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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Informasi dan Teknologi Abditek Nusantara Kriez Academy
Kumala Dewi, Nurlaela
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Social Sciences

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Model Logistic Service Quality Terhadap Kepuasan Pelanggan Dan Loyalitas Pelanggan Dengan Menggunakan Metode Stuctural Equation Modelling Pada Kantor POS Kotabumi Kumala Dewi, Nurlaela; Ariffien, Afferdhy; Dwi Sparingga, Egana
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 4
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i4.440

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan logistik terhadap kepuasan dan loyalitas pelanggan, juga evaluasi untuk meningkatkan kualitas pelayanan di bidang jasa logistik. Dalam penelitian ini jumlah sampel sebanyak 100 responden. Pengumpulan data dilakukan dengan wawancara, dan kuisioner. Pengolahan data, dilakukan dengan uji validitas dan realialitas dikatakan valid jika r-hitung > r-tabel. Kemudian dilakukan uji reliabilitas data kuesioner menggunakan Cronbach's Alpha. Dari hasil pengolahan data, maka dapat ditarik kesimpulan, bahwa: Logistic Service Quality berpengaruh signifikan terhadap kepuasan pelanggan hal ini dapat dibuktikan dengan nilai p-value dari kepuasan pelanggan yaitu sebesar 0,000 lebih kecil dari nilai 0,05, selain itu Logistic Service Quality juga memiliki pengaruh yang signifikan terhadap loyalitas pelanggan hal ini dapat dibuktikan dengan nilai p-value dari loyalias pelanggan yaitu sebesar 0,0001 lebih kecil dari nilai 0,05 . Berdasarkan urutan prioritas dengan melihat nilai loading factor terbesar yang didapatkan dari Structural Equation Modeling. Jenis layanan yang dapat diperbaiki dan disarankan peneliti kepada perusahaan untuk meningkatkan kinerjanya yaitu: Indikator OP4 “saya dapat melakukan transaksi pebayaran menggunakan uang tunai, kartu debit, atau melalui aplikasi seperti (Pospay,OVO,Go-pay, dll)”. Indikator OP3 “selain dikantor pos saya dapat melakukan pengiriman paket dirumah dengan menggunakan media telepon, aplikasi, dan website”. Indikator OP1 “prosedur pemesanan layanan pengiriman paket sangat mudah”. Indikator OC1 “kondisi kiriman paket tidak terjadi kerusakan”. Indikator T1 “pengiriman paket tepat waktu”.
EXPLORING THE INFLUENCE OF ARTIFICIAL INTELLIGENCE ON SMART CITY INFRASTRUCTURE DEVELOPMENT Kumala Dewi, Nurlaela
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 13 (2024): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

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Abstract

Background:The rapid urbanization of the 21st century has led to unprecedented challenges in city management and infrastructure development. Smart cities, powered by Artificial Intelligence (AI), have emerged as a transformative solution, enabling efficient resource management, sustainable growth, and improved quality of life. Aims:This study explores the influence of AI on the development of smart city infrastructure, focusing on its applications in urban planning, transportation, energy management, and public services. Research Method:A qualitative approach is employed, combining a comprehensive literature review with case studies from leading smart cities worldwide. Data were analyzed to identify key trends, challenges, and opportunities in integrating AI into urban systems. Results and Conclusion:The findings reveal that AI significantly enhances smart city infrastructure by enabling predictive analytics, real-time monitoring, and automation. However, challenges such as data privacy, ethical considerations, and implementation costs persist. The study concludes that a strategic and inclusive approach to AI integration is crucial for maximizing its potential in urban development. Contribution:This research contributes to the growing body of knowledge on AI and smart cities by providing actionable insights for policymakers, urban planners, and technologists.
EXPLORING THE IMPACT OF PERFORMANCE MANAGEMENT SYSTEMS ON EMPLOYEE PRODUCTIVITY AND JOB SATISFACTION Kumala Dewi, Nurlaela
KRIEZ ACADEMY : Journal of development and community service Vol. 2 No. 8 (2025): Kriez - August
Publisher : Yayasan Kreatif Indonesia Emas

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Abstract

Background : In contemporary organizations, the performance management system (PMS) plays a crucial role in aligning individual goals with organizational objectives. As competition intensifies and the workplace environment continues to evolve, PMS has emerged as a key strategy for enhancing employee productivity and satisfaction. The effectiveness of PMS, however, is often debated. While some argue that PMS increases organizational efficiency, others suggest that improperly designed systems can lead to employee dissatisfaction and decreased motivation. Given this, it is essential to explore the relationship between PMS and employee outcomes to understand how it contributes to overall organizational success. Aims : The aim of this study is to explore the impact of performance management systems on employee productivity and job satisfaction. This research seeks to identify how key components of PMS, such as goal-setting, feedback, performance appraisals, and rewards, influence these outcomes. By understanding the relationship between PMS and employee performance, the study aims to provide insights that will help organizations optimize their management practices to foster a more motivated, productive, and satisfied workforce. Research Method : This research employs a mixed-methods approach, combining both quantitative and qualitative data collection techniques. The use of both methods ensures a comprehensive understanding of the research problem by gathering numerical data for generalizability and qualitative data for deeper insights. Results and Conclusion : The results show a clear relationship between well-structured PMS and increased employee productivity and job satisfaction. Goal setting, feedback mechanisms, and performance appraisals emerged as the most significant contributors to higher productivity and greater job satisfaction. Employees who had clear, measurable goals reported better focus and higher output, while those who received regular, constructive feedback showed higher levels of engagement and satisfaction. Moreover, employees who perceived performance appraisals as fair and transparent were more motivated and felt more valued in their roles. Contribution : This study contributes to the existing literature on PMS by providing empirical evidence of the relationship between PMS components and employee outcomes in various industries. It also offers practical recommendations for organizations looking to optimize their PMS to foster a more motivated and productive workforce. Furthermore, the research highlights the importance of fairness, transparency, and employee development in the design of PMS, offering insights that can inform HR practices globally.
Pembimbingan Usaha Ternak Ayam Broiler Di Desa Panjatan, Kecamatan Karanganyar, Kabupaten Kebumen Eka Wijiasih, Nazla; Satriyo Nugroho, Iwan; Kumala Dewi, Nurlaela
Abditek Nusantara Vol. 7 No. 2 (2025): November 2025
Publisher : Fakultas Teknik Universitas Islam Nusantara

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Abstract

This Community Service (PKM) aims to improve the efficiency, profitability, and sustainability of broiler chicken farming businesses in Panjatan Village, Karanganyar District, Kebumen Regency, thru an integrated mentoring model that incorporates technical, managerial, and marketing aspects. This region has high livestock potential, but small-scale farmers face various constraints, such as inefficient feed management, poor barn sanitation, minimal biosecurity, and dependence on middlemen. Using a three-month (July–September 2025) collaborative action participatory approach, this PKM involves 20 farmers, with the main case study focusing on Mr. Misno's business. Data collection methods include participatory observation, semi-structured interviews, direct training, and quantitative documentation of performance indicators (mortality, FCR, profit). The results show that the intervention successfully reduced mortality from 12–15% to 6% thru improved ventilation, adjusting the temperature according to the age of the chickens, and implementing a complete vaccination schedule (ND, ND-IB, IBD). Feed efficiency increased thru scheduled feeding (8 hours/day) and the substitution of local ingredients (bran, tofu dregs), reducing feed costs by up to 15%. On the marketing side, direct partnerships were established with five food stalls and one chicken slaughterhouse at a fixed contract price of Rp23,000/kg, increasing profit margins by 22%. The main innovation of this PKM lies in three-dimensional integration: (1) agricultural waste-based feed technology, (2) digital business recording via Google Forms, and (3) institutional strengthening thru the formation of an Integrated Livestock Business Group (KUTT). This holistic approach addresses previous research gaps in the southern Kebumen region and provides a contextual, sustainable, and replicable empowerment model for small-scale farmers in remote areas
PENGEMBANGAN SISTEM DISTRIBUSI DAN PEMASARAN GREEN BEANS UNTUK MENDUKUNG KEBERLANJUTAN AGRIBISNIS BINTOHA PERKOCI CIWIDEY KABUPATEN BANDUNG PROVINSI JAWA BARAT Widya Purnama, Anggi; Ariffien, Afferdhy; Kumala Dewi, Nurlaela; Syahri Nasution, Alfi; Shafira Putri, Audi
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 9, No 2 (2026): MARTABE : JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v9i2.%p

Abstract

Bintoha Farm Perkoci adalah kelompok tani usaha yang memproduksi, mengumpulkan, mengolah dan menjual biji kopi di wilayah Ciwidey Kabupaten Bandung. Pada proses pengiriman biji kopi dari perkebunan ke tempat pengolahanterdapat beberapa permasalahan yaitu buah kopi yang dihasilkan mengalami fluktuasi dalam segi kualitasnyakarena pengiriman Green Bean dari petani ke bagian produksi atau pengepul kopi memiliki jarak yang cukup jauh sehingga banyak dari biji kopi yang berbentuk Cherry tersebut mengalami over fermentation. Selain hal tersebut, Bintoha Farm Perkoci saat ini mengalami peningkatan permintaan dari konsumen di daerah sekitar Bandung dan Cimahi yang mengakibatkan peningkatan proses distribusi yang berdampak pada tingginya biaya transportasi pada proses pengiriman ke pihak konsumen, serta untuk meningkatkan penjualan agar dapat meningkatkan keuntungan perlu dilakukan pemasaran dengan pemanfaatan digital. Program pengabdian kepada masyarakat ini dilaksanakan dengan melakukan pelatihan kepada petani untuk mencari rute yang terpendek dan waktu yang lebih cepat, karena kualitas kopi yang kurang baik akan sangat berpengaruh terhadap cita rasa dari biji kopi yang akan diolah nantinya serta terkait dengan digital marketing. Dengan adanya kegiatan pengabdian ini yang dilakukan dengan pelatihan untuk meningkatkan kemampuan dan keahlian petani dalam hal peningkatan kualitas, mencari rute terpendek untuk menjual kopi dan digital marketing.
Co-Authors Ariffien, Afferdhy Dwi Sparingga, Egana Eka Wijiasih, Nazla Satriyo Nugroho, Iwan Shafira Putri, Audi Syahri Nasution, Alfi Widya Purnama, Anggi