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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat West Science Business and Management
Ma’ruf, Fatmah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Public Health

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Quality of Service in the Digital Era: Challenges and Opportunities Rauf, Nuzmerini; Djou, Sitti Husna Noviana; Ma’ruf, Fatmah; Anani, Siske; Rizal, Rizal
West Science Business and Management Vol. 2 No. 04 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i04.1568

Abstract

This article discusses the quality of service in the context of the digital era, identifying the challenges and opportunities faced by the organization. With the advancement of technology, the interaction between service providers and customers is becoming easier, but it also brings new challenges such as data security and ever-increasing expectations. This study examines various strategies that can be applied to improve service quality, including the use of artificial intelligence and data analytics to understand customer needs. Additionally, this article emphasizes the importance of employee training in dealing with these changes, as well as innovative approaches to creating a better customer experience. The results show that despite the challenges, the digital era also offers significant opportunities for companies to improve service and build stronger relationships with customers.
Quality of Service in the Digital Era: Challenges and Opportunities Rauf, Nuzmerini; Djou, Sitti Husna Noviana; Ma’ruf, Fatmah; Anani, Siske; Rizal, Rizal
West Science Business and Management Vol. 2 No. 04 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i04.1568

Abstract

This article discusses the quality of service in the context of the digital era, identifying the challenges and opportunities faced by the organization. With the advancement of technology, the interaction between service providers and customers is becoming easier, but it also brings new challenges such as data security and ever-increasing expectations. This study examines various strategies that can be applied to improve service quality, including the use of artificial intelligence and data analytics to understand customer needs. Additionally, this article emphasizes the importance of employee training in dealing with these changes, as well as innovative approaches to creating a better customer experience. The results show that despite the challenges, the digital era also offers significant opportunities for companies to improve service and build stronger relationships with customers.
PENDAMPINGAN PENGEMBANGAN BUMDES MELALUI PENDEKATAN EKONOMI KREATIF Rizal, Rizal; Ma’ruf, Fatmah; Napu, Iin Angraen; Akadji, Irfan; Idrus, Rini Angriani
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.35011

Abstract

Kegiatan pengabdian masyarakat ini berfokus pada pendampingan pengembangan Badan Usaha Milik Desa (BUMDES) di Desa Komangaan, Kecamatan Bolaang, Kabupaten Bolaang Mongondow, melalui pendekatan ekonomi kreatif. Tujuan utama dari kegiatan ini adalah untuk meningkatkan kapasitas dan kemandirian ekonomi masyarakat desa dengan memanfaatkan potensi lokal yang ada. Dalam pelaksanaannya, tim pengabdian melaksanakan serangkaian pelatihan yang mencakup manajemen usaha, inovasi produk, dan strategi pemasaran. Hasil dari kegiatan ini menunjukkan peningkatan signifikan dalam pengetahuan dan keterampilan masyarakat dalam mengelola BUMDES. Masyarakat berhasil mengembangkan produk kreatif yang mencerminkan budaya lokal, yang tidak hanya meningkatkan pendapatan, tetapi juga menarik minat wisatawan. Dampak positif lainnya adalah terciptanya kerjasama antara masyarakat, pemerintah desa, dan pelaku usaha lokal, yang memperkuat jaringan pemasaran. Selain itu, program ini juga berkontribusi pada peningkatan kesadaran masyarakat tentang pentingnya ekonomi kreatif sebagai solusi untuk pengembangan ekonomi berkelanjutan. Secara keseluruhan, kegiatan ini berhasil mengubah cara pandang masyarakat terhadap potensi ekonomi desa, memfasilitasi pertumbuhan ekonomi yang inklusif dan berkelanjutan.
Co-Authors Akadji, Irfan Anani, Siske Idrus, Rini Angriani Napu, Iin Angraen Nuzmerini Rauf Rauf, Nuzmerini Rizal Rizal Sitti Husna Noviana Djou