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All Journal Journal of Artificial Intelligence and Digital Business Journal of Accounting and Business Journal of Accounting and Business
Syahbani, Ahmad
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Mathematics

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat di Dinas Sosial Provinsi Jawa Timur Syahbani, Ahmad; Kartika Kusmayati, Nindya; Dhyah Wulansari
Journal Of Accounting and Business Volume 3 Nomor 1
Publisher : Business Administration Dept. - Faculty of Social and Political Sciences, Hang Tuah University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/jab.v3i1.191

Abstract

The aim of this study is to determine how public satisfaction at the Social Service Office of East Java Province is influenced by service quality. A quantitative strategy involving the investigation of hypotheses related to public satisfaction and service quality is the research technique used. The sample, consisting of 35 respondents, represents the research population, which includes individuals receiving assistance from the Social Service Office of East Java Province. A questionnaire that has been tested for validity and reliability, free from heteroskedasticity, multicollinearity, and normally distributed, is the research tool used. Data were tested using standard linear regression techniques in SPSS 29.0.2.0. The equation Y = 7.669 + 0.765X was obtained using basic linear regression analysis. The research results reveal that high-quality services significantly affect public satisfaction. The determination coefficient of 63.4% indicates that although other factors influence the remaining percentage, service quality impacts public satisfaction. This suggests that the better the service quality, the higher the public satisfaction provided. Therefore, to consistently improve the level of public satisfaction, the Social Service Office of East Java Province must continuously enhance its service quality.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat di Dinas Sosial Provinsi Jawa Timur Syahbani, Ahmad; Kartika Kusmayati, Nindya; Dhyah Wulansari
Journal Of Accounting and Business Volume 3 Nomor 1
Publisher : Business Administration Dept. - Faculty of Social and Political Sciences, Hang Tuah University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/jab.v3i1.191

Abstract

The aim of this study is to determine how public satisfaction at the Social Service Office of East Java Province is influenced by service quality. A quantitative strategy involving the investigation of hypotheses related to public satisfaction and service quality is the research technique used. The sample, consisting of 35 respondents, represents the research population, which includes individuals receiving assistance from the Social Service Office of East Java Province. A questionnaire that has been tested for validity and reliability, free from heteroskedasticity, multicollinearity, and normally distributed, is the research tool used. Data were tested using standard linear regression techniques in SPSS 29.0.2.0. The equation Y = 7.669 + 0.765X was obtained using basic linear regression analysis. The research results reveal that high-quality services significantly affect public satisfaction. The determination coefficient of 63.4% indicates that although other factors influence the remaining percentage, service quality impacts public satisfaction. This suggests that the better the service quality, the higher the public satisfaction provided. Therefore, to consistently improve the level of public satisfaction, the Social Service Office of East Java Province must continuously enhance its service quality.
Pengaruh Ulasan Online dan Rating terhadap Keputusan Pembelian di Marketplace Tiktok Shop Syahbani, Ahmad; Fatchurrohman, Mochamad; Shobikin, Shobikin; Kusmayati, Nindya Kartika
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.3021

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh dari variabel Ulasan Online (X1) dan Rating (X2) terhadap Keputusan Pembelian (Y) di Marketplace TikTok Shop. Konsumen TikTok Shop yang tinggal di kota Surabaya menjadi subjek penelitian ini. Dalam penelitian ini, sampel terdiri dari 130 responden yang dipilih menggunakan metode pengambilan sampel purposive sampling dengan kriteria berdomisili di Surabaya dan pernah bertransaksi di TikTok Shop dalam tiga bulan terakhir. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis Structural Equation Modeling-Partial Least Squares (SEM-PLS) melalui perangkat lunak SmartPLS versi 4.1.1.3. Kerangka teoritis yang digunakan adalah Theory of Planned Behavior (TPB) untuk menjelaskan bagaimana ulasan online dan rating membentuk sikap, norma subjektif, dan persepsi kontrol perilaku konsumen. Penelitian ini menghasilkan temuan bahwa ulasan online dan rating berpengaruh signifikan terhadap keputusan pembelian konsumen, dengan ulasan online memiliki pengaruh yang lebih dominan dibandingkan rating. Nilai R-square sebesar 0,760 menunjukkan bahwa kedua variabel mampu menjelaskan 76% varians keputusan pembelian. Berdasarkan temuan tersebut, disarankan kepada penjual di TikTok Shop untuk secara aktif mendorong pembeli memberikan ulasan dan rating positif setelah transaksi. Selain itu, kepada platform TikTok Shop disarankan untuk memberikan fitur penyaringan atau rekomendasi berdasarkan rating dan ulasan terbaik guna meningkatkan pengalaman belanja yang lebih personal dan terpercaya.
Co-Authors Dhyah Wulansari Fatchurrohman, Mochamad Kartika Kusmayati, Nindya Kusmayati, Nindya Kartika Shobikin, Shobikin