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Model Logistic Service Quality Terhadap Kepuasan Pelanggan Dan Loyalitas Pelanggan Dengan Menggunakan Metode Stuctural Equation Modelling Pada Kantor POS Kotabumi Kumala Dewi, Nurlaela; Ariffien, Afferdhy; Dwi Sparingga, Egana
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 4
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i4.440

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan logistik terhadap kepuasan dan loyalitas pelanggan, juga evaluasi untuk meningkatkan kualitas pelayanan di bidang jasa logistik. Dalam penelitian ini jumlah sampel sebanyak 100 responden. Pengumpulan data dilakukan dengan wawancara, dan kuisioner. Pengolahan data, dilakukan dengan uji validitas dan realialitas dikatakan valid jika r-hitung > r-tabel. Kemudian dilakukan uji reliabilitas data kuesioner menggunakan Cronbach's Alpha. Dari hasil pengolahan data, maka dapat ditarik kesimpulan, bahwa: Logistic Service Quality berpengaruh signifikan terhadap kepuasan pelanggan hal ini dapat dibuktikan dengan nilai p-value dari kepuasan pelanggan yaitu sebesar 0,000 lebih kecil dari nilai 0,05, selain itu Logistic Service Quality juga memiliki pengaruh yang signifikan terhadap loyalitas pelanggan hal ini dapat dibuktikan dengan nilai p-value dari loyalias pelanggan yaitu sebesar 0,0001 lebih kecil dari nilai 0,05 . Berdasarkan urutan prioritas dengan melihat nilai loading factor terbesar yang didapatkan dari Structural Equation Modeling. Jenis layanan yang dapat diperbaiki dan disarankan peneliti kepada perusahaan untuk meningkatkan kinerjanya yaitu: Indikator OP4 “saya dapat melakukan transaksi pebayaran menggunakan uang tunai, kartu debit, atau melalui aplikasi seperti (Pospay,OVO,Go-pay, dll)”. Indikator OP3 “selain dikantor pos saya dapat melakukan pengiriman paket dirumah dengan menggunakan media telepon, aplikasi, dan website”. Indikator OP1 “prosedur pemesanan layanan pengiriman paket sangat mudah”. Indikator OC1 “kondisi kiriman paket tidak terjadi kerusakan”. Indikator T1 “pengiriman paket tepat waktu”.

ANALYSIS OF CIMAHI CITY TRANSPORT SERVICES“CIMAHI – PARONGPONG ROUTE” Indah, Mufariza Cahya; Kumala Dewi, Nurlaela; Tuhu Prasetyo, Teguh
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 8 (2024): Jesocin - July
Publisher : Organisasi Kreatif Indonesia Emas

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This research aims to analyze the level of service satisfaction, attributes that are priority improvements as well as suggestions that can be implemented to increase satisfaction with the service received by passengers. The research was conducted on city transportation on the Cimahi - Parongpong route. The population in this study are passengers who use services on the Cimahi - Parongpong city transportation route where the population in the study is unknown. The sample in this study was selected using the Simple Random Sampling method, namely random users of city transportation services on the Cimahi - Parongpong route, totaling 384 respondents. In this research, data analysis uses the Service Quality (ServQual) and Important Performance Analysis (IPA) approaches. The results of the research show that: the level of satisfaction with city transportation services on the Cimahi - Parongpong route is not 100% in line with passengers' expectations, where the results obtained are 29%, there are still passengers who feel that the service they receive is not satisfactory. Apart from that, the attributes included in the main priorities that need to be improved and the proposals offered are also integrated into service quality and passenger satisfaction in this research.

EVALUATION OF THE DHARMASRAYA-PADANG ROUTE TARIFFS ON TPN TRAVEL USING THE COST OF GOODS SOLD (COGS), ABILLITY TO PAY (ATP), AND WILLINGNESS TO PAY (WTP) METHODS Muhammad Radian Alfariz; Kumala Dewi, Nurlaela; Mediyanti Pakpahan, Hartati
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 9 (2024): Jesocin - August
Publisher : Organisasi Kreatif Indonesia Emas

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With the increase in fuel prices impacting the fare rates of Total Persada Nusantara (TPN) travel service on the Dharmasraya-Padang route, the fare has risen from IDR 100,000 to IDR 120,000. This change has led to a decrease in public interest in using this transportation service in Dharmasraya Regency. Therefore, an evaluation of the travel fare for this route is necessary to determine whether the TPN fare is appropriate or if a reduction is needed. This evaluation will be based on the fare derived from the calculation of Cost of Goods Sold (COGS), as well as using the Ability To Pay (ATP) and Willingness To Pay (WTP) methods to assess the extent of users' ability and willingness to pay for the travel fare. The results of the calculations show that the fare derived from the Cost of Goods Sold (COGS) is IDR 91,472, the average fare based on Ability To Pay (ATP) is IDR 1,598,985, and the average fare based on Willingness To Pay (WTP) is IDR 115,660.

ANALYSIS OF CIMAHI CITY TRANSPORT SERVICES“CIMAHI – PARONGPONG ROUTE” Indah, Mufariza Cahya; Kumala Dewi, Nurlaela; Tuhu Prasetyo, Teguh
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 8 (2024): Jesocin - July
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research aims to analyze the level of service satisfaction, attributes that are priority improvements as well as suggestions that can be implemented to increase satisfaction with the service received by passengers. The research was conducted on city transportation on the Cimahi - Parongpong route. The population in this study are passengers who use services on the Cimahi - Parongpong city transportation route where the population in the study is unknown. The sample in this study was selected using the Simple Random Sampling method, namely random users of city transportation services on the Cimahi - Parongpong route, totaling 384 respondents. In this research, data analysis uses the Service Quality (ServQual) and Important Performance Analysis (IPA) approaches. The results of the research show that: the level of satisfaction with city transportation services on the Cimahi - Parongpong route is not 100% in line with passengers' expectations, where the results obtained are 29%, there are still passengers who feel that the service they receive is not satisfactory. Apart from that, the attributes included in the main priorities that need to be improved and the proposals offered are also integrated into service quality and passenger satisfaction in this research.

EVALUATION OF THE DHARMASRAYA-PADANG ROUTE TARIFFS ON TPN TRAVEL USING THE COST OF GOODS SOLD (COGS), ABILLITY TO PAY (ATP), AND WILLINGNESS TO PAY (WTP) METHODS Muhammad Radian Alfariz; Kumala Dewi, Nurlaela; Mediyanti Pakpahan, Hartati
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 9 (2024): Jesocin - August
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

With the increase in fuel prices impacting the fare rates of Total Persada Nusantara (TPN) travel service on the Dharmasraya-Padang route, the fare has risen from IDR 100,000 to IDR 120,000. This change has led to a decrease in public interest in using this transportation service in Dharmasraya Regency. Therefore, an evaluation of the travel fare for this route is necessary to determine whether the TPN fare is appropriate or if a reduction is needed. This evaluation will be based on the fare derived from the calculation of Cost of Goods Sold (COGS), as well as using the Ability To Pay (ATP) and Willingness To Pay (WTP) methods to assess the extent of users' ability and willingness to pay for the travel fare. The results of the calculations show that the fare derived from the Cost of Goods Sold (COGS) is IDR 91,472, the average fare based on Ability To Pay (ATP) is IDR 1,598,985, and the average fare based on Willingness To Pay (WTP) is IDR 115,660.

Implementation of Dijkstra and Ant Colony Algorithms for Web-based Shortest Route Search for LPG Gas Distribution Rasna, Rasna; Irjii Matdoan, Moh. Rahmat; Kumala Dewi, Nurlaela; Ariffien, Afferdhy; Lamsir, Seno
International Journal of Engineering, Science and Information Technology Vol 5, No 2 (2025)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v5i2.805

National energy needs and efforts to fulfill them are currently vital issues to be discussed and resolved. One type of energy that still has various problems is fuel gas, especially LPG (Liquid Petroleum Gas). The gas scarcity in each region differs; not all regions experience gas shortages, and some areas have excess LPG gas stocks. The problem of the scarcity of 3 kilogram (Kg) LPG gas is not the first time this has happened. In recent months, people in some regions have complained about the scarcity of subsidized 3-kilogram (kg) LPG gas. This situation certainly makes it difficult for the community. Not only does the scarcity hamper community activities, but it also makes the price of gas refills more expensive than usual. With the increasing demand for LPG gas every year, the government must provide large stocks of LPG gas. But what power if the LPG gas stock is less or runs out at specific locations. Therefore, applying gas base route search is needed to overcome the shortage of gas stock at a location. This application applies two search methods, namely the Dijkstra algorithm and the ant colony algorithm, to find the fastest route to the location of the gas base in the XYZ area. In the algorithm process, Dijkstra requires distance data for each city before starting the algorithm process. The Ant Colony Algorithm does not require the distance of each city because, in an Ant Colony, the distance between towns is calculated after the ants complete their journey. From the results of the process of the two algorithms, it is known that the path produced by Dijkstra's algorithm is more consistent and precise than the Ant Colony algorithm, which gives results that are not necessarily the same for each process.

ANALYSIS OF AIR POLLUTION CAUSED BY VEHICLES ON ARTERIAL ROADS IN BOGOR CITY Annisa Aulia Rahma; Kumala Dewi, Nurlaela; Syafrianita
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 6 (2025): Jesocin : Journal of Jabar Economic Society Networking Forum
Publisher : Organisasi Kreatif Indonesia Emas

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With the growth in the number and types of vehicles in Bogor City, there are new conveniences and challenges. One of them is the large number of vehicle exhaust emissions that mix with each other in the air, causing air pollution caused by vehicles passing through arterial roads and causing congestion. This study aims to determine how much pollution caused by vehicles, especially those generated on arterial roads in Bogor City and is expected to help related parties to take mitigation actions. This research was conducted using the VKT (Vehicle Kilometer-Traveled) method to calculate vehicle pollution and the Simple Box Model to determine the amount of types of emissions produced. The vehicle exhaust emissions produced are quite high, therefore mitigation measures need to be taken.

ANALYSIS OF AIR POLLUTION CAUSED BY VEHICLES ON ARTERIAL ROADS IN BOGOR CITY Annisa Aulia Rahma; Kumala Dewi, Nurlaela; Syafrianita
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 6 (2025): Jesocin : Journal of Jabar Economic Society Networking Forum
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

With the growth in the number and types of vehicles in Bogor City, there are new conveniences and challenges. One of them is the large number of vehicle exhaust emissions that mix with each other in the air, causing air pollution caused by vehicles passing through arterial roads and causing congestion. This study aims to determine how much pollution caused by vehicles, especially those generated on arterial roads in Bogor City and is expected to help related parties to take mitigation actions. This research was conducted using the VKT (Vehicle Kilometer-Traveled) method to calculate vehicle pollution and the Simple Box Model to determine the amount of types of emissions produced. The vehicle exhaust emissions produced are quite high, therefore mitigation measures need to be taken.

EXPLORING THE INFLUENCE OF ARTIFICIAL INTELLIGENCE ON SMART CITY INFRASTRUCTURE DEVELOPMENT Kumala Dewi, Nurlaela
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 13 (2024): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

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Background:The rapid urbanization of the 21st century has led to unprecedented challenges in city management and infrastructure development. Smart cities, powered by Artificial Intelligence (AI), have emerged as a transformative solution, enabling efficient resource management, sustainable growth, and improved quality of life. Aims:This study explores the influence of AI on the development of smart city infrastructure, focusing on its applications in urban planning, transportation, energy management, and public services. Research Method:A qualitative approach is employed, combining a comprehensive literature review with case studies from leading smart cities worldwide. Data were analyzed to identify key trends, challenges, and opportunities in integrating AI into urban systems. Results and Conclusion:The findings reveal that AI significantly enhances smart city infrastructure by enabling predictive analytics, real-time monitoring, and automation. However, challenges such as data privacy, ethical considerations, and implementation costs persist. The study concludes that a strategic and inclusive approach to AI integration is crucial for maximizing its potential in urban development. Contribution:This research contributes to the growing body of knowledge on AI and smart cities by providing actionable insights for policymakers, urban planners, and technologists.

EXPLORING THE IMPACT OF PERFORMANCE MANAGEMENT SYSTEMS ON EMPLOYEE PRODUCTIVITY AND JOB SATISFACTION Kumala Dewi, Nurlaela
KRIEZ ACADEMY : Journal of development and community service Vol. 2 No. 8 (2025): Kriez - August
Publisher : Yayasan Kreatif Indonesia Emas

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Background : In contemporary organizations, the performance management system (PMS) plays a crucial role in aligning individual goals with organizational objectives. As competition intensifies and the workplace environment continues to evolve, PMS has emerged as a key strategy for enhancing employee productivity and satisfaction. The effectiveness of PMS, however, is often debated. While some argue that PMS increases organizational efficiency, others suggest that improperly designed systems can lead to employee dissatisfaction and decreased motivation. Given this, it is essential to explore the relationship between PMS and employee outcomes to understand how it contributes to overall organizational success. Aims : The aim of this study is to explore the impact of performance management systems on employee productivity and job satisfaction. This research seeks to identify how key components of PMS, such as goal-setting, feedback, performance appraisals, and rewards, influence these outcomes. By understanding the relationship between PMS and employee performance, the study aims to provide insights that will help organizations optimize their management practices to foster a more motivated, productive, and satisfied workforce. Research Method : This research employs a mixed-methods approach, combining both quantitative and qualitative data collection techniques. The use of both methods ensures a comprehensive understanding of the research problem by gathering numerical data for generalizability and qualitative data for deeper insights. Results and Conclusion : The results show a clear relationship between well-structured PMS and increased employee productivity and job satisfaction. Goal setting, feedback mechanisms, and performance appraisals emerged as the most significant contributors to higher productivity and greater job satisfaction. Employees who had clear, measurable goals reported better focus and higher output, while those who received regular, constructive feedback showed higher levels of engagement and satisfaction. Moreover, employees who perceived performance appraisals as fair and transparent were more motivated and felt more valued in their roles. Contribution : This study contributes to the existing literature on PMS by providing empirical evidence of the relationship between PMS components and employee outcomes in various industries. It also offers practical recommendations for organizations looking to optimize their PMS to foster a more motivated and productive workforce. Furthermore, the research highlights the importance of fairness, transparency, and employee development in the design of PMS, offering insights that can inform HR practices globally.

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