara Klaten melalui uji gap antara harapan mutu layanan dan persepsi pelanggan terhadap mutu layanan yang telah diberikan pihak pengelola RM Padang. Uji model meliputi uji kuantitatif sampel responden sebanyak 100 pelanggan rumah makan Padang. Teknik pengambilan sampel dilakukan secara purposive sampling selama 2 bulan kegiatan lapangan. Uji kuantitatif dilakukan dalam penelitian meliputi uji kesahihan dan keandalan butir kuesioner serta uji kuantitatif konfirmasi model Servqual. Hasil penelitian memaparkan bahwa semua dimensi dalam uji Servqual meliputi bukti fisik, daya tanggap, reliabilitas, jaminan dan empati kesemuanya masih memiliki nilai kesenjangan negatif dengan nilai rerata - 57.27 poin. Hasil ini diartikan kelima dimensi belum memuaskan pelanggan. Dimensi bukti fisik dari uji kuantitatif memiliki nilai kesenjangan terbesar senilai – 75.50 poin. Pihak RM Padang Andalas harus memberikan prioritas perbaikan untuk memperbaiki mutu layanan pada dimensi nilai negatif terbesar diikuti perbaikan pada urutan negatif berikutnya untuk meningkatkan kepuasan konsumen. Kesemuanya bermuara pada meningkatnya daya saing manajemen pengelolaan ausaha bisnis mikro jasa restoran khas daerah di wilayah Klaten.
Co-Authors Haris, Abdul Marjukah, Anis Nugrahani, Cahaya Nugroho, Arif Julianto Sri Pratomo, Sigit Adhi Purnomo, Harri Sri Nugroho, Arif Julianto Tasari Tasari Wulandari, Aniek